I would like to congratulate Tent world Townsville for there excellent service.
We were looking for two sleeping bags and Erin (Sales Person) could not do enough to help us.
We had been to other will known stores and were not treated well.
Once again thank you Erin for the excellent and friendly service.

Mike.

The guys at Tentworld Burleigh went over and above in terms of customer service to ensure that I had the right replacement part for our Coleman Tent. Thanks so much for caring more about us and our imminent camping trip rather than a “sale”. Big thumbs up from me

I purchased my Engel fridge from Tent World and it arrived really quickly as expected. The whole process was very easy.

I bought a tent. Within 6 months a zip to the door failed. Tentworld refused to replace or repair the product while advising me that perhaps I could repair it myself. I suggested that they (having sold the product to me) should perhaps have a responsibility to make an effort to rectify the problem. They simply refused.

Extremely helpful, friendly and knowledgeable staff. Very comprehensive range. I have purchased everything from a fridge to a gazebo and swag with lots of smaller or even just a comparison visits. Each time is worthwhile.

Tentworld midland , fantastic and friendly service. Really know there stuff with great advise. Thanks Deanne for your friendly service today

I brought a waeco cf 50l for my 30th birthday. Had dramas with it straight away (within 2 weeks)
Called tentworld to tell them the problems, was given the run around noting happens until another 2 calls. Had to take it to a service agent which it has been there for 2.5 weeks apparently needs a
New control board which it dumbfounded me how a new fridge can need this. I have an upcoming trip I can't take my fridge on And I really need it. I'm so annoyed with the customer service and the whole experience.
I should have bought a engel and not from tentworld!!

Extremely disappointing that when I tried to return an unopened and unused product 2 days after purchasing it to be told no refunds can be given and store credit only would be provided. I do not understand why your online customers are provided with the option to return an item for a full refund but your in store customers are not provided with this same service.

Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks

I'm not happy with two Darche tables I bought from Tentworld. It had one singe positive review on their website. However when I bought them they were different from description with false claims of impact resistant edges and heat resistant top.

When I submitted a review to reflect this on their website, they did not publish it, so other customers keep on getting duped.

This is not right.

I recently made a claim on the Coleman HWOD through Tentworld. They were straight onto it, asking for photos & a description of the fault. After contacting Coleman, they got back to me & shipped the replacement parts immediately. Fabulous service, all fixed in less than two weeks. Thanks Tentworld!

Dropped into Warana store to pick up a hydration pack to use for a mountain climb a few Sundays ago. Wanted black in colour, nothing to fancy and between 2L and 3L. Shop assistant understood loud and clear. CamelBak Classic was the winner. Next stop... Big Hill, Queenstown, NZ.

I've shopped at Tentworld several times now and the result is always the same, great products at a good price and very friendly and knowledgeable staff. I arrived late Friday afternoon and had a pretty good idea of what I wanted. After browsing for a short time the staff were very quick to offer their assistance which was greatly appreciated, letting me know the options available. The new chair I bought has already been used a couple of times and is very comfortable and easy to carry, perfect for festivals/music events as the name suggests.

Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.

We bought a screen dome tent that had a fault in one of its poles. Contacted the company within the stated time frame to request to return the item for a refund. Informed we would have to pay for the return postage (@1/3rd of the cost of the tent), even though consumer law is clear that the return postage cost is to be born by the vendor. Since informing Tentworld of this there has been no correspondence from them at all. I wouldn't purchase anything on line from this business. They are clearly only interested in the bottom line and don't care about customer service/experience.

I have been into Tentworld @ Prospect in SA several times now. Nothing seems too much trouble for the people there. Brendon and Shaun even set a tent up for me to see before buying. They made the setup look easier than it was for my partner (as a gift). Gave me great advice on the right hiking style tent for my partner before showing me the Black Wolf Grasshopper 3 I ended up buying. I will build up my cache of camping stuff now over time......

We just purchased a tent from Nathan and the team at Brendale Tentworld. We couldn't have been happier with the service we received. Nathan seemed very knowledgeable on the products and listened to our needs as a young family starting out in camping. At no time did we feel there was a hard sell just a genuine interest in helping us find what we were after. Thanks for all the help we will be back!