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Tentworld (page 3 of 3)
Online store, Physical storeKazSouth East Queensland, QLD
- 3 reviews
- 2 likes
No Customer Service & No Warranty
Bought an Oztrail fast frame 300 tent from Windsor store. Took their recommendation and spent a bit more (total $300) on something "good" quality. Used four times always with a groundsheet as per their recommendation. Flooring started to separate in about half a dozen places. Returned to store within the 12 month warranty period and [name removed] began by giving nothing but excuses. Said it was "wear and tear", "must have been how I packed it" and "you must have dragged it across the ground". Came straight out with the accusations and tre...Read more
ated me as a "chump" The next day I get a phone call (not from [name removed])...warranty claim denied. Well I was always taught "it's not the problem, it's how you handle the problem which matters to Customers!" so Tent-World spectacularly failed on this one. Since then have found Snowy's Camping Online: https://www.snowys.com.au/ Check out their product review! http://www.productreview.com.au/p/snowys.html Just bought over $600 dollars of gear. Fantastic service, free delivery, and easy returns, along with better prices too. Shop around and vote with your wallets. Bye-Bye Tent World!Similar opinion? Write a review on ProductReview.com.au!
jasper147Sydney, NSW
- 12 reviews
- 19 likes
Worst customer service
Charging cable was missing from a battery pack I purchased. Have telephoned them 5 times and after promising to have the manager telephone me after my last call, it never happened. They don't want to know about it if you have a problem. Might be okay if you receive everything you pay for. Very poor in my view.
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Tentworld don't want to know you if you have a problem with a product they sell
Bought an Everdure neo BBQ. hot plate poor design. Didn't work. Food slide into oil trap. Tentworld wouldn't replace it with a plate that would work. Wanted me to do all the running around. Said I could look on eBay or call Everdure direct. Only had the bbq for 3 months, used twice.
They never resolved my problem. The guy said happily to sell you more stuff...But wouldn't fix the problem. Sums Tentworld up happy to take your money but not work to get a happy customer. They must not be looking to get repeat customers.
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- Online store
- Verified customer
Sent wrong item crap customer service
Ordered 3 weeks before xmas to make sure I had it for use over xmas they sent wrong product refused to send the correct item before they recieved the wrong item back therefore I won't have it by xmas.. Took 5 emails and 1/2 a day trying to call online customer service line before I got to speak to someone then told I could purchase another one & it would be sent now otherwise I have to wait til they feel like sending it out. Not impressed at wont buy from them again.
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Review collected in partnership with Tentworld
- Online store
- Verified customer
Too long to process/deliver single item - 23 days
When you state ships in 7-14 days, expect delivery in 7-14 days. Taking 14 days to actually get the item into the post is very poor customer service, and post took 9 days to get the item to us (and paid for postage too). It would have been quicker to order it from anywhere else in the world. Would not order anything from you in the future.
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Review collected in partnership with Tentworld
- Tentworld
- Verified customer
Appalling experience
Appalling experience. Order took 2 weeks to arrive. Stretcher bed (which I'd planned to use on a weekend camping trip) then turned out to be faulty. Customer service guy then tried to fob me off to the product manufacturer for warranty claim. Not sure why I should ever consider buying from tent world again.
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Review collected in partnership with Tentworld
Terrible post sales customer service
Despite having been helpful when choosing a tent, afterwards, when issues arose, I was completely ignored. Definitely a bad experience. Would not recommend
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Terrible back up service
We have spent thousands with this store. We bought more gear last long weekend and had a faulty light set straight out of the box. Not only did we have a faulty item for the whole weekend, but they refused a refund on the item, even after they tested it faulty themselves. Won't shop there again.
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David TweedHunter Region, NSW
- 3 reviews
- Tentworld
- Verified customer
East set up tourer tent.
We purchased the tent over the phone by discussing with a staff member. However, the wrong tent was sent twice before we got the correct one. We have just used the tent for the first time and found it perfect for our use.
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Review collected in partnership with Tentworld
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- Tentworld
- Verified customer
I sent my first an only product back an I am still waiting for its replacement
Still waiting ???!! !!!;; please get it to me as soon as possible thank you .I do not have any thing more to say please hurry
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Review collected in partnership with Tentworld
Oztrail privacy pop-up ensuite xl
Purchased this product along with $600 dollars worth of other products. Attempted to set up and fold down. The instructions are not only misleading but completely at odds with the instruction received upon returning tent to store. Complete lack of interest from the store in doing anything about the tent I returned (the older staff member) blaming me for "twisting the bars" and telling me I needed to "remove the bars and straighten them". The bars are actually STITCHED INTO THE MATERIAL (a fact pointed out by the younger staff member who took me...Read more
through the folding process on a smaller unit of the same tent. This staff member tried to fold the one I had taken back to the store without success. One (other) staff member actually said "we don't recommend them to people". Very poor customer service for what is a poor product. There are a lot of other products on the market for this purpose of better quality. Recommend checking pricing elsewhere too. Definitely not the cheapest on anything I purchased but prepared to price match (in which case the other supplier has actually done all the work).Similar opinion? Write a review on ProductReview.com.au!
- Tentworld
- Verified customer
Disappointed
The product description was not sufficient to determine that I needed to order TWO of this item AND an adapter kit to actually use it. After waiting for it to actually arrive, I found it did not fit even though my grill is the exact same one described for the item AND the picture of it.
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Review collected in partnership with Tentworld
Items not in stock - false listing.
I purchased something as simple as a couple of rack straps to replace broken ones before I went away.
Stock shown as available, I paid extra for express post.
I was emailed a week later to tell me item should be available by end of week.
They thought it nice to offer a refund of 1.80 on postage and only bill me regular post fee of $7.
For an item I needed a couple of days ago, why would I opt for slow post to wait another week for it to get sent.
Joke of a service.
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Tent Arrived With Holes In Insect Screen
My tent arrived with holes in one of it's screen windows. Brand new out of the package or someone else's return, I'm not sure. It arrived in the mail in an unmarked white box and this was the first time I opened it. I'll not be doing business with them again.
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TroyVictoria
- 3 reviews
- 4 likes
Total let down.
After ordering 8 items in August, I finally got away last weekend and had the chance to make use of my purchases. In my order I had 3 OZtrail Camping Lantern 1W which turn themselves on and off randomly, with no user interaction.
The quality of the Kookaburra Escape 6V Dome Tent is well below that of others and is close to unusable if the weather is poor/wet.
But what really ruined my experience with Tentworld was the extremely poor customer service after I contacted them regarding the lanterns, as these were totally useless to me.
The T...Read more
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N JacksonHat Head
Don't Buy Via Internet!
We bought a tent, chairs, camp stove via internet from NZ. We rang the day before we arrived to see if the gear was ready to be picked up and we're told yes it was. When we arrived the gear had not been put aside and they went scampering around the shop floor trying to put it all together. The outcome was we were given a gas stove with the incorrect fitting, one of the director chairs looked like it had had some paint sprayed on the seat and the back had a metal piece which broke after sitting on it twice. Do not recommend Tweed Heads South at all, their service at attitude towards us was appalling.
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David Hartcaloundra
- 2 reviews
- 2 likes
What service
Bought a Primus 3 burner cooker on sunshine coast in January, worked fine till went to cold Vic in March. That's where it went wrong stove kept having flare ups funny enough brother had same cooker did same thing. The Aussie Disposals where he bought his from replaced it with a different cooker no problems. I rang tentworld at Toowoomba and was told I would be able to get a refund when I return stove to Qld. When I got back to Sunshine coast in July took stove to tentworld sorry no refund it works when its warm was referred to clever [name removed] back at Toowoomba who basically said I was lying and would nothing about it. No more buying at tentworld there not nice when you have problem and they don't seem to care if a stove can burn you.
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B.MiltonSydney Surrounds, NSW
- 13 reviews
- 14 likes
Selling seconds and floor stock as new
Very disappointed. When my order arrived it appeared repacked. On inspection parts were missing worn and damaged. Contacted store and they fobbed me off
Never again
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Questions & Answers
Jo Fennerasked
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
1 answer
Tentworld T.Tentworld
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
TC123asked
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
3 answers
Tentworld T.Tentworld
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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