Reviewer Photos & Videos
- Online store
It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service
Ignore the bad reviews..
Tentworld has always provided stellar advice, service and professionalism in my every dealing with them.
The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and a lot of people are quoting legislation they clearly know nothing about....
Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba.
Good prices and service that absolutely blows BCF and the others out of the water.
Paid for in August 2020, received in January 2021
We bought & paid for our 9 piece camp oven set in August 2020, received an email to say that it would be delayed to September 2020. That was OK, we could wait a month but it didn't turn up. Got another email to say that it had been delayed until December but again didn't turn up. Fired back an email & was told we could get a refund or they had the 6 piece set (with much smaller camp oven) ready to go! Then got another email to say that it would now be 12/01/21. 16/01 I sent an email back asking where our product was - again they hadn't received...it and again we could get a refund or they had the smaller set ready to go. IF I wanted the smaller set, I would have ordered it! Finally today our set turns up. I'm yet to open it up but fingers crossed. My suggestion is if you don't have the item, put an "Out of stock - advise when back" & don't take customers money and not be able to deliver promptly
Best little gas stove
Perfect 99% The 1% I had to sand Back the pan racks As they were to slippery for the pans or pots to sit still. Haven’t looked back. Love it.
- Online store
Five Star Customer Service!
I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They also contacted me by phone, which they asked if was ok first. I told them that I was going on holidays, so I wouldn't be able to return the gazebo until I returned from holidays. They said that was fine, and to make contact on ...my return. They arranged a courier to pickup the gazebo from my home, then notified me when it arrived, and asked if I would prefer a refund or replacement? I chose a replacement, and asked if it could arrive at my home in Sydney, in time for us to take it away for the Australia Day long weekend? Tentworld said they would try, but couldn't make any promises. Sure enough, the gazebo arrived 30 minutes prior to us leaving, and we were able to use our replacement gazebo on Australia Day, and all was good. I highly recommend the team at Tentworld, and would purchase from them again.
- Physical store
how shop staff should be
I purchased a product that I had already been able to try because of friends who already had one, bou I still felt like I'd needed to talk to someone from a store about the product so I phoned the Townsville Tentworld Store and talked to Erin who was fantastic, very helpfull and explained the answers to my Questions thoroughly,next day I was on my way to the store to complete the purchase. All the staff were helpfull, friendly and a pleasure to deal with. Thank you. Glen
I know each store is different, and faulty products can be frustrating to deal with both the customer and the store.
My experience is only with staff in the store, it has been very positive. Each time i was there plenty of staff, always offered help when walking in store. They offered extra help and when i asked for help using an item just purchased more than happy to help with simple request.
I prefer to go here that big branded stores, lots of products and friendly service for the Burleigh store.
Remember people are more inclined to leave a bad review than a good one. But if you have bad experience you should let people know.
Great customer service
Brought a swag on the weekend from Tentworld Ipswich and when unpacking, one of the spreader poles was slightly dented preventing it from extending properly. Took it back to the Ipswich store next day and they replaced the faulty pole straight away with another one. I was extremely worried I was going to have to wait or receive poor customer service from reading the reviews on here. So was very impressed and appreciative with the Ipswich Tentworld staffs help. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Thanks for always providing a great experience.
disgusting & underhanded customer service
I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first.
These guys go way beyond the ordinary!
In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed.
purchase oztrail fast frame dusk tent and coleman all terrain queen inflatable matress.
great staff at Townsville. helen was very helpful with info about tent and mattress. will be back again to check out other gear. store set out is great with plenty of room to move.
Great store and helpful staff
The staff are so helpful. I had a lady,Kat(?sp?) and she knew exactly her stuff!!! The store is laid out in a logical manner and not all squeezed into a small space
I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.
Great customer service
Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.
On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!
Thankyou Tentworld, you have a loyal customer
Great product, excellent service
Ordered a Coleman Queen Size Double High with built in pump on 13.03.19, great product, inflated easily, comfortable and stays up with the odd top up required every couple of days which the manufactured states. Fantastic customer service and in particular a big shout out to Helen in Townsville who managed to sort out my purchase over the phone and went out of her way to get it delivered on time so I didn't have to sleep on the floor. I cant speak highly enough about Team Townsville ;-)
Questions & Answers
Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???
Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
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