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Tentworld

Tentworld (page 6 of 7)

Online store, Physical store
4.5 from 864 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (12)
  • Return Claim MadeYes (15) · No (7)
  • Shipping
    1.0 (7)
  • Customer Service
    1.0 (7)
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Good

published

Very good service and great help when it came to returning the product that I mistakenly ordered and they sent the new product back to me with in the same week

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Review collected in partnership with Tentworld

Prompt

published

Arrived when stated in good condition. Would shop here again.

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All I need

published

It is what i was looking for. Easy to use. Good space. Not difficult to set up. I'll do it again if needed.

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Review collected in partnership with Tentworld

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Just what we need!

published

In stock, prompt delivery at a competitive price. Will definitely use Tentworld again. They have an excellent range. Very satisfied.

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rl

rlsydney

  • 6 reviews
  • 2 likes

Quick service product as advertised

published

After chasing a particular tent through a major camping/boating/fishing chain found they could not supply and could not give a date for supply. Ordered exact same tent through tentworld, same price, delivered to door 4 business days later.

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Content

published

Yes happy with the product so far. Delivery was prompt. Just have to wait til a few queenslanders to go home so we can get a campsite.

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Perfect

published

Just needed a BBQ cover to fit and it is perfect. Happy with the service and it arrived in a few days,
Thank you.

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Easy to use

published

Web pages easy to use, ordering simple & check out quick. Good range of quality gear and reasonable price. Only concern is the use of a private courier service rather than Australia Post . Can be hard to arrange delivery out of hours.

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Total satisfaction

published

Thanks for your professionalism, the product turns up on time, really appreciate the price range, and already looking forward to order more from your shops!

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Porta Potti Purchase

published

Product delivered promptly and in good condition. Its great to have reliable supplier.
I would definitely use Tentworld Again.
Keep up the good work.

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Waeco 35 litre

published

Tentworld is so efficient. I placed the order and within a short time my Waeco was delivered. (The price was terrific). This is a great Waeco car / home fridge but unfortunately the motor is quite loud.

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Device, service, service!

published

Can highly recommend Tentworld: service was great and it was delivered with genuine care and attention. Have a great range of products at very competitive prices.

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Quick delivery!

published

Happy to have this delivered earlier than quoted.
Looks good.. Perfect size to fit in my tent bag.
All ready for my next camping trip.

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No problems!

published

Website is easy to navigate, and well set out. I placed an order, and had my tent delivered free very quickly. I don't like the pop-up window that appears whenever I even think about navigating away from the page though - very, very irritating.. It even appears after I surrendered my email address for sales emails.. Would have given 5 stars in a second without those pop-ups.

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Easy to talk to & knowledge seems to be of a current stature

published

Customer service is satisfactory and online ordering was completed with no problem it seemed to be acted on straight away.

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Disappointed

published

The product description was not sufficient to determine that I needed to order TWO of this item AND an adapter kit to actually use it. After waiting for it to actually arrive, I found it did not fit even though my grill is the exact same one described for the item AND the picture of it.

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Great warranty service

published

After 6 months, 2 of the poles were broken but they were great and replaced all the poles for us!

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Items not in stock - false listing.

published

I purchased something as simple as a couple of rack straps to replace broken ones before I went away.
Stock shown as available, I paid extra for express post.
I was emailed a week later to tell me item should be available by end of week.
They thought it nice to offer a refund of 1.80 on postage and only bill me regular post fee of $7.
For an item I needed a couple of days ago, why would I opt for slow post to wait another week for it to get sent.
Joke of a service.

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Tent Arrived With Holes In Insect Screen

published

My tent arrived with holes in one of it's screen windows. Brand new out of the package or someone else's return, I'm not sure. It arrived in the mail in an unmarked white box and this was the first time I opened it. I'll not be doing business with them again.

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Craig Pons

Craig PonsCentral Queensland, QLD

  • 4 reviews
  • 3 likes

Very happy with product so far

published

Postage was only 3 working days and inflatable. Mattress is very comfortable. Much better than the eurobed I've replaced and great to sleep on.

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Page 6 of 7
See all Tentworld reviews

Questions & Answers

Jo Fenner

Jo Fennerasked

Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123

TC123asked

Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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Tentworld

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