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Tentworld
4.5 from 866 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (13)
  • Return Claim MadeYes (16) · No (9)
  • Shipping
    1.0 (9)
  • Customer Service
    1.0 (8)
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Lauren

Lauren

  • 2 reviews

Poor product, even worse customer service

published
Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld

Tentworld No Aftersales Service - "It's out of our hands"

published

Purchased Travelmate TDMZ80 from Townsville Aug'20. Fridge stops working in WA in May'21. Call store to arrange repair/replace/refund. Told to take it to a repair centre. Nearest is 1000km, whom pays to get it there? Whom covers my off food? What refrigeration do I use in the meantime?

All Townsville could say: "It's out of our hands"

No responsibility, no accountability, no offer to arrange the repairs/warranty checks with Evakool, their supplier.

I didn't buy the fridge from Evakool, I purchased it from Tentworld. Expect Tentworld to take care of after sales service, but instead their staff and manager could only say: "It's out of our hands".

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld
J and K

J and KSouthern and Hills, SA

Terrible post-sale customer service

published
Customer Service
Incentivised ReviewNo
2 comments
Tentworld
Tentworld T.Tentworld
J and K
J and K
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Delayed x3

published

Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld
Fiona B.

Fiona B.South East Queensland, QLD

Paid for in August 2020, received in January 2021

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Tentworld
Tentworld T.Tentworld
Fiona B.
Fiona B.
Tentworld
Tentworld T.Tentworld

Thank you for that additional information Fiona. Unfortunately, our current web platform does not allow for deposits - but it is a great suggestion and one we'll investigate - as this is exactly what we offer in-store.

billv53

billv53

  • 9 reviews
  • 10 likes

First and last order

published

Ordered an item for the first time from Tentworld and it will be my last assuming I even get this order.
Sent by Toll but no tracking etc. Claim item was picked up by Toll at 12.30pm but Toll shows shipping info entered at 1.46pm does not add up.
They do not seem to be really bothered that my item has not turned up and that Toll claim they never received it for delivery hence the no tracking in their system as it was never scanned. Needed item for a overnight walk and thought I allowed plenty of time for delivery.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld

Do not buy from this store

published

Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.

Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld
Paola

PaolaSouth East Queensland, QLD

Return policies sucks

published

Bought an item online that I didn’t want anymore but you can only get a credit for it. I’ve been waiting to exchange my product for more than 20mins now but they can’t figure out how to do it. Waste of my time and won’t ever buy here anymore

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld
PurpleinOz

PurpleinOz

  • 2 reviews
  • 1 like

Terrible,. Delaying refund. no response to follow up emails

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Tentworld
Tentworld T.Tentworld

Hi PurpleinOz, sorry to hear that your experience with us is not going great. Can you please email feedback@tentworld.com.au so that I can investigate & try assist with this one.

PurpleinOz
PurpleinOz

I have emailed you, This has been escalated to Paypal, who found it was necessary to escalate it themselves and not just leave it as an open dispute.
Please action my refund as soon as possible.

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jojo

jojoRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

no refund on faulty product!

published

I purchased a faulty product for $89.99, I returned it and was offered the same. I no longer trusted that product and was offered something else but at a price of $170. This was out of my range. I asked for a refund and was refused. I was offered a credit. I don't need anything else. Again I asked for a refund so I could purchase the item elsewhere,and was refused. Customer service unacceptable. I am taking this further to the consumer ombudsman.

Product Quality
Customer Service
2 comments
Tentworld
Tentworld T.Tentworld
jojo
jojo

Fine store, terrible shipping

published

Store is fine, but their choice of bargain bin courier service is so bad I’ll never shop here again. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld

Website ordering PayPal and credit cards just don't work

published

Tried a ton of different cards, visa MasterCard and then PayPal, nothing works lost $500 order, site was ok had some decent stuff on it but its completely frustrating when a website isn't setup correctly and error messages don't help at all.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld
Fadi F.

Fadi F.South East Queensland, QLD

Definitely do not purchase anything from the TENTWORLD stores.

published

The Tentworld stores have been in business long enough to know about the Qld Consumer Laws that are in place to help protect the consumer but they blatantly disregard these laws. If you return something within a reasonable time frame because the item was faulty or it didn't do as the product description said it would then you are entitled to a full refund but not according to Tentworld. At best they will give you an in store credit. Watch this space...

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Delivery not within timeframe, customer service quote their rules, unable to listen to what the real issue is

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld

Extrimely bad service.

published

Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money.

Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld
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Questions & Answers

Jo Fenner

Jo Fennerasked

Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123

TC123asked

Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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Tentworld

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