Great service and delivery timeframe. Very pleased and surprised it was delivered so quickly. Would like to thank this company

I was very impressed with the wide selection of items that tentworld stock. I would definitely order off tentworld again.

Good service, good products, good after sale services and easy to use website. Very competitive prices and free shipping to anywhere in Australia.
Thank you tentworld

The only criticism is the delay due to item being out of stock. The price was excellent and worth the wait, overall good service and product. Thank you.

Great fridge, well packed.

Only minor criticism, is the 1-2 day delay for it to ship. Took a week to get to Melbourne.

Had to wait on back order. Consequently the fan did not arrive until winter!!! Will be using it once summer arrives.

Good fast efficient service. The person who took the order knew exactly what to do and the goods were dispatched with a minimum of fuss.

I ordered clips for our tent poles, as described even better and arrived promptly thanks. Will buy from this company again

Easy to buy with.Quick despatch.Great product.Received without fuss.great variety of good quality products.Will use again for camping needs.good postage cost

Would be good to have shops in Sydney. It would help so much to compare products in the store rather than online

Have used these before and they work just fine. No issues with quality at all. Shop seems to stock quality items

Visited store on a Sunday. No other customers in store at the time. Four staff at the counter yet I walked around for at least 25 minutes before getting any assistance. I had to almost tackle an assistant to get any help.

These guys don't offer any refunds like most stores - only store credit. This condition isn't displayed in store, listed on the invoice or provided to the client at point of sale.

I will take my business elsewhere.

Could smell cigarette smoke through the whole shop, it was disgusting. The Lady helping my husband went to double check with someone to make sure she was selling us the right gas fitting, the younger man she asked let out a big sigh and then snapped at her it's not that bloody hard yes that's the right one. Very unprofessional to publicly humiliate someone I felt embarrassed for her. The Lady also helped find my son's toy which he put down on a shelf. We will not be shopping at the Burleigh Heads shop again.

Purchased a fridge and was referred to another area and received no contact. Eventually threatened under consumer law if a product is faulty they must provide a full refund for a faulty product. Was eventually repaired. Purchased solar panels. Lied to when messaged to see where they were. Finally got delivered after 700 spent and surprise never worked. Rang got told to email warranty details was advised after 5 days wouls send to someone never heard back after 2 weeks. Rang again and get an extremely rude email advising that if no fault we would pay. Good luck as consumer affairs has now been contacted.

I bought a few products here a while back including a waterproof spray for my tent. As soon as I put it on it ruined it, it stained green marks all over it leaving my brand new tent ruined. I took it back wanting an explanation or a refund I was told it was an issue with the tent and to take the tent back to bcf where it was purchased. This was hard for me to understand because an employee at tent world recommended this product in the fist place. They had insured me this product would help the life of my tent and provide and extra waterproof la...

Bought an Oztrail fast frame 300 tent from Windsor store. Took their recommendation and spent a bit more (total $300) on something "good" quality. Used four times always with a groundsheet as per their recommendation. Flooring started to separate in about half a dozen places. Returned to store within the 12 month warranty period and [name removed] began by giving nothing but excuses. Said it was "wear and tear", "must have been how I packed it" and "you must have dragged it across the ground". Came straight out with the accusations and tre...

Charging cable was missing from a battery pack I purchased. Have telephoned them 5 times and after promising to have the manager telephone me after my last call, it never happened. They don't want to know about it if you have a problem. Might be okay if you receive everything you pay for. Very poor in my view.

Bought an Everdure neo BBQ. hot plate poor design. Didn't work. Food slide into oil trap. Tentworld wouldn't replace it with a plate that would work. Wanted me to do all the running around. Said I could look on eBay or call Everdure direct. Only had the bbq for 3 months, used twice.
They never resolved my problem. The guy said happily to sell you more stuff...But wouldn't fix the problem. Sums Tentworld up happy to take your money but not work to get a happy customer. They must not be looking to get repeat customers.

Ordered 3 weeks before xmas to make sure I had it for use over xmas they sent wrong product refused to send the correct item before they recieved the wrong item back therefore I won't have it by xmas.. Took 5 emails and 1/2 a day trying to call online customer service line before I got to speak to someone then told I could purchase another one & it would be sent now otherwise I have to wait til they feel like sending it out. Not impressed at wont buy from them again.

When you state ships in 7-14 days, expect delivery in 7-14 days. Taking 14 days to actually get the item into the post is very poor customer service, and post took 9 days to get the item to us (and paid for postage too). It would have been quicker to order it from anywhere else in the world. Would not order anything from you in the future.