Reviewer Photos & Videos
Pathetic customer service and products
After walking into the store looking to buy a cheap tent was talked into a much more expensive so called best quality unit to have to return it 3 times and still have faults and after asking for a store credit or refund as the product if far from the quality promised get put through weeks of dead ends to be told bad luck and be insulted by management to me and my young family. Even head office is a joke and only worried about taking every dollar you can spend and doesn't care a bit about the customer satisfaction or the quality of what they sell. Shop elsewhere!
Great Service always from Tweed Heads Tentworld
The Tweed Heads staff are amazing and very helpful, they are always willing to go the extra mile and know their products. My son needed his gazebo repaired and the staff their sourced the parts for him within 5 working days, as it's close to Christmas and many companies are closing they were still able to deliver the goods. I thoroughly recommend Tentworld Tweed Heads for all your camping and outdoor needs. Thank you
Bought an Oztrail swag off them which was half the price of any of the competitors in Canberra. On top of this it only took 2 days to be delivered even over the Christmas period. Very happy.
I purchased a Oztent RV4 from Sean at tentworld Prospect SA after getting the tent home and setting it up in my garage I realised that it was not going to be big enough for my needs .I rang Sean to see if I would be able to return the tent and upgrade to the RV5 , Sean agreed to swap it out with no fuss .more than happy with the tent and customer service .
Great Day Looking for camping gear.
Went to a couple of shops but next time won't bother because Tentworld had everything we needed. The staff at the Fyshwick store were friendly and very helpful, the prices were cheaper than anywhere else.
Terrible Customer Service
3:30 on a Sunday afternoon, Windsor store. Late I know but, a willing customer I was. Went in to buy a tent and accessories. 3 ppl on staff, didn't see any other customers. We were left alone downstairs browsing. Only saw one customer and staff come down together in that time. Eventually, someone comes down and asks us if we need anything. I replied I would like to be sold some camping equipment and have some questions.I was curtly told I best know what I'm after as in two minutes time the staff don't get paid anymore.I know it was late on a Sunday but it was pretty damn rude. The fact that they ignored us for the time, didn't seem busy, no offer to help and were curt at the end simply makes me want to spend my money somewhere else.
great service one very happy customer
Thank you Tentworld for the friendly knowledgeable staff, who have helped make our family adventures comfortable and fun. My wife loves the ensuite shower tent (ps, so do i) and for the great stock of camping paraphernalia which keeps our old camper trailer ready for adventure ;-)
Online store is neglectful of customers
I purchased an inflatable bed from Tentworld only to have the wrong item sent. Even after sending the item back with tracking via Aus post i still have to wait weeks for them to receive it back and then send me the correct item.
I did not make the mistake and they are doing nothing to fulfil the purchase contract made to them. The only resort i have left is to contact my financial institution to try and get my money back.
Thanks for the heartache Tentworld. I will never use you again and neither will anyone i speak to be recommended to use you. At least Snowys know how to treat a customer.
Everything is great
Great communication. Lots of help. Extremely fast delivery. And happy with all my purchases. Lots advices and consultation. Thank you very much team Tentworld
Replacing cast iron camp oven with spun steel
We have used a cast iron oven since 1980 with great success on fire and gas, but needed something lighter as we have gone from fwd and off road van to motorhome.. Expected the spun steel to not be as good as our old cast iron job; but we are amazed to find it actually better in performance, whether frying, stirfry,roasting or casserole.Brilliant on gas, we use a diffuser from ozpig to simmer and roast, with this we can even use glass pyrex on the gas. Wouldn't have believed all this until we tried it, and now we have the bonus of lighter weight, easier cleaning, and don;t have to worry about cracking it. Wish we had made the change years ago. Staff at tentworld in Windsor Brisbane were knowledgeable and helpful.
Guidance for Upcoming Vision Quest Campout
The staff at Tentworld in Tweed Heads Sth have been amazing, super-friendly, knowledgeable and ever patient with my concerns. I will be referring any prospective camper there from here on.
- Physical store
Disappointing customer service
Purchased a gazebo online and it arrived promptly. Only used the Gazebo once and noticed one of the metal clips was broken and stuck in the frame of the gazebo. No problem, these things happen. However upon contacting tentworld they agreed to look at the gazebo and offered for it to be picked up but this is not possible as we had a market that weekend. We drove it 50 mins to the closest store. The people at the store could not give a straight answer if it would be repaired or replaced. They agreed for a solution before market day. Got a call th...e next day saying they spoke to head office and would repair it but not supply a courier, come on! Said it was not possible. Really disappointed we had to make two lots of two round trips to repair an under warranty near new faulty product. Even willing to meet halfway was not accepted. Very disappointed with the customer service.
- Online store
Easy to set up even without practice!!, plenty of room, good having doors at both ends, seems good quality, took advice from an online video and bought a tarp to put down under the tent which worked a treat. We were more than comfortable even though it was extremely cold. Was surprised how quickly we received our tent.
- Online store
Tremendous bit of kit
Purchased the Potjieking recently (it's a small mobile wood/charcoal burner) that's designed for an African cast iron pot. It was delivered in a speedy fashion and I was cooking on it almost immediately. I can see us taking it away with us when we go camping.
prompt delivery great service not into long congratulatory comments over products purchased online ifpurchase still working after warranty runs out i will be happy
- Online store
Exactly what we needed for our future trips
I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.
- Physical store
The item was perfect, for what we needed
I loved the fast efficient, service and great well made products, that we have received. We will recommend tent world to family and friends.
- Physical store
My Preferred Camping Gear Source
I compare prices before buying camping gear and nearly always come back to Tentworld. It has consistently cheaper prices on the gear I'm after and generally carries the brands I want too. I usually drop into the store for hands-on inspection and come away with the chosen article, but for this purchase the local store had none in stock so I ordered online. It was delivered within 3 business days.
This is what I was after a great gazebo very strong frame , easy to put up, well worth the purchase thank you
- Online store
Great product availability
The only place I found the 44Amp Hours Waeco Raps Coolpower. I found the online ordering but had trouble finalising the order so I rang the 1300 number and got a very helpful girl. Nothing was a trouble to her and my order was soon on the way. I live in country NSW but my order arrived 3 days later. Thank you tentworld for the great service.
- Online store
Great Communication when it comes to online delivery
Ordered online. Dispatch of item happened quite quickly and lots of communication on 1 item that was backordered. No issues and would buy again.
Great fast service kept communicating when item on back order. Items arrived just as stated.very pleased with ordered items .
Great product , great price , great service .
Pleasure to do business with you
Hope we can do business again in the future
Outstanding customer service
I had some issues with a sleeping bag I purchased from tentworld. The bag was a few weeks out of warranty but tentworld went out of their way to contact the company and arrange a replacement despite being out of warranty period. Quick responses and postage. 5 star service
- Online store
Purchase of Led Lenser P7R Rechargeable Torch from tent world
I ordered on eBay, and the torch arrived 2 days later in Melbourne. Amazing service, best price and great comms!
The torch has 3 brightness modes, after seeing the brightest you think the dimmest is a waste of time, but whilst out camping with friends this weekend realised the dim setting was better than their cheap torches. The bright setting is amazing, and i guess the mid setting is what i ended up using mostly. The battery lasted the whole night and is still going strong - although it was not on 100% of the time.
The focus is really qui...
Questions & Answers
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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