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Tentworld
4.5 from 869 reviews · View Statistics
See the Best Camping Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (27)
  • Return Claim MadeYes (20) · No (22)
  • Shipping
    2.0 (16)
  • Customer Service
    2.8 (17)
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Zac.s
Zac.sFar North Queensland, QLD
  • 4 reviews
  • 2 likes

worst customer service Ive ever received

published

ordered a coleman 6P tent and website claimed item would ship in 3 days, that was at the start of july, its now the 28th of july and its just shipped, i wrote an email to them during this period in which case it took nearly a week for them to reply claiming their "system update" was the reason to blame and that there was nothing the could do for me

Product Quality
Shipping
Tentworld
Tentworld T.Tentworld
Kaye U.
Kaye U.Greater Melbourne (Inner), VIC

No ship!

published
Shipping
Incentivised Review No
Tentworld
Tentworld T.Tentworld
Kaye U.
Kaye U.

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0.0
(1,234)
Avid Camper
Avid CamperPerth, WA

Placed an order online based upon shipping the next business day, 10 Days later has still not been Shipped!

published
Shipping
Incentivised Review No
Return Claim MadeNo
Tentworld
Tentworld T.Tentworld
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Miss
Miss
  • 7 reviews

Staff were rude

published

I found both staff members to be extremely rude. I wont be bringing my business purchases here again. Especially when BCF is just across the road and the staff are much nicer. BCF actually sent me across the road as they were out of stock. Next time I will wait to they get more stock or shop elsewhere.

I suggest they improve the way they treat their customers especially when a competitor is just across the road that offers a much better customer experience.

Customer Service
Incentivised Review No
Tentworld
Tentworld T.Tentworld
Tal
TalMelbourne
  • 9 reviews
  • 2 likes

Reliable Company

published

It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service

Product Quality
Shipping
Tentworld
Tentworld T.Tentworld

Thank you for shopping with us Tal & for your wonderful review it's most appreciated. Happy Camping!

Lauren
Lauren
  • 2 reviews

Poor product, even worse customer service

published
Product Quality
Shipping
Tentworld
Tentworld T.Tentworld

Tentworld No Aftersales Service - "It's out of our hands"

published

Purchased Travelmate TDMZ80 from Townsville Aug'20. Fridge stops working in WA in May'21. Call store to arrange repair/replace/refund. Told to take it to a repair centre. Nearest is 1000km, whom pays to get it there? Whom covers my off food? What refrigeration do I use in the meantime?

All Townsville could say: "It's out of our hands"

No responsibility, no accountability, no offer to arrange the repairs/warranty checks with Evakool, their supplier.

I didn't buy the fridge from Evakool, I purchased it from Tentworld. Expect Tentworld to take care of after sales service, but instead their staff and manager could only say: "It's out of our hands".

Product Quality
Customer Service
Tentworld
Tentworld T.Tentworld
J and K
J and KSouthern and Hills, SA

Terrible post-sale customer service

published
Customer Service
Incentivised Review No
Tentworld
Tentworld T.Tentworld
J and K
J and K

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Juzzy
JuzzySouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Ignore the bad reviews..

published

Tentworld has always provided stellar advice, service and professionalism in my every dealing with them.
The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and a lot of people are quoting legislation they clearly know nothing about....
Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba.
Good prices and service that absolutely blows BCF and the others out of the water.

Product Quality
Shipping
Tentworld
Tentworld T.Tentworld
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Delayed x3

published

Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..

Shipping
Incentivised Review No
Return Claim MadeNo
Tentworld
Tentworld T.Tentworld
Fiona B.
Fiona B.South East Queensland, QLD

Paid for in August 2020, received in January 2021

published
Shipping
Incentivised Review No
Return Claim MadeNo
Tentworld
Tentworld T.Tentworld
Fiona B.
Fiona B.
Tentworld
Tentworld T.Tentworld

Thank you for that additional information Fiona. Unfortunately, our current web platform does not allow for deposits - but it is a great suggestion and one we'll investigate - as this is exactly what we offer in-store.

billv53
billv53
  • 10 reviews
  • 14 likes

First and last order

published

Ordered an item for the first time from Tentworld and it will be my last assuming I even get this order.
Sent by Toll but no tracking etc. Claim item was picked up by Toll at 12.30pm but Toll shows shipping info entered at 1.46pm does not add up.
They do not seem to be really bothered that my item has not turned up and that Toll claim they never received it for delivery hence the no tracking in their system as it was never scanned. Needed item for a overnight walk and thought I allowed plenty of time for delivery.

Shipping
Incentivised Review No
Return Claim MadeNo
Tentworld
Tentworld T.Tentworld

Do not buy from this store

published

Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.

Product Quality
Shipping
Tentworld
Tentworld T.Tentworld
Paola
PaolaSouth East Queensland, QLD

Return policies sucks

published

Bought an item online that I didn’t want anymore but you can only get a credit for it. I’ve been waiting to exchange my product for more than 20mins now but they can’t figure out how to do it. Waste of my time and won’t ever buy here anymore

Incentivised Review No
Return Claim MadeYes
Tentworld
Tentworld T.Tentworld

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Julie S.
Julie S.South East Queensland, QLD

Best little gas stove

published

Perfect 99% The 1% I had to sand Back the pan racks As they were to slippery for the pans or pots to sit still. Haven’t looked back. Love it.

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Product Quality
Customer Service
Tentworld
Tentworld T.Tentworld

Thank you for your review Julie! Those wok cookers are beauties! Happy woking! :D

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Page 1 of 35

Questions & Answers

Jo Fenner
Jo Fennerasked
Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123asked
Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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