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Tentworld

Tentworld (page 4 of 43)

Online store, Physical store
4.6 from 853 reviews

Reviews

4.6

853 reviews
5
(696)
4
(74)
3
(18)
2
(12)
1
(53)
  • Product Quality
    2.8 (19)
  • Return Claim MadeYes (14) · No (13)
  • Shipping
    2.6 (5)
  • Customer Service
    3.2 (12)
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Tina

TinaBurpengary East

Awesome service

published

Thankyou Nathan and the team at Brendale for your excellent service. Honest information and great value for money. We went to buy a tent and was looking to buy top of the range. We had done a fair bit of research. The information and assistance we received from Nathan was invaluable and we ended up purchasing a fabulous tent and not top of the range. Very happy

Excellent customer service

published

I purchased a Zempire TM lite tent from Brendon. After setting it up it was too small. Shaun replaced it with a TL with no issues.
The staff were extremely helpful and very friendly.

Pathetic customer service and products

published

After walking into the store looking to buy a cheap tent was talked into a much more expensive so called best quality unit to have to return it 3 times and still have faults and after asking for a store credit or refund as the product if far from the quality promised get put through weeks of dead ends to be told bad luck and be insulted by management to me and my young family. Even head office is a joke and only worried about taking every dollar you can spend and doesn't care a bit about the customer satisfaction or the quality of what they sell. Shop elsewhere!

1 comment
Tentworld
Tentworld T.Tentworld
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Great Service always from Tweed Heads Tentworld

published

The Tweed Heads staff are amazing and very helpful, they are always willing to go the extra mile and know their products. My son needed his gazebo repaired and the staff their sourced the parts for him within 5 working days, as it's close to Christmas and many companies are closing they were still able to deliver the goods. I thoroughly recommend Tentworld Tweed Heads for all your camping and outdoor needs. Thank you

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for this great review Marg! I will pass this onto the Tweed team and I know they'll all get a great boost from this feedback. I hope your son enjoys his repaired gazebo! Kind Regards & Happy Camping ~ Tentworld team.

Kit Fisto

Kit FistoCanberra

  • 8 reviews

Very satisfied.

published

Bought an Oztrail swag off them which was half the price of any of the competitors in Canberra. On top of this it only took 2 days to be delivered even over the Christmas period. Very happy.

1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your review Kit! Glad we could impress. Good news for you too, last month we opened in Fyshwick - Canberra. Same prices as online, but you can drop in and browse too! You should check us out! I think you'll like it ! :D

Great service

published

I purchased a Oztent RV4 from Sean at tentworld Prospect SA after getting the tent home and setting it up in my garage I realised that it was not going to be big enough for my needs .I rang Sean to see if I would be able to return the tent and upgrade to the RV5 , Sean agreed to swap it out with no fuss .more than happy with the tent and customer service .

Great Day Looking for camping gear.

published

Went to a couple of shops but next time won't bother because Tentworld had everything we needed. The staff at the Fyshwick store were friendly and very helpful, the prices were cheaper than anywhere else.

Bob D

Bob DBrisbane

Terrible Customer Service

published

3:30 on a Sunday afternoon, Windsor store. Late I know but, a willing customer I was. Went in to buy a tent and accessories. 3 ppl on staff, didn't see any other customers. We were left alone downstairs browsing. Only saw one customer and staff come down together in that time. Eventually, someone comes down and asks us if we need anything. I replied I would like to be sold some camping equipment and have some questions.I was curtly told I best know what I'm after as in two minutes time the staff don't get paid anymore.I know it was late on a Sunday but it was pretty damn rude. The fact that they ignored us for the time, didn't seem busy, no offer to help and were curt at the end simply makes me want to spend my money somewhere else.

1 comment
Tentworld
Tentworld T.Tentworld
Lachlan P

Lachlan PToowoomba

great service one very happy customer

published

Thank you Tentworld for the friendly knowledgeable staff, who have helped make our family adventures comfortable and fun. My wife loves the ensuite shower tent (ps, so do i) and for the great stock of camping paraphernalia which keeps our old camper trailer ready for adventure ;-)

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Negelected customer

Negelected customerBrisbane

  • 2 reviews
  • 2 likes

Online store is neglectful of customers

published

I purchased an inflatable bed from Tentworld only to have the wrong item sent. Even after sending the item back with tracking via Aus post i still have to wait weeks for them to receive it back and then send me the correct item.
I did not make the mistake and they are doing nothing to fulfil the purchase contract made to them. The only resort i have left is to contact my financial institution to try and get my money back.
Thanks for the heartache Tentworld. I will never use you again and neither will anyone i speak to be recommended to use you. At least Snowys know how to treat a customer.

Nadiia

NadiiaSouth East Queensland, QLD

  • 2 reviews

Everything is great

published

Great communication. Lots of help. Extremely fast delivery. And happy with all my purchases. Lots advices and consultation. Thank you very much team Tentworld

Jack

Jackbrisbane

Replacing cast iron camp oven with spun steel

published

We have used a cast iron oven since 1980 with great success on fire and gas, but needed something lighter as we have gone from fwd and off road van to motorhome.. Expected the spun steel to not be as good as our old cast iron job; but we are amazed to find it actually better in performance, whether frying, stirfry,roasting or casserole.Brilliant on gas, we use a diffuser from ozpig to simmer and roast, with this we can even use glass pyrex on the gas. Wouldn't have believed all this until we tried it, and now we have the bonus of lighter weight, easier cleaning, and don;t have to worry about cracking it. Wish we had made the change years ago. Staff at tentworld in Windsor Brisbane were knowledgeable and helpful.

Guidance for Upcoming Vision Quest Campout

published

The staff at Tentworld in Tweed Heads Sth have been amazing, super-friendly, knowledgeable and ever patient with my concerns. I will be referring any prospective camper there from here on.

Disappointing customer service

published

Great Tent

published

Easy to set up even without practice!!, plenty of room, good having doors at both ends, seems good quality, took advice from an online video and bought a tarp to put down under the tent which worked a treat. We were more than comfortable even though it was extremely cold. Was surprised how quickly we received our tent.

Review collected in partnership with Tentworld

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Brad

Brad

  • 2 reviews
  • 1 like

Tremendous bit of kit

published

Purchased the Potjieking recently (it's a small mobile wood/charcoal burner) that's designed for an African cast iron pot. It was delivered in a speedy fashion and I was cooking on it almost immediately. I can see us taking it away with us when we go camping.

Review collected in partnership with Tentworld

gas heater

published

prompt delivery great service not into long congratulatory comments over products purchased online ifpurchase still working after warranty runs out i will be happy

Review collected in partnership with Tentworld

Exactly what we needed for our future trips

published

I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.

Review collected in partnership with Tentworld

alma ferguson

alma ferguson

  • 2 reviews
  • 1 like

The item was perfect, for what we needed

published

I loved the fast efficient, service and great well made products, that we have received. We will recommend tent world to family and friends.

Review collected in partnership with Tentworld

Errold

ErroldSouth East Queensland, QLD

My Preferred Camping Gear Source

published

I compare prices before buying camping gear and nearly always come back to Tentworld. It has consistently cheaper prices on the gear I'm after and generally carries the brands I want too. I usually drop into the store for hands-on inspection and come away with the chosen article, but for this purchase the local store had none in stock so I ordered online. It was delivered within 3 business days.

Review collected in partnership with Tentworld

Page 4 of 43
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Questions & Answers

Jo Fenner

Jo Fennerasked

Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123

TC123asked

Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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