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Tentworld Physical store

Tentworld Physical store

4.0 from 105 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (12)
  • Return Claim MadeYes (6) · No (9)
  • Customer Service
    3.1 (14)
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Julie S.

Julie S.South East Queensland, QLD

Best little gas stove

published

Perfect 99% The 1% I had to sand Back the pan racks As they were to slippery for the pans or pots to sit still. Haven’t looked back. Love it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweedheads
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1 comment
Tentworld
Tentworld T.Tentworld

Thank you for your review Julie! Those wok cookers are beauties! Happy woking! :D

jojo

jojoRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

no refund on faulty product!

published

I purchased a faulty product for $89.99, I returned it and was offered the same. I no longer trusted that product and was offered something else but at a price of $170. This was out of my range. I asked for a refund and was refused. I was offered a credit. I don't need anything else. Again I asked for a refund so I could purchase the item elsewhere,and was refused. Customer service unacceptable. I am taking this further to the consumer ombudsman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTweed Heads Tent World
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2 comments
Tentworld
Tentworld T.Tentworld
jojo
jojo
Fadi F.

Fadi F.South East Queensland, QLD

Definitely do not purchase anything from the TENTWORLD stores.

published

The Tentworld stores have been in business long enough to know about the Qld Consumer Laws that are in place to help protect the consumer but they blatantly disregard these laws. If you return something within a reasonable time frame because the item was faulty or it didn't do as the product description said it would then you are entitled to a full refund but not according to Tentworld. At best they will give you an in store credit. Watch this space...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBrowns Plains, Archerfield.
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1 comment
Tentworld
Tentworld T.Tentworld
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Glen

GlenNorth Queensland, QLD

how shop staff should be

published

I purchased a product that I had already been able to try because of friends who already had one, bou I still felt like I'd needed to talk to someone from a store about the product so I phoned the Townsville Tentworld Store and talked to Erin who was fantastic, very helpfull and explained the answers to my Questions thoroughly,next day I was on my way to the store to complete the purchase. All the staff were helpfull, friendly and a pleasure to deal with. Thank you. Glen

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTownsville Tentworld
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1 comment
Tentworld
Tentworld T.Tentworld

Hi Glen, thank you so much for this great feedback & sorry for the delay. For some reason we're not receiving notifications from ProductReview.com.au at the moment. Kind Regards, Tentworld team.

Liz

LizRichmond-Tweed, NSW

EVAKOOL fridge

published

Had my EVAKOOL fridge less than 6 months
Have problem with cable
Tent world tweed heads dont want to know about it and made me take to repairer.
Not happy.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed heads nsw
1 comment
Tentworld
Tentworld T.Tentworld
tony smith

tony smithGold Coast

  • 3 reviews

Unable to honour warranty

published

Purchased an $1800 tent from these guys and gave them 2 opportunities to fix the issues, in the end they blamed supplier and suppliers blamed them and we ended up with a leaky tent and an explanation that broken zippers and faulty stitching is general wear and tear.
The tent was used maximum of 6 times!
Any reputable business would never leave their clients losing out because if their issues with the supplier.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh heads
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3 comments
Tentworld
Tentworld T.Tentworld
tony smith
tony smith
Tentworld
Tentworld T.Tentworld
wyrmbait

wyrmbaitSouth East Queensland, QLD

  • 36 reviews
  • 21 likes

Burliegh Store

published

I know each store is different, and faulty products can be frustrating to deal with both the customer and the store.
My experience is only with staff in the store, it has been very positive. Each time i was there plenty of staff, always offered help when walking in store. They offered extra help and when i asked for help using an item just purchased more than happy to help with simple request.

I prefer to go here that big branded stores, lots of products and friendly service for the Burleigh store.

Remember people are more inclined to leave a bad review than a good one. But if you have bad experience you should let people know.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh QLD
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1 comment
Tentworld
Tentworld T.Tentworld
Happy camper

Happy camperSouth East Queensland, QLD

Great customer service

published

Brought a swag on the weekend from Tentworld Ipswich and when unpacking, one of the spreader poles was slightly dented preventing it from extending properly. Took it back to the Ipswich store next day and they replaced the faulty pole straight away with another one. I was extremely worried I was going to have to wait or receive poor customer service from reading the reviews on here. So was very impressed and appreciative with the Ipswich Tentworld staffs help. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Thanks for always providing a great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationIpswich Tentworld
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1 comment
Tentworld
Tentworld T.Tentworld
Doug & Sonja D.

Doug & Sonja D.South East Queensland, QLD

  • 2 reviews

Very disappointed with Dometic

published

We bought a Dometic Porta Potti from Tentworld.
We filled the top up with water and it was leaking.
Took it to Tentworld and were told that we had to take it up with Dometic.
Not impressed.
We took it to the Dometic Service Center and they told us that they have no idea how long it would take.
We have been waiting two weeks and we have only now received a replacement water tank, and it looks old and second hand with all the marks on it, dust in the joints and water around the cap.
Very disappointed with Dometic's so-called after sales service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationToowoomba
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3 comments
Tentworld
Tentworld T.Tentworld
Doug & Sonja D.
Doug & Sonja D.
Tentworld
Tentworld T.Tentworld
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nickluu73

nickluu73AU

  • 2 reviews
  • 2 likes

Cheating, disgusting and unfriendly customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoopers Plains
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1 comment
Tentworld
Tentworld T.Tentworld
Paul

PaulSouth East Queensland, QLD

disgusting & underhanded customer service

published

I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoopers Plains
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1 comment
Tentworld
Tentworld T.Tentworld
BeeJ

BeeJ

  • 2 reviews

These guys go way beyond the ordinary!

published

In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFishwyck, ACT
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1 comment
Tentworld
Tentworld T.Tentworld

So glad to hear we helped you and your husband get into camping again BeeJ! Thank you very much for your great review it's most appreciated & I know the team will love reading this one. Happy Camping! Kind Regards, Tentworld team.

rob peatey

rob peateyNorth Queensland, QLD

purchase oztrail fast frame dusk tent and coleman all terrain queen inflatable matress.

published

great staff at Townsville. helen was very helpful with info about tent and mattress. will be back again to check out other gear. store set out is great with plenty of room to move.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationtownsville
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1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your great review Rob! I'll be passing on for Helen to enjoy reading too. Thank you & looking forward to seeing you again soon. Kind Regards, Tentworld team.

Mel

MelSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

Bad customer service!!!

published

Bad customer service, spent nearly 2 K from store when wanted to return some band new product as it was faulty they didnt swap it for me. I would give them zero if I could.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Tentworld
Tentworld T.Tentworld
Queenie

QueenieNorth Queensland, QLD

Great store and helpful staff

published

The staff are so helpful. I had a lady,Kat(?sp?) and she knew exactly her stuff!!! The store is laid out in a logical manner and not all squeezed into a small space

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Tentworld
Tentworld T.Tentworld

Thank you Queenie! Enjoy your new camping gear!

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Great service

published

Today 2/01/2019 I bought a Yamaha Generator and I found the staff at Tent world Townsville very helpfull and were reasonably priced

1 comment
Tentworld
Tentworld T.Tentworld

Thank you for the great review Joe, and for your support it's very much appreciated. Enjoy your new Yamaha generator! Kind Regards, Tentworld team.

Shayne R

Shayne RTownsville

Best shopping experience I’ve had in a LONG time.

published
1 comment
Tentworld
Tentworld T.Tentworld

BUYER BEWARE

published

SO BEWARE. BEWARE BEWARE
I bought a shade, they had no display of so my only option was to open it and see what it was like. Absolutely "not" what i wanted so when I went to return it, in new condition in its packing a couple of days later,they wouldn't refund my money, this is there policy because it was opened
SO BEWARE. FIND SOMEWHERE ELSE TO SHOP THAT HAS A BETTER RETURN POLICY. I don't think I would shop there again!!!!!

1 comment
Tentworld
Tentworld T.Tentworld
MARCUS

MARCUSTWEED HEADS SOUTH

Worst customer service!

published
1 comment
Tentworld
Tentworld T.Tentworld

Outstanding, saved my first solo bikepacking trip

published

Was struggling to find the right equipment for my trip across Europe and chanced tent world. Was taken away by the great customer service from Fiona and her personal expertise in the camping game, knowledge that you cant buy online. Any starting off bikepackers or overlanders who cant work out their set up for the job, 100% come and see these guys to get you on your way, excellent.

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your great review James! Glad we could help you get geared up! Enjoy your travels!

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