?
? !
1 photo
Tentworld

Tentworld (page 3 of 9)

Online store, Physical store
4.5 from 864 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (13)
  • Return Claim MadeYes (16) · No (9)
  • Shipping
    1.0 (8)
  • Customer Service
    1.2 (9)
Previous
Next
Lucy

LucyCanberra

Bad returns policy

published
1 comment
Tentworld
Tentworld T.Tentworld
Similar opinion? Write a review on ProductReview.com.au!
Ash

AshAustralia

Slow shipping and absolutely zero communication. Stock levels inaccurate.

published

Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.

1 comment
Tentworld
Tentworld T.Tentworld
Similar opinion? Write a review on ProductReview.com.au!
Bruce

BruceSydney

Unable to follow simple consumer law

published

We bought a screen dome tent that had a fault in one of its poles. Contacted the company within the stated time frame to request to return the item for a refund. Informed we would have to pay for the return postage (@1/3rd of the cost of the tent), even though consumer law is clear that the return postage cost is to be born by the vendor. Since informing Tentworld of this there has been no correspondence from them at all. I wouldn't purchase anything on line from this business. They are clearly only interested in the bottom line and don't care about customer service/experience.

2 comments
Tentworld
Tentworld T.Tentworld
Bruce
Bruce
Similar opinion? Write a review on ProductReview.com.au!
Camping Shops

Find out how Tentworld compares to other Camping Shops

Know better, choose better.

Compare all

Pathetic customer service and products

published

After walking into the store looking to buy a cheap tent was talked into a much more expensive so called best quality unit to have to return it 3 times and still have faults and after asking for a store credit or refund as the product if far from the quality promised get put through weeks of dead ends to be told bad luck and be insulted by management to me and my young family. Even head office is a joke and only worried about taking every dollar you can spend and doesn't care a bit about the customer satisfaction or the quality of what they sell. Shop elsewhere!

1 comment
Tentworld
Tentworld T.Tentworld
Similar opinion? Write a review on ProductReview.com.au!
Bob D

Bob DBrisbane

Terrible Customer Service

published

3:30 on a Sunday afternoon, Windsor store. Late I know but, a willing customer I was. Went in to buy a tent and accessories. 3 ppl on staff, didn't see any other customers. We were left alone downstairs browsing. Only saw one customer and staff come down together in that time. Eventually, someone comes down and asks us if we need anything. I replied I would like to be sold some camping equipment and have some questions.I was curtly told I best know what I'm after as in two minutes time the staff don't get paid anymore.I know it was late on a Sunday but it was pretty damn rude. The fact that they ignored us for the time, didn't seem busy, no offer to help and were curt at the end simply makes me want to spend my money somewhere else.

1 comment
Tentworld
Tentworld T.Tentworld
Similar opinion? Write a review on ProductReview.com.au!
Negelected customer

Negelected customerBrisbane

  • 2 reviews
  • 2 likes

Online store is neglectful of customers

published

I purchased an inflatable bed from Tentworld only to have the wrong item sent. Even after sending the item back with tracking via Aus post i still have to wait weeks for them to receive it back and then send me the correct item.
I did not make the mistake and they are doing nothing to fulfil the purchase contract made to them. The only resort i have left is to contact my financial institution to try and get my money back.
Thanks for the heartache Tentworld. I will never use you again and neither will anyone i speak to be recommended to use you. At least Snowys know how to treat a customer.

Similar opinion? Write a review on ProductReview.com.au!

Disappointing customer service

published
Similar opinion? Write a review on ProductReview.com.au!

Exactly what we needed for our future trips

published

I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Errold

ErroldSouth East Queensland, QLD

My Preferred Camping Gear Source

published

I compare prices before buying camping gear and nearly always come back to Tentworld. It has consistently cheaper prices on the gear I'm after and generally carries the brands I want too. I usually drop into the store for hands-on inspection and come away with the chosen article, but for this purchase the local store had none in stock so I ordered online. It was delivered within 3 business days.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Camping Shops

Find out how Tentworld compares to other Camping Shops

Know better, choose better.

Compare all

Great tent and great service and delivery time

published

Great service and delivery timeframe. Very pleased and surprised it was delivered so quickly. Would like to thank this company

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Brett

BrettWestern District, VIC

  • 2 reviews

I received my item but it took a month.

published

I ordered a replacement tap for my water jug. Being a very small item and apparently in stock, i thought it would only take a few days to arrive, but it took over a month.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Great

published

I was very impressed with the wide selection of items that tentworld stock. I would definitely order off tentworld again.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Family camping

published

Good service, good products, good after sale services and easy to use website. Very competitive prices and free shipping to anywhere in Australia.
Thank you tentworld

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Great little Heater

published

The only criticism is the delay due to item being out of stock. The price was excellent and worth the wait, overall good service and product. Thank you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

James B

James B

  • 2 reviews
  • 2 likes

Great fridge

published

Great fridge, well packed.

Only minor criticism, is the 1-2 day delay for it to ship. Took a week to get to Melbourne.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Camping Shops

Find out how Tentworld compares to other Camping Shops

Know better, choose better.

Compare all

Refund policy a bit tough

published

The article I purcahsed was under-powered for my needs. This wasn't considered a satisfactory basis for a refund, because as I had to open the packaging to test it and this voided Tentworld's refund policy, so I guess I'm dissappointed..

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

12v fan for camping should be good

published

Had to wait on back order. Consequently the fan did not arrive until winter!!! Will be using it once summer arrives.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Tentworld service

published

Good fast efficient service. The person who took the order knew exactly what to do and the goods were dispatched with a minimum of fuss.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Service great

published

I ordered clips for our tent poles, as described even better and arrived promptly thanks. Will buy from this company again

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Convenient

published

Easy to buy with.Quick despatch.Great product.Received without fuss.great variety of good quality products.Will use again for camping needs.good postage cost

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tentworld

Page 3 of 9
See all Tentworld reviews

Questions & Answers

Jo Fenner

Jo Fennerasked

Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123

TC123asked

Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

Get an answer from our members and Tentworld representatives

Tentworld

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.