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Tentworld

Tentworld (page 3 of 43)

Online store, Physical store
4.6 from 856 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (21)
  • Return Claim MadeYes (16) · No (14)
  • Shipping
    2.3 (6)
  • Customer Service
    3.1 (14)
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Reviewer Photos & Videos

Knewcastle

KnewcastleNewcastle

Delivered wrong item

published

Ordered an item. Incorrect item was delivered by courier. Was repeatedly told I had to be home 9-5 on a day for courier to pick up said item to be returned. Ridiculous to ask me to stay home for a day because of their mistake! Went back and forth like this for a while. Offered a partial refund if I kept wrong item. Asked to speak to a manager who then called me said they will forfeit incorrect item to me and refund me fully. Was very apologetic. But I still won't be getting the correct item which turns out wasn't actually in stock. So if you have a business address or somewhere you are 9-5 to receive order, otherwise bear in mind my situation.

1 comment
Tentworld
Tentworld T.Tentworld

Outstanding, saved my first solo bikepacking trip

published

Was struggling to find the right equipment for my trip across Europe and chanced tent world. Was taken away by the great customer service from Fiona and her personal expertise in the camping game, knowledge that you cant buy online. Any starting off bikepackers or overlanders who cant work out their set up for the job, 100% come and see these guys to get you on your way, excellent.

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your great review James! Glad we could help you get geared up! Enjoy your travels!

Mojave

MojaveSydney

great work great price

published

Fantastic response to orders, like seriously unexpectedly fast delivery. Great prices on most products ( hey I still shop around), great specials cannot recommend these guys enough, and I never bother reviewing anything online but I got exactly what I ordered in 3 days!!

1 comment
Tentworld
Tentworld T.Tentworld
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Rob

RobPerth

Horrible customer service, refused return, tried to gaslight me, had to go directly through manufact

published
1 comment
Tentworld
Tentworld T.Tentworld
Yarnijoel

YarnijoelAU

  • 3 reviews

Good service but need to step up there game

published
1 comment
Tentworld
Tentworld T.Tentworld
Joy. McC

Joy. McCNorth Queensland, QLD

  • 3 reviews
  • 3 likes

exactly what we wanted (sleeping bags)

published

I would like to congratulate Tent world Townsville for there excellent service.
We were looking for two sleeping bags and Erin (Sales Person) could not do enough to help us.
We had been to other will known stores and were not treated well.
Once again thank you Erin for the excellent and friendly service.

Mike.

1 comment
Tentworld
Tentworld T.Tentworld
Tanya

Tanya

  • 2 reviews
  • 2 likes

Excellent service

published

The guys at Tentworld Burleigh went over and above in terms of customer service to ensure that I had the right replacement part for our Coleman Tent. Thanks so much for caring more about us and our imminent camping trip rather than a “sale”. Big thumbs up from me

1 comment
Tentworld
Tentworld T.Tentworld
Zhivan

ZhivanSydney

  • 6 reviews
  • 8 likes

Fast, well priced and good variety

published

I purchased my Engel fridge from Tent World and it arrived really quickly as expected. The whole process was very easy.

1 comment
Tentworld
Tentworld T.Tentworld

Glad you got your new Engel quick & safely Zhivan! I hope you use it soon! Kind Regards, Tentworld team

Poor customer support and questionable regard for consumer rights

published

I bought a tent. Within 6 months a zip to the door failed. Tentworld refused to replace or repair the product while advising me that perhaps I could repair it myself. I suggested that they (having sold the product to me) should perhaps have a responsibility to make an effort to rectify the problem. They simply refused.

3 comments
Tentworld
Tentworld T.Tentworld
DLM
DLM
Tentworld
Tentworld T.Tentworld
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Awesome service.

published

Extremely helpful, friendly and knowledgeable staff. Very comprehensive range. I have purchased everything from a fridge to a gazebo and swag with lots of smaller or even just a comparison visits. Each time is worthwhile.

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your great review Doc Evil! Great to hear you appreciate what we do. Happy Camping! ~ Cheers Tentworld team.

Great service

published

Tentworld midland , fantastic and friendly service. Really know there stuff with great advise. Thanks Deanne for your friendly service today

1 comment
Tentworld
Tentworld T.Tentworld

Terrible. Worst experience I've had after having troubles with a product I brought.

published

I brought a waeco cf 50l for my 30th birthday. Had dramas with it straight away (within 2 weeks)
Called tentworld to tell them the problems, was given the run around noting happens until another 2 calls. Had to take it to a service agent which it has been there for 2.5 weeks apparently needs a
New control board which it dumbfounded me how a new fridge can need this. I have an upcoming trip I can't take my fridge on And I really need it. I'm so annoyed with the customer service and the whole experience.
I should have bought a engel and not from tentworld!!

1 comment
Tentworld
Tentworld T.Tentworld
HayleyK

HayleyKBrisbane

Terrible customer service and returns policy

published

Extremely disappointing that when I tried to return an unopened and unused product 2 days after purchasing it to be told no refunds can be given and store credit only would be provided. I do not understand why your online customers are provided with the option to return an item for a full refund but your in store customers are not provided with this same service.

1 comment
Tentworld
Tentworld T.Tentworld

OZtrail Tourer 9 Side Pole Kit

published

Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks

Customer

CustomerSydney

They suppress unfavourable reviews of their products

published

I'm not happy with two Darche tables I bought from Tentworld. It had one singe positive review on their website. However when I bought them they were different from description with false claims of impact resistant edges and heat resistant top.

When I submitted a review to reflect this on their website, they did not publish it, so other customers keep on getting duped.

This is not right.

2 comments
Tentworld
Tentworld T.Tentworld
Tentworld
Tentworld T.Tentworld
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Lucy

LucyCanberra

Bad returns policy

published
1 comment
Tentworld
Tentworld T.Tentworld
Bronson

BronsonMelbourne

  • 3 reviews
  • 5 likes

Excellent customer service.

published

I recently made a claim on the Coleman HWOD through Tentworld. They were straight onto it, asking for photos & a description of the fault. After contacting Coleman, they got back to me & shipped the replacement parts immediately. Fabulous service, all fixed in less than two weeks. Thanks Tentworld!

1 comment
Tentworld
Tentworld T.Tentworld

Thanks Bronson! Sorry you had a problem with your HWOD but so glad we could sort it easily & quickly for you. Thanks very much for your review. Kind Regards & Happy Camping ~ Tentworld team.

Customer service like the good ol' days

published

Dropped into Warana store to pick up a hydration pack to use for a mountain climb a few Sundays ago. Wanted black in colour, nothing to fancy and between 2L and 3L. Shop assistant understood loud and clear. CamelBak Classic was the winner. Next stop... Big Hill, Queenstown, NZ.

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for the great review Brodie! Glad the team at Warana could help you out and ensure you stay hydrated on your hike! Wishing you the best for your big climb, at Big Hill NZ! Kind Regards & Happy Camping ~ Tentworld team.

Justin R

Justin RToowoomba

Fantastic customer service and great products

published

I've shopped at Tentworld several times now and the result is always the same, great products at a good price and very friendly and knowledgeable staff. I arrived late Friday afternoon and had a pretty good idea of what I wanted. After browsing for a short time the staff were very quick to offer their assistance which was greatly appreciated, letting me know the options available. The new chair I bought has already been used a couple of times and is very comfortable and easy to carry, perfect for festivals/music events as the name suggests.

1 comment
Tentworld
Tentworld T.Tentworld

Cheers, thanks for the great review Justin! Really glad you enjoyed your experience with us. I hope you put your new chair to good use. Kind Regards & Happy Camping ~ Tentworld team.

Ash

AshAustralia

Slow shipping and absolutely zero communication. Stock levels inaccurate.

published

Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.

1 comment
Tentworld
Tentworld T.Tentworld
Page 3 of 43
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Questions & Answers

Jo Fenner

Jo Fennerasked

Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123

TC123asked

Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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