- Physical store
- Verified customer
Easy to talk to & knowledge seems to be of a current stature
Customer service is satisfactory and online ordering was completed with no problem it seemed to be acted on straight away.
Review collected in partnership with Tentworld
- Online store
- Verified customer
Great warranty service
After 6 months, 2 of the poles were broken but they were great and replaced all the poles for us!
Review collected in partnership with Tentworld
Very happy with product so far
Postage was only 3 working days and inflatable. Mattress is very comfortable. Much better than the eurobed I've replaced and great to sleep on.
Prompt despatch of our order, would have been even better if the freight offer was available to customers in WA. Also would be good to see accessories for the cam-o-bed available. Very happy with the product.
Quick delivery, no mucking around.
I ordered a Coleman 6 person tent from Tentworld recently and it was delivered to my front in three working days which was very impressive. The only downside was that it was left directly outside my front door and could have easily been stolen. I did leave delivery instructions for it to be left around the side gate only a few metres away but this was ignored or not passed on. Had it not been for this I would have given it 5 stars. But overall I was very impressed. I've yet to sleep in the tent so I can't comment on that yet.
Arrived on time without a glitch.
Easy to do business and very good pricing
I am sure I will use the online store again
Well done Tentworld.
Exactly what we ordered, cheaper than we could find anywhere else and delivered to our door in very quick time. Would order from you again.
This dinghy ia the perfect gift fror my nephew
Purchased a dinghy for a christmas present.
Fast delivery, true to description and great price.
Will definitely be shopping online with tentworld in the future.
Good customer service-
I received the wrong tent but in the end it was the right choice, however the tent had a few faults so tentworld gladly accepted the used once tent and returned it for w new one without faults. Their customer service was professional and helpful at all times
Tentworld were the only supplier of my folding table.
Very happy with camp folding table. I wanted same as my friends table, and Tentworld were the only suppliers. Tentworld Online shopping is convenient and their friendly staff they kept me informed of progress in despatching.
Good service, quick to rectify error of colour
I bought a motorbike swag for my son for his birthday. When it arrived it was Khaki not black.
I rang and they immediately arranged to have it picked up the next day. Very apologetic.
When the correct colour swag arrived my son was thrilled with it.
Very happy with the end product and Tentworlds dealing of problem, after arriving damaged.
After assembling the tent on arrival, noticed 4 small holes in the roof of tent. Contacted tentworld about problem, returned tent swiftly at there delivery costs. And a new tent was redelivered in just over a week. Very happy with Nick and the team at Tentworld, for making sure all was good, thankyou for all in this process. Love the tent and takes no time to assemble and dismantle. I definitely recommend this online company, very professional, even when a problem occurs.
I recently visited Tentworld in Browns Plains to get some camping items. The prices were very good, better than all other stores I looked at. I got a pair of sleeping bags that were 40% off as well as airbeds and some other things. The main reason i went there though was to look at tents. There were only a few on display and some were hanging high up so you couldnt actually inspect them anyway.
Tentworld was basically just an open warehouse. The prices was great, but I had wished there was more tents on display.
Not enough tents on display. More smaller tents are needed, not just family size tents.
Questions & Answers
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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