Paid for in August 2020, received in January 2021
We bought & paid for our 9 piece camp oven set in August 2020, received an email to say that it would be delayed to September 2020. That was OK, we could wait a month but it didn't turn up. Got another email to say that it had been delayed until December but again didn't turn up. Fired back an email & was told we could get a refund or they had the 6 piece set (with much smaller camp oven) ready to go! Then got another email to say that it would now be 12/01/21. 16/01 I sent an email back asking where our product was - again they hadn't received...it and again we could get a refund or they had the smaller set ready to go. IF I wanted the smaller set, I would have ordered it! Finally today our set turns up. I'm yet to open it up but fingers crossed. My suggestion is if you don't have the item, put an "Out of stock - advise when back" & don't take customers money and not be able to deliver promptly
disgusting & underhanded customer service
I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first.
- Online store
Tentworld Online Courier Service Is a Let Down
We visited a Tentworld store for a particular tent with excellent reviews online but they had none in stock. Made a few phone calls to other stores but they also had none in stock.
We decided to purchase online following the excellent reviews and fast delivery service.
I was really happy with the service online and everything was going smoothly including being able to track my order via their third party courier service.
As my order was extremely urgent, I was tracking it every day and then by the third day I called the courier servi...ce company around 2pm only to be advised that it must be on its way and the delivery is still within the ETA but if it's not delivered to call them after close of business. I called them after close of business and the answering machine said they are now closed and to call back between the hours of 8.30am to 5pm. I submitted another enquiry online and I received an email stating that my order will now be investigated.
OZtrail Tourer 9 Side Pole Kit
Brought this so I no longer have a pole in the middle of my canvas tent. Awesome more free space. Easy to put up, works well, happy with purchase, thanks
Bad returns policy
I went in to tentworld just before Easter and bought a rechargeable camp shower head and ensuite tent, in an attempt to make camping slightly less grotty. When I opened the camp shower I was very disappointed to find that the box was missing several parts needed for the shower to operate. Obviously I didn't take the shower, or the ensuite which I bought for the sole purpose of showering, camping. As soon as I got back, I returned to tentworld asking to return the items, and whilst the staff were mostly kind and helpful, they informed me that th...ey could not give me a refund for the shower, only a store credit. Additionally they did not allow me to return the ensuite tent. Now I am stuck with an unopened, unused ensuite tent and a store credit that I have absolutely no interest in using. Whilst tentworld has great products and mostly helpful staff, their poor returns policy really makes it too much of a risk to shop there.
- Online store
Exactly what we needed for our future trips
I wasn't sure that these sleeping bags would be any good because they appeared too cheap, but they've worked out great and have kept us toasty warm even in -3 temps under the tent. The delivery was fast and packaged well.
- Physical store
My Preferred Camping Gear Source
I compare prices before buying camping gear and nearly always come back to Tentworld. It has consistently cheaper prices on the gear I'm after and generally carries the brands I want too. I usually drop into the store for hands-on inspection and come away with the chosen article, but for this purchase the local store had none in stock so I ordered online. It was delivered within 3 business days.
Great tent and great service and delivery time
Great service and delivery timeframe. Very pleased and surprised it was delivered so quickly. Would like to thank this company
I was very impressed with the wide selection of items that tentworld stock. I would definitely order off tentworld again.
Good service, good products, good after sale services and easy to use website. Very competitive prices and free shipping to anywhere in Australia.
Thank you tentworld
- Online store
Great little Heater
The only criticism is the delay due to item being out of stock. The price was excellent and worth the wait, overall good service and product. Thank you.
Great fridge, well packed.
Only minor criticism, is the 1-2 day delay for it to ship. Took a week to get to Melbourne.
- Online store
12v fan for camping should be good
Had to wait on back order. Consequently the fan did not arrive until winter!!! Will be using it once summer arrives.
Good fast efficient service. The person who took the order knew exactly what to do and the goods were dispatched with a minimum of fuss.
I ordered clips for our tent poles, as described even better and arrived promptly thanks. Will buy from this company again
Questions & Answers
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
Get an answer from our members and Tentworld representatives
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