Tentworld (page 3 of 3)

Ordered 3 weeks before xmas to make sure I had it for use over xmas they sent wrong product refused to send the correct item before they recieved the wrong item back therefore I won't have it by xmas.. Took 5 emails and 1/2 a day trying to call online customer service line before I got to speak to someone then told I could purchase another one & it would be sent now otherwise I have to wait til they feel like sending it out. Not impressed at wont buy from them again.

When you state ships in 7-14 days, expect delivery in 7-14 days. Taking 14 days to actually get the item into the post is very poor customer service, and post took 9 days to get the item to us (and paid for postage too). It would have been quicker to order it from anywhere else in the world. Would not order anything from you in the future.

Appalling experience. Order took 2 weeks to arrive. Stretcher bed (which I'd planned to use on a weekend camping trip) then turned out to be faulty. Customer service guy then tried to fob me off to the product manufacturer for warranty claim. Not sure why I should ever consider buying from tent world again.

Despite having been helpful when choosing a tent, afterwards, when issues arose, I was completely ignored. Definitely a bad experience. Would not recommend

We have spent thousands with this store. We bought more gear last long weekend and had a faulty light set straight out of the box. Not only did we have a faulty item for the whole weekend, but they refused a refund on the item, even after they tested it faulty themselves. Won't shop there again.

We purchased the tent over the phone by discussing with a staff member. However, the wrong tent was sent twice before we got the correct one. We have just used the tent for the first time and found it perfect for our use.

Still waiting ???!! !!!;; please get it to me as soon as possible thank you .I do not have any thing more to say please hurry

Purchased this product along with $600 dollars worth of other products. Attempted to set up and fold down. The instructions are not only misleading but completely at odds with the instruction received upon returning tent to store. Complete lack of interest from the store in doing anything about the tent I returned (the older staff member) blaming me for "twisting the bars" and telling me I needed to "remove the bars and straighten them". The bars are actually STITCHED INTO THE MATERIAL (a fact pointed out by the younger staff member who took me...

The product description was not sufficient to determine that I needed to order TWO of this item AND an adapter kit to actually use it. After waiting for it to actually arrive, I found it did not fit even though my grill is the exact same one described for the item AND the picture of it.

I purchased something as simple as a couple of rack straps to replace broken ones before I went away.
Stock shown as available, I paid extra for express post.
I was emailed a week later to tell me item should be available by end of week.
They thought it nice to offer a refund of 1.80 on postage and only bill me regular post fee of $7.
For an item I needed a couple of days ago, why would I opt for slow post to wait another week for it to get sent.
Joke of a service.

My tent arrived with holes in one of it's screen windows. Brand new out of the package or someone else's return, I'm not sure. It arrived in the mail in an unmarked white box and this was the first time I opened it. I'll not be doing business with them again.

After ordering 8 items in August, I finally got away last weekend and had the chance to make use of my purchases. In my order I had 3 OZtrail Camping Lantern 1W which turn themselves on and off randomly, with no user interaction.
The quality of the Kookaburra Escape 6V Dome Tent is well below that of others and is close to unusable if the weather is poor/wet.

But what really ruined my experience with Tentworld was the extremely poor customer service after I contacted them regarding the lanterns, as these were totally useless to me.
The T...

We bought a tent, chairs, camp stove via internet from NZ. We rang the day before we arrived to see if the gear was ready to be picked up and we're told yes it was. When we arrived the gear had not been put aside and they went scampering around the shop floor trying to put it all together. The outcome was we were given a gas stove with the incorrect fitting, one of the director chairs looked like it had had some paint sprayed on the seat and the back had a metal piece which broke after sitting on it twice. Do not recommend Tweed Heads South at all, their service at attitude towards us was appalling.

Bought a Primus 3 burner cooker on sunshine coast in January, worked fine till went to cold Vic in March. That's where it went wrong stove kept having flare ups funny enough brother had same cooker did same thing. The Aussie Disposals where he bought his from replaced it with a different cooker no problems. I rang tentworld at Toowoomba and was told I would be able to get a refund when I return stove to Qld. When I got back to Sunshine coast in July took stove to tentworld sorry no refund it works when its warm was referred to clever [name removed] back at Toowoomba who basically said I was lying and would nothing about it. No more buying at tentworld there not nice when you have problem and they don't seem to care if a stove can burn you.

Very disappointed. When my order arrived it appeared repacked. On inspection parts were missing worn and damaged. Contacted store and they fobbed me off
Never again