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Tentworld

Tentworld (page 2 of 56)

Online store, Physical store
4.5 from 866 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (25)
  • Return Claim MadeYes (19) · No (17)
  • Shipping
    2.3 (12)
  • Customer Service
    3.0 (14)
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Fadi F.
Fadi F.South East Queensland, QLD

Definitely do not purchase anything from the TENTWORLD stores.

published

The Tentworld stores have been in business long enough to know about the Qld Consumer Laws that are in place to help protect the consumer but they blatantly disregard these laws. If you return something within a reasonable time frame because the item was faulty or it didn't do as the product description said it would then you are entitled to a full refund but not according to Tentworld. At best they will give you an in store credit. Watch this space...

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld
Glen
GlenNorth Queensland, QLD

how shop staff should be

published

I purchased a product that I had already been able to try because of friends who already had one, bou I still felt like I'd needed to talk to someone from a store about the product so I phoned the Townsville Tentworld Store and talked to Erin who was fantastic, very helpfull and explained the answers to my Questions thoroughly,next day I was on my way to the store to complete the purchase. All the staff were helpfull, friendly and a pleasure to deal with. Thank you. Glen

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Hi Glen, thank you so much for this great feedback & sorry for the delay. For some reason we're not receiving notifications from ProductReview.com.au at the moment. Kind Regards, Tentworld team.

Other Camping Shops

 
 

0.0
(1,234)

Delivery not within timeframe, customer service quote their rules, unable to listen to what the real issue is

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld
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Extrimely bad service.

published

Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money.

Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld

Courier took ten days to deliver good then damaged it

published

We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. Then tent world expect me to carry the 10kg package to a post office to have it returned to them when the reason I did online shopping was that me and my husband work all day and cant get to the shops. Then they suggested we sit at home all day so their courier can come get it . No words except don't order on line from them its too much drama

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld
Kerri Struth
Kerri StruthWestern District, VIC
  • 2 reviews
  • 6 likes

Never use Tentworld

published

Purchased a Coleman gold series 10 person tent from Tentworld. We are on an 8 week holiday, we previously to buying contacted there store in Ferntree Gully and they recommended this tent for our purpose. The fly ripped at the top of the tent after 4 weeks. Contacted Tentworld and they will not honour warranty as they said the tent is not a permanent structure and should not be used for 4 weeks continuously even though this is the tent they recommended for this purpose. Totally dissatisfied with Tentworld and will never recommend or buy from them again

Incentivised ReviewNo
Return Claim MadeYes
2 comments
Tentworld
Tentworld T.Tentworld
Kerri Struth
Kerri Struth
feraltek
feraltek
  • 4 reviews
  • 2 likes

They Use a Courier that Doesn't Deliver

published

Tentworld uses a courier that doesn't deliver. The Courier just leaves a card even if you're at home waiting, then dumps the goods at a shop about a km away. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. It's been returned to them and I'm still waiting on a refund. They have advised they'll charge me for the delivery that didn't happen. Purchase goods from companies that don't use Courier Please.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
7 comments
Tentworld
Tentworld T.Tentworld
feraltek
feraltek

None of this explanation has delivered the goods. I've taken it up with PayPal because all mesages from Tentworld gave zero satisfaction. I suggest you look on these review pages at the complaints with your chosen courier company.

Tentworld
Tentworld T.Tentworld
Liz
LizRichmond-Tweed, NSW

EVAKOOL fridge

published

Had my EVAKOOL fridge less than 6 months
Have problem with cable
Tent world tweed heads dont want to know about it and made me take to repairer.
Not happy.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed heads nsw
1 comment
Tentworld
Tentworld T.Tentworld
Other Camping Shops

 
 

0.0
(1,234)
tony smith
tony smithGold Coast
  • 3 reviews

Unable to honour warranty

published

Purchased an $1800 tent from these guys and gave them 2 opportunities to fix the issues, in the end they blamed supplier and suppliers blamed them and we ended up with a leaky tent and an explanation that broken zippers and faulty stitching is general wear and tear.
The tent was used maximum of 6 times!
Any reputable business would never leave their clients losing out because if their issues with the supplier.

Product Quality
Customer Service
3 comments
Tentworld
Tentworld T.Tentworld
tony smith
tony smith
Tentworld
Tentworld T.Tentworld
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Sue
SueKimberley, WA
  • 2 reviews
  • 1 like

poor service

published

Purchased an Oztrail Collapsible bin. Bin had faults after first use. Emailed Tentworld. I was told bin must be destroyed and photo's emailed to them and then a refund would be issued. There was no offer to replace the bin. No waiting on refund...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld
wyrmbait
wyrmbaitSouth East Queensland, QLD
  • 38 reviews
  • 26 likes

Burliegh Store

published

I know each store is different, and faulty products can be frustrating to deal with both the customer and the store.
My experience is only with staff in the store, it has been very positive. Each time i was there plenty of staff, always offered help when walking in store. They offered extra help and when i asked for help using an item just purchased more than happy to help with simple request.

I prefer to go here that big branded stores, lots of products and friendly service for the Burleigh store.

Remember people are more inclined to leave a bad review than a good one. But if you have bad experience you should let people know.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld
Happy camper
Happy camperSouth East Queensland, QLD

Great customer service

published

Brought a swag on the weekend from Tentworld Ipswich and when unpacking, one of the spreader poles was slightly dented preventing it from extending properly. Took it back to the Ipswich store next day and they replaced the faulty pole straight away with another one. I was extremely worried I was going to have to wait or receive poor customer service from reading the reviews on here. So was very impressed and appreciative with the Ipswich Tentworld staffs help. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Thanks for always providing a great experience.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Faulty Product & Terrible Customer Service

published

I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld
nickluu73
nickluu73AU
  • 2 reviews
  • 2 likes

Cheating, disgusting and unfriendly customer service

published
Customer Service
Incentivised ReviewNo
1 comment
Tentworld
Tentworld T.Tentworld
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0.0
(1,234)
BeeJ
BeeJ
  • 2 reviews

These guys go way beyond the ordinary!

published

In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

So glad to hear we helped you and your husband get into camping again BeeJ! Thank you very much for your great review it's most appreciated & I know the team will love reading this one. Happy Camping! Kind Regards, Tentworld team.

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Page 2 of 56
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Questions & Answers

Jo Fenner
Jo Fennerasked
Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123asked
Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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