Tentworld

Tentworld

 Verifiedtentworld.com.au
Tentworld
4.4

906 reviews

PositivevsNegative
87% · 785102 · 11%

Reviews

906 reviews
Avid Camper
Avid CamperPerth, WA
  Online store
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Miss
Miss12 posts
  Verified Physical store

Staff were rude

I found both staff members to be extremely rude. I wont be bringing my business purchases here again. Especially when BCF is just across the road and the staff are much nicer. BCF actually sent me across the road as they were out of stock. Next time I will wait to they get more stock or shop elsewhere.

I suggest they improve the way they treat their customers especially when a competitor is just across the road that offers a much better customer experience. Show details

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Customer
CustomerToowoomba3 posts
  Physical store

I had a similar issue with Tentworld Toowoomba

I had a similar issue with Tentworld Toowoomba a few years ago not standing by a faulty bbq I purchased off them. Very poor customer service.ie lack of service. Never purchase anything from Tentworld since.
Tal
TalMelbourne12 posts
  Verified Online store

Reliable Company

It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service Show details ·  1
Lauren
Lauren2 posts
  Online store
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jan t.
jan t.
  Physical store

Tentworld No Aftersales Service - "It's out of our hands"

Purchased Travelmate TDMZ80 from Townsville Aug'20. Fridge stops working in WA in May'21. Call store to arrange repair/replace/refund. Told to take it to a repair centre. Nearest is 1000km, whom pays to get it there? Whom covers my off food? What refrigeration do I use in the meantime?

All Townsville could say: "It's out of our hands"

No responsibility, no accountability, no offer to arrange the repairs/warranty checks with Evakool, their supplier.

I didn't buy the fridge from Evakool, I purchased it from Tentworld. Expect Tentworld to take care of after sales service, but instead their staff and manager could only say: "It's out of our hands".

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J and K
J and KSouthern and Hills, SA3 posts
  Physical store
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Juzzy
JuzzySouth East Queensland, QLD17 posts
  Online store

Ignore the bad reviews

Tentworld has always provided stellar advice, service and professionalism in my every dealing with them.
The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and a lot of people are quoting legislation they clearly know nothing about....
Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba.
Good prices and service that absolutely blows BCF and the others out of the water. Show details ·  1
Ben C.
Ben C.
  Verified Online store

Delayed x3

Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..  Show details
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Fiona B.
Fiona B.South East Queensland, QLD4 posts
  Online store
Shipping
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Loading R.
Loading R.
  Online store

Do not buy from this store

Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.  Show details
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Paola
PaolaSouth East Queensland, QLD
  Online store

Return policies sucks

Bought an item online that I didn’t want anymore but you can only get a credit for it. I’ve been waiting to exchange my product for more than 20mins now but they can’t figure out how to do it. Waste of my time and won’t ever buy here anymore  Show details
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Julie S.
Julie S.South East Queensland, QLD
  Physical store

Best little gas stove

Perfect 99% The 1% I had to sand Back the pan racks As they were to slippery for the pans or pots to sit still. Haven’t looked back. Love it. Show details ·  1
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PurpleinOz
PurpleinOz3 posts
  Online store
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Hi PurpleinOz, sorry to hear that your experience with us is not going great. Can you please email feedback@tentworld.com.au so that I can investigate & try assist with this one.

jojo
jojoRichmond-Tweed, NSW3 posts
  Verified Physical store

no refund on faulty product!

I purchased a faulty product for $89.99, I returned it and was offered the same. I no longer trusted that product and was offered something else but at a price of $170. This was out of my range. I asked for a refund and was refused. I was offered a credit. I don't need anything else. Again I asked for a refund so I could purchase the item elsewhere,and was refused. Customer service unacceptable. I am taking this further to the consumer ombudsman. Show details
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Graham M.
Graham M.
  Online store

Fine store, terrible shipping

Store is fine, but their choice of bargain bin courier service is so bad I’ll never shop here again. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful. Show details
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Mike
Mike
  Online store

Website ordering PayPal and credit cards just don't work

Tried a ton of different cards, visa MasterCard and then PayPal, nothing works lost $500 order, site was ok had some decent stuff on it but its completely frustrating when a website isn't setup correctly and error messages don't help at all. Show details
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Dianne
DianneSydney, NSW
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Fadi F.
Fadi F.South East Queensland, QLD
  Verified Physical store

Definitely do not purchase anything from the TENTWORLD stores

The Tentworld stores have been in business long enough to know about the Qld Consumer Laws that are in place to help protect the consumer but they blatantly disregard these laws. If you return something within a reasonable time frame because the item was faulty or it didn't do as the product description said it would then you are entitled to a full refund but not according to Tentworld. At best they will give you an in store credit. Watch this space... Show details
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Glen
GlenNorth Queensland, QLD
  Verified Physical store

how shop staff should be

I purchased a product that I had already been able to try because of friends who already had one, bou I still felt like I'd needed to talk to someone from a store about the product so I phoned the Townsville Tentworld Store and talked to Erin who was fantastic, very helpfull and explained the answers to my Questions thoroughly,next day I was on my way to the store to complete the purchase. All the staff were helpfull, friendly and a pleasure to deal with. Thank you. Glen Show details ·  1
Anon
Anon
  Online store
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Elena
Elena
  Online store

Extrimely bad service

Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money. Show details
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unhappy customer
unhappy customer
  Online store

Courier took ten days to deliver good then damaged it

We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. Then tent world expect me to carry the 10kg package to a post office to have it returned to them when the reason I did online shopping was that me and my husband work all day and cant get to the shops. Then they suggested we sit at home all day so their courier can come get it . No words except don't order on line from them its too much drama Show details
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Kerri Struth
Kerri StruthWestern District, VIC3 posts
  Verified Online store

Never use Tentworld

Purchased a Coleman gold series 10 person tent from Tentworld. We are on an 8 week holiday, we previously to buying contacted there store in Ferntree Gully and they recommended this tent for our purpose. The fly ripped at the top of the tent after 4 weeks. Contacted Tentworld and they will not honour warranty as they said the tent is not a permanent structure and should not be used for 4 weeks continuously even though this is the tent they recommended for this purpose. Totally dissatisfied with Tentworld and will never recommend or buy from them again Show details
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feraltek
feraltek9 posts
  Verified Online store

They Use a Courier that Doesn't Deliver

Tentworld uses a courier that doesn't deliver. The Courier just leaves a card even if you're at home waiting, then dumps the goods at a shop about a km away. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. It's been returned to them and I'm still waiting on a refund. They have advised they'll charge me for the delivery that didn't happen. Purchase goods from companies that don't use Courier Please. Show details
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Liz
LizRichmond-Tweed, NSW2 posts
  Physical store

EVAKOOL fridge

Had my EVAKOOL fridge less than 6 months
Have problem with cable
Tent world tweed heads dont want to know about it and made me take to repairer.
Not happy. Show details
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tony smith
tony smithGold Coast4 posts
  Physical store

Unable to honour warranty

Purchased an $1800 tent from these guys and gave them 2 opportunities to fix the issues, in the end they blamed supplier and suppliers blamed them and we ended up with a leaky tent and an explanation that broken zippers and faulty stitching is general wear and tear.
The tent was used maximum of 6 times!
Any reputable business would never leave their clients losing out because if their issues with the supplier. Show details
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Sue
SueKimberley, WA3 posts
  Tentworld

poor service

Purchased an Oztrail Collapsible bin. Bin had faults after first use. Emailed Tentworld. I was told bin must be destroyed and photo's emailed to them and then a refund would be issued. There was no offer to replace the bin. No waiting on refund... Show details
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wyrmbait
wyrmbaitSouth East Queensland, QLD51 posts
  Physical store

Burliegh Store

I know each store is different, and faulty products can be frustrating to deal with both the customer and the store.
My experience is only with staff in the store, it has been very positive. Each time i was there plenty of staff, always offered help when walking in store. They offered extra help and when i asked for help using an item just purchased more than happy to help with simple request.

I prefer to go here that big branded stores, lots of products and friendly service for the Burleigh store.

Remember people are more inclined to leave a bad review than a good one. But if you have bad experience you should let people know. Show details ·  1

Happy camper
Happy camperSouth East Queensland, QLD
  Physical store

Great customer service

Brought a swag on the weekend from Tentworld Ipswich and when unpacking, one of the spreader poles was slightly dented preventing it from extending properly. Took it back to the Ipswich store next day and they replaced the faulty pole straight away with another one. I was extremely worried I was going to have to wait or receive poor customer service from reading the reviews on here. So was very impressed and appreciative with the Ipswich Tentworld staffs help. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Thanks for always providing a great experience. Show details ·  1
Doug & Sonja D.
Doug & Sonja D.South East Queensland, QLD3 posts
  Physical store

Very disappointed with Dometic

We bought a Dometic Porta Potti from Tentworld.
We filled the top up with water and it was leaking.
Took it to Tentworld and were told that we had to take it up with Dometic.
Not impressed.
We took it to the Dometic Service Center and they told us that they have no idea how long it would take.
We have been waiting two weeks and we have only now received a replacement water tank, and it looks old and second hand with all the marks on it, dust in the joints and water around the cap.
Very disappointed with Dometic's so-called after sales service. Show details
Product Quality
Customer Service
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Noname
Noname2 posts
  Online store

Faulty Product & Terrible Customer Service

I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service. Show details
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nickluu73
nickluu73AU4 posts
  Physical store
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Paul
PaulSouth East Queensland, QLD
  Physical store

disgusting & underhanded customer service

I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first. Show details
Customer Service
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BeeJ
BeeJ2 posts
  Physical store

These guys go way beyond the ordinary!

In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed. Show details ·  1
rob peatey
rob peateyNorth Queensland, QLD
  Physical store

purchase oztrail fast frame dusk tent and coleman all terrain queen inflatable matress

great staff at Townsville. helen was very helpful with info about tent and mattress. will be back again to check out other gear. store set out is great with plenty of room to move. Show details ·  1
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Mel
MelSouth East Queensland, QLD4 posts
  Physical store

Bad customer service!!!

Bad customer service, spent nearly 2 K from store when wanted to return some band new product as it was faulty they didnt swap it for me. I would give them zero if I could. Show details
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Queenie
QueenieNorth Queensland, QLD
  Physical store

Great store and helpful staff

The staff are so helpful. I had a lady,Kat(?sp?) and she knew exactly her stuff!!! The store is laid out in a logical manner and not all squeezed into a small space Show details ·  1
Kevin
KevinBoambee East2 posts
  Online store
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Michael G
Michael GSouth East Queensland, QLD3 posts
  Online store

Ordinary response to a warranty request

Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.

Mike G Show details

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