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Tentworld (page 3 of 44)
Online store, Physical storeReviewer Photos & Videos
DupMandurah WA
ON-line buying
I tried to buy almost $200 worth of camping gear , and on the website it says anything over $89 free shipment. Because i stay in WA , i can not get the free shipment , even though they have a shop in Midland. I would rather support another camping store. Good buy Tent world!!!!
1 comment
Shayne RTownsville
Best shopping experience I’ve had in a LONG time.
We recently bought an old poptop camper and so are currently decking with everything needed for extended stays away from the rat race. We have visited most camping related stores throughout Townsville, pricing out our requirements. Until we walked into the new Tentworld Townsville store, we had come to conclusion that good old fashioned service was simply a thing of the past and that we should simply research the stuff we needed and then buy from the cheapest store (or online).
From the moment I walked into Tentworld I was VERY impressed by...
Read more their beautifully decorated and laid out premises and how well stocked it was. Better still is that most things are actually set up or on display so you can look, touch and try things before laying out your hard earned money. This alone was impressive but then I met the staff. Everyone I have spoken to there has been extremely friendly, helpful. Each have gone above and beyond in making sure I had all the information I wanted or needed with never a hint of impatience (like a lot of other stores). These reasons alone had me sold on purchasing m gear here but then I checked the prices. In most cases, there prices where equal to if not better then the other stores! All I can say is, go in and see for yourself if what I say is true. In the last two weeks I have purchased a fridge/freezer, three camp chairs, a kettle and some miscellaneous items totaling over $1300 and will be shopping there again very soon. Shayne1 comment
Tentworld T.Tentworld
Hi Shayne, thank you very much for taking the time to leave us with this great review and helping get the word out about what we do & why we're worth the visit. Thank you also for shopping with us! I...
Read more'm glad we could help you gear up! I'll be sharing this with the Townsville team and I know they'll be very pleased to read such great feedback. Looking forward to hearing about how your new gear performs when you are able to test it on your next holiday! Kind Regards, Tentworld team.BUYER BEWARE
SO BEWARE. BEWARE BEWARE
I bought a shade, they had no display of so my only option was to open it and see what it was like. Absolutely "not" what i wanted so when I went to return it, in new condition in its packing a couple of days later,they wouldn't refund my money, this is there policy because it was opened
SO BEWARE. FIND SOMEWHERE ELSE TO SHOP THAT HAS A BETTER RETURN POLICY. I don't think I would shop there again!!!!!
1 comment
Tentworld T.Tentworld
Hi Woody, thank you for your feedback on our returns policy. I'm sorry that you're unhappy with it. To explain we're unable to accept opened returns because our customers have an expectation of buyin...
Read moreg unused, unopened brand new goods when they shop from us. In the past, when we have accepted opened goods - we have also experienced negative feedback from customers who've found traces of someone else trialing the goods. So it's not possible to win at both ends. We try our best to provide all the information necessary by way of product descriptions, pictures etc to make a decision when buying our equipment. Unfortunately, it is impossible for us to display everything in-store due to the vast ranges available. We do also make sales people available to help with any questions you may have. Kind Regards, Tentworld team.Find out how Tentworld compares to other Camping Shops
Know better, choose better.
MARCUSTWEED HEADS SOUTH
- Physical store
- Verified customer
Worst customer service!
If I could rate a negative star review I would. I went to the Tweed Heads store to look at a product I saw online, to see if it suited my needs. They didn't have it in stock but I was advised that it was in their warehouse. I ordered the product and paid, as instructed, by the sales person. When it arrived I collected the same and found it wasn't suitable. I returned to the store to find something better suited. A young fella helped me to find the right product but when it came to exchanging the products I was told I couldn't return my first or...
Read moreder as it was a SPECIAL order. I'm a pensioner and I really couldn't afford both products but they wouldn't budge! They even sell Darche products in-store, so the return wouldn't have been out of place. Terrible company and shocking service. Unbelievably disappointed!1 comment
Tentworld T.Tentworld
Hi Mark, sorry to hear you're not satisfied with our Special Order Policy. If you think that we've not assessed your situation correctly, or wish to add more detail for us to consider - please email ...
Read morefeedback@tentworld.com.au with an in depth description of what's happened & the time line, invoice number etc so that our customer service team can investigate & if possible try resolve. Kind Regards, Tentworld team.- Online store
- Verified customer
Great Customer Service - Black Wolf tent
I bought a Black Wolf tent through Tentworld - it was delivered very promptly. The first time I took it camping one of the fibreglass poles broke and I found a manufacturing defect in the floor of the tent that had left one of the seams with a hole in it.
On return I provided photos to Tentworld and explained the issues with the new product.
They immediately told me to return the damaged poles and tent inner and replaced them with brand new ones. They paid for the return shipping and sent the replacements within a couple of days.
Excellent customer service and great product support - thank you Tentworld for great work
1 comment
Tentworld T.Tentworld
Hi Adrian, thank you very much for your great review! Sorry to hear about your rough start with your new Blackwolf Tent! Glad we were able to sort it out for you as quickly & painlessly as possible. ...
Read moreI hope you put your new tent to good use soon! Kind Regards, Tentworld team.KnewcastleNewcastle
- Online store
- Verified customer
Delivered wrong item
Ordered an item. Incorrect item was delivered by courier. Was repeatedly told I had to be home 9-5 on a day for courier to pick up said item to be returned. Ridiculous to ask me to stay home for a day because of their mistake! Went back and forth like this for a while. Offered a partial refund if I kept wrong item. Asked to speak to a manager who then called me said they will forfeit incorrect item to me and refund me fully. Was very apologetic. But I still won't be getting the correct item which turns out wasn't actually in stock. So if you have a business address or somewhere you are 9-5 to receive order, otherwise bear in mind my situation.
1 comment
Tentworld T.Tentworld
Thanks for your feedback! Sorry for the troubles. We are investigating our stock issues for your item to get to the bottom of how this went wrong. In regards to returns, unfortunately, it is the case...
Read more with all couriers currently that they're not able to specify collection times, and cant collect without someing being present. We have submitted requests to all our carriers but it is unfortunately a struggle currently. The best suggestion we have, is to take it to work and have it collected from there or give to a neighbour who is at home during the day. Sadly, both are not always too convenient! Thanks again for your feedback. Kind Regards, Tentworld team.Outstanding, saved my first solo bikepacking trip
Was struggling to find the right equipment for my trip across Europe and chanced tent world. Was taken away by the great customer service from Fiona and her personal expertise in the camping game, knowledge that you cant buy online. Any starting off bikepackers or overlanders who cant work out their set up for the job, 100% come and see these guys to get you on your way, excellent.
1 comment
Tentworld T.Tentworld
Thanks for your great review James! Glad we could help you get geared up! Enjoy your travels!
MojaveSydney
great work great price
Fantastic response to orders, like seriously unexpectedly fast delivery. Great prices on most products ( hey I still shop around), great specials cannot recommend these guys enough, and I never bother reviewing anything online but I got exactly what I ordered in 3 days!!
1 comment
Tentworld T.Tentworld
Thanks so much for taking the time to leave a review Mojave, it's most appreciated & it's great feedback for all involved in the online sales team to know that everything is firing right. I hope you ...
Read moremanage to put your new camping gear to good use soon! Happy Camping ~ Tentworld team.RobPerth
Horrible customer service, refused return, tried to gaslight me, had to go directly through manufact
Purchased a 12v fan from these guys. Tried it on 3 different battery sources including one in their own store and it kept cutting out. Guy named luke comes out and brings a 14v 300 dollar battery pack and it starts working, then tells me it's my fault. Now I have to submit a claim to get my money back. Rude place run by poor management that does not take responsibility for their products.
Follow up: I spoke to the manufacturer and they have acknowledged that in future models of this fan, they have removed the cutoff feature as it appeared to...
Read more be problematic despite the fan, overall, being okay for most people. This means that they would have certainly acknowledged the return and warranty, and are sending me a replacement with the new model. This is further evidence that you, Tentworld, the retailer, have absolutely failed to provide the service you are supposed to, and I am glad I have shared this experience publicly so that other people know to shop elsewhere, like Snowys.com.au1 comment
Tentworld T.Tentworld
Hi Rob,
Thanks for your review & for your feedback. There was no attempts at gaslighting you, only trying to assist you with using your products. Not everything is designed to work with one anothe...
Read morer, and I was trying to assist you with that. Over my career in the outdoor industry I have collected some useful information along the way that I was trying to share with you. Sorry if you felt that was gaslighting, I was only trying to assist.Find out how Tentworld compares to other Camping Shops
Know better, choose better.
YarnijoelVictoria
- 3 reviews
Good service but need to step up there game
Ordered a tent and a sleeping bag - both in stock on the website. After 3 days I called as hadn't received notification of dispatch. Advised that the sleeping bag was on back order and the tent would be dispatched shortly. Ordered 20/9, dispatched from the warehouse on the 25/9. I have been unlucky with public holidays but still waiting for delivery of the tent now on the 2/10. We set off camping tomorrow, at this stage without a tent! I thought that 2 weeks would have been enough time to get the tent, and it would have been if not for the lag ...
Read morein dispatch. Not used to companies taking days to pack an order tbh. The customer service when I have spoken with them has been great and the prices were good, I just wouldn't buy again unless I didn't need the item for a while! Disappointing.1 comment
Tentworld T.Tentworld
Hi Yarnijoel, thank you for your review & feedback. I'm very sorry that we've let you down. Thank you for taking the time to provide this feedback, without feedback like this we cant improve. I've tak...
Read moreen a look at our dispatch queue, and we're running at less than 1 business day dispatch currently. So to hear your order has taken so long to be shipped is weird. I'd like to look into this please. Also, in regards to your sleeping bag and the stock variance. We do work tirelessly to ensure our stock on hand is accurate, as it causes problems like these! We sell lots of sleeping bags, so we'd rather show as sold out on one and have someone buy another..... So this is also strange, and I'd like to investigate what's happening here - any why it took so long for you to hear from us. The only missing piece that's preventing me from being able to investiage properly is who you are. Would you mind please emailing feedback@tentworld.com.au with your order number in reply to this so that I can investigate and look into what went wrong with your order. Thanks very much & sorry again for the inconvenience & dissapointment we've caused. Kind Regards, Jon ~ Tentworld team.Joy. McCNorth Queensland, QLD
- 3 reviews
- 3 likes
exactly what we wanted (sleeping bags)
I would like to congratulate Tent world Townsville for there excellent service.
We were looking for two sleeping bags and Erin (Sales Person) could not do enough to help us.
We had been to other will known stores and were not treated well.
Once again thank you Erin for the excellent and friendly service.
Mike.
1 comment
Tentworld T.Tentworld
Thanks very much for your great review Mike, I will be passing this feedback straight back to the Tentworld Townsville team and especially Erin. I know she'll be very pleased to read your words of t...
Read morehanks, it's very nice to receive feedback like this and is a real boost to the team. Thank you very much. I hope you put your new sleeping bags to good use soon! Kind Regards, Jon ~ Tentworld team.Tanya
- 2 reviews
- 2 likes
Excellent service
The guys at Tentworld Burleigh went over and above in terms of customer service to ensure that I had the right replacement part for our Coleman Tent. Thanks so much for caring more about us and our imminent camping trip rather than a “sale”. Big thumbs up from me
1 comment
Tentworld T.Tentworld
:D Thanks Tanya! I'll be passing this review straight onto the Burleigh Heads team, I know they'll get a real boost from reading this one. We try very hard to provide the best service we can, and h...
Read moreelp people enjoy their camping trips. It doesnt always mean selling more gear, but providing great advice & service too. Enjoy your upcoming camping trip! Cheers, Tentworld team.ZhivanSydney
- 6 reviews
- 8 likes
Fast, well priced and good variety
I purchased my Engel fridge from Tent World and it arrived really quickly as expected. The whole process was very easy.
1 comment
Tentworld T.Tentworld
Glad you got your new Engel quick & safely Zhivan! I hope you use it soon! Kind Regards, Tentworld team
Poor customer support and questionable regard for consumer rights
I bought a tent. Within 6 months a zip to the door failed. Tentworld refused to replace or repair the product while advising me that perhaps I could repair it myself. I suggested that they (having sold the product to me) should perhaps have a responsibility to make an effort to rectify the problem. They simply refused.
3 comments
Tentworld T.Tentworld
Hi DLM, sorry to hear you're not satisfied with our service. To hear that we've denied your warranty claim is unusual. The gear we sell is warranted not only by us, but from the brands that we sell to...
Read moreo. So if we receive genuine warranty claims, we're entitled to seek remedy from our suppliers for this too under our supply agreements. So we will always, wherever there is a genuine warranty claim ask for the manufacturer to repair or replace this product for our customers. It's simply not good for business to deny genuine manufacturering fault warranty claims. We want you to keep shopping with us.Readers. Please do not trust this reply from Tentworld. I had already sent photographs of the broken zip and several emails calmly, and, I thought, as almost a procedural formality, seeking assistanc...
Read moree . Perhaps I was too calm and considered - so easy for a supplier to ignore. Their tactic appeared to be to outlast my concern! Across these emails quotes from Tentworld included "I do understand your frustrations when camping equipment fails whist you are on holidays. Unfortunately as the warranty is with the manufacturer and not Tentworld, all potential warranty claims do need to be submitted to (manufacturer's name) for review and approved at their discretion" " have assessed your claim with the information and images provided by yourself and they have advised that zips are not covered under their manufacturer's warranty." "They have advised this claim falls under wear and tear. I do apologise if this is not the outcome you were hoping for. " The tent was less than 6 months old - my view (and consumer law's view?) is that a supplier should guarantee that a product is "fit for purpose".Tentworld T.Tentworld
Hi DLM, I do not know who you are from your name and have no other details to go on. So I am unable to investigate or give you my opinion on your claim until you provide this to me. In my original r...
Read moreeply, I was only offering you clarity on how we operate as a business - we do have the right to send back any faulty goods to all of our suppliers. So if we do believe that it's manufacturers warranty, then we certainly will. We are only interested in selling good times, and do not want to end up in warranty fights. Obviously, sometimes they're unavoidable as there can be differences between consumer expectations, and what is possible for us to do but definitely if there are manufacturing faults we'll deal with it. We want you as a customer for life, not just a single tent. So in summary, all I can see now is that you're upset, and have had some kind of problem with your zip. I'm sorry that you're upset, and I am happy to look into it for a second opinion. This is why I asked if you wanted us to revisit your claim to send your details to feedback@tentworld.com.au please also note that we operate retail stores & online. We're happy to have another look. Kind Regards, Tentworld team.Awesome service.
Extremely helpful, friendly and knowledgeable staff. Very comprehensive range. I have purchased everything from a fridge to a gazebo and swag with lots of smaller or even just a comparison visits. Each time is worthwhile.
1 comment
Tentworld T.Tentworld
Thanks for your great review Doc Evil! Great to hear you appreciate what we do. Happy Camping! ~ Cheers Tentworld team.
Find out how Tentworld compares to other Camping Shops
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Great service
Tentworld midland , fantastic and friendly service. Really know there stuff with great advise. Thanks Deanne for your friendly service today
1 comment
Tentworld T.Tentworld
Thanks for your great review Elise! I have already passed this onto the Midland team for them to read & enjoy. I am sure that Deanne will be very pleased to read that you enjoyed her assistance so m...
Read moreuch. Thanks again, hope to see you soon. Kind Regards & Happy Camping ~ Tentworld team.Terrible. Worst experience I've had after having troubles with a product I brought.
I brought a waeco cf 50l for my 30th birthday. Had dramas with it straight away (within 2 weeks)
Called tentworld to tell them the problems, was given the run around noting happens until another 2 calls. Had to take it to a service agent which it has been there for 2.5 weeks apparently needs a
New control board which it dumbfounded me how a new fridge can need this. I have an upcoming trip I can't take my fridge on And I really need it. I'm so annoyed with the customer service and the whole experience.
I should have bought a engel and not from tentworld!!
1 comment
Tentworld T.Tentworld
Hi Wade, I'm very sorry to hear about your experience with your new CF50. We sell hundreds of the CF50 each year and it's very unusual to hear of there being problems. However, like anything where ...
Read morehumans are involved sometimes things go wrong. Sorry this has happened to you. Waeco do ask all their retailers (not just Tentworld) to involve repair agents with any unit inspection before authorising replacement, as these are specialty electrical units and professionals do need to diagnose these problems. However, Waeco do have a good Dead On Arrival (DOA) process, which does allow for units to be replaced quicker than what you've described when they're not working new out of the box. I would appreciate if you could please email me on feedback@tentworld.com.au with your invoice number, repair agent and dates of contact so I can understand why your experience with us, and your new fridge hasnt been off to the best start. Sorry again that your fridge ownership hasnt got off to the best start. I am sure you'll love using your new Waeco - they are a great investment. Kind Regards, Tentworld team.HayleyKBrisbane
- Physical store
- Verified customer
Terrible customer service and returns policy
Extremely disappointing that when I tried to return an unopened and unused product 2 days after purchasing it to be told no refunds can be given and store credit only would be provided. I do not understand why your online customers are provided with the option to return an item for a full refund but your in store customers are not provided with this same service.
1 comment
Tentworld T.Tentworld
Hi Hayley, thank you for your feedback on our change of mind refund policy. I am sorry that you're not happy with this. If you feel as though we've not assessed your request adequately, or that we sh...
Read moreould take your request under special consideration. Please feel free to email feedback@tentworld.com.au with as much information including invoice, store location, why you've changed your mind, and why exchange/credit note is not suitable. Kind Regards, Tentworld team.OZtrail Tourer 9 Side Pole Kit
Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks
CustomerSydney
They suppress unfavourable reviews of their products
I'm not happy with two Darche tables I bought from Tentworld. It had one singe positive review on their website. However when I bought them they were different from description with false claims of impact resistant edges and heat resistant top.
When I submitted a review to reflect this on their website, they did not publish it, so other customers keep on getting duped.
This is not right.
2 comments
Tentworld T.Tentworld
Hi Sydney,
We do publish all reviews of products that we receive. ...
Read more We are a brand retailer, and not the manufacturer of any product so whilst a bad review may affect the sale of that particular item, ultimately, if it makes our customers unhappy. We do not want to sell it. We will remove it from our range. This is very different to our main competitors, where they sell predominantly home brand. Ultimately, if our customers are not happy with any product we sell, we do not want to sell it. We would rather sell something that will make our customers happy, and to tell their friends. This generates further sales for us, and strong brand loyalty. As proof that we do display 1 star reviews you can view these on several products we sell. These reviews have all been written for different reasons. Sometimes it did not live up to customers expectations, sometimes a manufacturing fault, sometimes its a bad product. We do not hide this, as it is all useful information to our customers. You can see links to some of these products here: https://www.tentworld.com.au/buy-sale/outdoor-connection-folding-step https://www.tentworld.com.au/buy-sale/oztrail-lawson-jumbo-hooded-5-sleeping-bag https://www.tentworld.com.au/buy-sale/companion-xp30-led-headlamp https://www.tentworld.com.au/buy-sale/oztrail-cruiser-240-fast-frame-tent You will notice that on all these reviews, we have tried to assist the customer & other readers of the review to better understand the product, its intended purpose and appropriate use to help add further clarity and for better user experience. In your review that you submitted to us at 4:30pm yesterday the 12/4/18 you wrote: "It sure must be illegal for to make misleading claims about a product and boast about non-existant features. We checked with the Darche website before we bought two of these tables for a kids' party. Where are the 'impact resistant edges'? The ones we got has a thin aluminium strip like all similar tables. We assumed it had some rubber strip to make it impact resistant but there is nothing, just marketing talk. The edge is not impact resistant, if a kid bumps his head it will hurt, and if you knock the edge it will dent. The top is covered with some plastic and is not heat resistant either. It is also very soft and it got damaged by a hot pan. Why does Darche claim this has a heat resistant top when it doesn't? On the plus side, this table is relatively stable... but won't trust Darche again for the misleading claims." You are clearly very unhappy with this table. We are currently investigating your review, and the product description supplied by Darche so we can understand how we've come to a situation where you thought you were buying something different to what you got. So we can both reply to your review, to add clarity as well as potentially improve our product description to prevent others from making the same mistake you have. Ultimately, we can see you're deeply unhappy with this product and we want to find out how we can prevent that from happening for future clients. In addition to that, if I'm able to offer you user tips, and or explanations of what the description means we'll do this too. Ultimately, we would rather you review a product badly, than review our business badly. We are happy to stop selling any product in our range, so that we can deliver the best experience we can to our customers. So essentially, your review is currently pending investigation and will be published shortly once we can provide an appropriate response. I am hoping we can complete this by COB today, less than 24 hours from when you submitted your review. I hope that this is an appropriate time frame for you, and that you find this response informative & appropriate. If you have further concerns, or wish to talk about it. Please feel free to email feedback@tentworld.com.au and we'll do our best to help. Kind Regards, TentworldTentworld T.Tentworld
23 hours after your review was submitted to us, it is now live for you to see along with our associated response.
As offered in our review response, the damage to your table top from you pan sounds...
Read more strange. The table is an alloy top, with a colour coating so if your tops been damaged by the pan. That is very odd, we have had others place kettles straight onto the table off the stove, and nothing. So if you can take pictures, and email them in reply to your purchase invoice we'll talk to Darche about warranty for you.Questions & Answers
Jo Fennerasked
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
1 answer
Tentworld T.Tentworld
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
TC123asked
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
3 answers
Tentworld T.Tentworld
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
Details
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Tentworld T.Tentworld
Hi Dup, thank you for your feedback. We are working very hard to be able to activate dispatching from our Perth store, and when we do we'll be able to turn on free freight to most of Perth and freigh...
Read moret to the rest of WA will be cheaper but unfortunately until then we are unable to absorb the cost of freight to WA and must charge for it. We only pass on the cost of freight as we're charged for it and is not profit generating. I am very sorry for the inconvenience this has caused you. If you are close to our Perth store I think it's well worth the effort of visiting to touch & hold the goodies before buying. Kind Regards, Tentworld team.