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Tentworld

Tentworld (page 5 of 10)

Online store, Physical store
4.5 from 866 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (13)
  • Return Claim MadeYes (16) · No (7)
  • Shipping
    1.0 (8)
  • Customer Service
    1.0 (7)
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Tentworld don't want to know you if you have a problem with a product they sell

published

Bought an Everdure neo BBQ. hot plate poor design. Didn't work. Food slide into oil trap. Tentworld wouldn't replace it with a plate that would work. Wanted me to do all the running around. Said I could look on eBay or call Everdure direct. Only had the bbq for 3 months, used twice.
They never resolved my problem. The guy said happily to sell you more stuff...But wouldn't fix the problem. Sums Tentworld up happy to take your money but not work to get a happy customer. They must not be looking to get repeat customers.

Sent wrong item crap customer service

published

Ordered 3 weeks before xmas to make sure I had it for use over xmas they sent wrong product refused to send the correct item before they recieved the wrong item back therefore I won't have it by xmas.. Took 5 emails and 1/2 a day trying to call online customer service line before I got to speak to someone then told I could purchase another one & it would be sent now otherwise I have to wait til they feel like sending it out. Not impressed at wont buy from them again.

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Review collected in partnership with Tentworld

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0.0
(1,234)

Too long to process/deliver single item - 23 days

published

When you state ships in 7-14 days, expect delivery in 7-14 days. Taking 14 days to actually get the item into the post is very poor customer service, and post took 9 days to get the item to us (and paid for postage too). It would have been quicker to order it from anywhere else in the world. Would not order anything from you in the future.

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Shane Brown
Shane BrownHerne Hill via Geelong

Promt service and looks a good buy

published

Good people to do business with and live up to their deadlines.Pricing also very competitive.Yet to use product but previous reviews seem positive.All people want is good value for their money so the proof will be in the pudding as the saying goes.

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Review collected in partnership with Tentworld

Appalling experience

published

Appalling experience. Order took 2 weeks to arrive. Stretcher bed (which I'd planned to use on a weekend camping trip) then turned out to be faulty. Customer service guy then tried to fob me off to the product manufacturer for warranty claim. Not sure why I should ever consider buying from tent world again.

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Great Camping Gear Store

published

Very fast and well packaged items from large chairs and tables to small boxes and bags all at a great price. Very unfortunate that even though we bought almost three hundred dollars in gear we still had to pay for postage because we were outside a major city especially when free postage for major cities starts at only $100.

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Terrible post sales customer service

published

Despite having been helpful when choosing a tent, afterwards, when issues arose, I was completely ignored. Definitely a bad experience. Would not recommend

andrew Goodall
andrew Goodall
  • 2 reviews
  • 6 likes

Internet purchase

published

Very happy with service to make it perfect .do not put me on your mailig list.if i need your products in the future i will contact you thanks

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0.0
(1,234)

pleasing grand children so should be interesting

published

waiting till they arrive so it goes back the way it came out ,no further until this happens so no further comment

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Great love my new Gazebo.

published

And thank you to Toll, for a wonderful delivery. I bought a gazebo for my market sales, easy and strong, I love it ..

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Review collected in partnership with Tentworld

rob
rob
  • 2 reviews
  • 1 like

Good service

published

The first engel fridge I ordered had a few manufacturing faults, tent world replaced the item with out any hassle

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Excellent product, very fast delivery.

published

Product was suitable to the job required and was easily attached to the gas cyclinder.Was more than satisfactory so I could use my Buddy heater outside in BBQ area.

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Digger
DiggerMandurah WA

Product is accurate as presented online.

published

Absolutely perfect for our camping needs. We always prefer unpowered campsites.
It will get plenty of use under our patio too!

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Terrible back up service

published

We have spent thousands with this store. We bought more gear last long weekend and had a faulty light set straight out of the box. Not only did we have a faulty item for the whole weekend, but they refused a refund on the item, even after they tested it faulty themselves. Won't shop there again.

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0.0
(1,234)

Great

published

Great communication. Set one up n was pretty basic. Easier once done more than a few times. Great staff. Happy with them

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Page 5 of 10
See all Tentworld reviews

Questions & Answers

Jo Fenner
Jo Fennerasked
Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123asked
Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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Tentworld

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