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Tentworld
4.5 from 866 reviews · View Statistics

Reviews

  • Return Claim MadeYes (0) · No (2)
  • Shipping
    1.0 (1)
  • Customer Service
    1.0 (1)
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Fiona B.
Fiona B.South East Queensland, QLD

Paid for in August 2020, received in January 2021

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Tentworld
Tentworld T.Tentworld
Fiona B.
Fiona B.
Tentworld
Tentworld T.Tentworld

Thank you for that additional information Fiona. Unfortunately, our current web platform does not allow for deposits - but it is a great suggestion and one we'll investigate - as this is exactly what we offer in-store.

Paul
PaulSouth East Queensland, QLD

disgusting & underhanded customer service

published

I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first.

Customer Service
Incentivised ReviewNo
1 comment
Tentworld
Tentworld T.Tentworld
Other Camping Shops

 
 

0.0
(1,234)
Tam T
Tam TBrisbane
  • 2 reviews

Tentworld Online Courier Service Is a Let Down

published
1 comment
Tentworld
Tentworld T.Tentworld
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OZtrail Tourer 9 Side Pole Kit

published

Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks

Lucy
LucyCanberra

Bad returns policy

published
1 comment
Tentworld
Tentworld T.Tentworld

Exactly what we needed for our future trips

published

I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.

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Review collected in partnership with Tentworld

Errold
ErroldSouth East Queensland, QLD

My Preferred Camping Gear Source

published

I compare prices before buying camping gear and nearly always come back to Tentworld. It has consistently cheaper prices on the gear I'm after and generally carries the brands I want too. I usually drop into the store for hands-on inspection and come away with the chosen article, but for this purchase the local store had none in stock so I ordered online. It was delivered within 3 business days.

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Review collected in partnership with Tentworld

Great tent and great service and delivery time

published

Great service and delivery timeframe. Very pleased and surprised it was delivered so quickly. Would like to thank this company

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0.0
(1,234)

Great

published

I was very impressed with the wide selection of items that tentworld stock. I would definitely order off tentworld again.

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Family camping

published

Good service, good products, good after sale services and easy to use website. Very competitive prices and free shipping to anywhere in Australia.
Thank you tentworld

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Review collected in partnership with Tentworld

Great little Heater

published

The only criticism is the delay due to item being out of stock. The price was excellent and worth the wait, overall good service and product. Thank you.

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Review collected in partnership with Tentworld

James B
James B
  • 2 reviews
  • 2 likes

Great fridge

published

Great fridge, well packed.

Only minor criticism, is the 1-2 day delay for it to ship. Took a week to get to Melbourne.

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12v fan for camping should be good

published

Had to wait on back order. Consequently the fan did not arrive until winter!!! Will be using it once summer arrives.

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Tentworld service

published

Good fast efficient service. The person who took the order knew exactly what to do and the goods were dispatched with a minimum of fuss.

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0.0
(1,234)

Service great

published

I ordered clips for our tent poles, as described even better and arrived promptly thanks. Will buy from this company again

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Questions & Answers

Jo Fenner
Jo Fennerasked
Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123asked
Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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Tentworld

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