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Tentworld
4.5 from 866 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (12)
  • Return Claim MadeYes (3) · No (10)
  • Shipping
    5.0 (4)
  • Customer Service
    5.0 (7)
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Tal
TalMelbourne
  • 9 reviews
  • 2 likes

Reliable Company

published

It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service

Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld

Thank you for shopping with us Tal & for your wonderful review it's most appreciated. Happy Camping!

Juzzy
JuzzySouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Ignore the bad reviews..

published

Tentworld has always provided stellar advice, service and professionalism in my every dealing with them.
The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and a lot of people are quoting legislation they clearly know nothing about....
Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba.
Good prices and service that absolutely blows BCF and the others out of the water.

Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld
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Julie S.
Julie S.South East Queensland, QLD

Best little gas stove

published

Perfect 99% The 1% I had to sand Back the pan racks As they were to slippery for the pans or pots to sit still. Haven’t looked back. Love it.

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Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Thank you for your review Julie! Those wok cookers are beauties! Happy woking! :D

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Dianne
DianneSydney, NSW

Five Star Customer Service!

published
Product Quality
Shipping
1 comment
Tentworld
Tentworld T.Tentworld
Glen
GlenNorth Queensland, QLD

how shop staff should be

published

I purchased a product that I had already been able to try because of friends who already had one, bou I still felt like I'd needed to talk to someone from a store about the product so I phoned the Townsville Tentworld Store and talked to Erin who was fantastic, very helpfull and explained the answers to my Questions thoroughly,next day I was on my way to the store to complete the purchase. All the staff were helpfull, friendly and a pleasure to deal with. Thank you. Glen

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Hi Glen, thank you so much for this great feedback & sorry for the delay. For some reason we're not receiving notifications from ProductReview.com.au at the moment. Kind Regards, Tentworld team.

wyrmbait
wyrmbaitSouth East Queensland, QLD
  • 38 reviews
  • 26 likes

Burliegh Store

published

I know each store is different, and faulty products can be frustrating to deal with both the customer and the store.
My experience is only with staff in the store, it has been very positive. Each time i was there plenty of staff, always offered help when walking in store. They offered extra help and when i asked for help using an item just purchased more than happy to help with simple request.

I prefer to go here that big branded stores, lots of products and friendly service for the Burleigh store.

Remember people are more inclined to leave a bad review than a good one. But if you have bad experience you should let people know.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld
Happy camper
Happy camperSouth East Queensland, QLD

Great customer service

published

Brought a swag on the weekend from Tentworld Ipswich and when unpacking, one of the spreader poles was slightly dented preventing it from extending properly. Took it back to the Ipswich store next day and they replaced the faulty pole straight away with another one. I was extremely worried I was going to have to wait or receive poor customer service from reading the reviews on here. So was very impressed and appreciative with the Ipswich Tentworld staffs help. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Thanks for always providing a great experience.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld
BeeJ
BeeJ
  • 2 reviews

These guys go way beyond the ordinary!

published

In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

So glad to hear we helped you and your husband get into camping again BeeJ! Thank you very much for your great review it's most appreciated & I know the team will love reading this one. Happy Camping! Kind Regards, Tentworld team.

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rob peatey
rob peateyNorth Queensland, QLD

purchase oztrail fast frame dusk tent and coleman all terrain queen inflatable matress.

published

great staff at Townsville. helen was very helpful with info about tent and mattress. will be back again to check out other gear. store set out is great with plenty of room to move.

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Thanks for your great review Rob! I'll be passing on for Helen to enjoy reading too. Thank you & looking forward to seeing you again soon. Kind Regards, Tentworld team.

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Queenie
QueenieNorth Queensland, QLD

Great store and helpful staff

published

The staff are so helpful. I had a lady,Kat(?sp?) and she knew exactly her stuff!!! The store is laid out in a logical manner and not all squeezed into a small space

Product Quality
Customer Service
1 comment
Tentworld
Tentworld T.Tentworld

Thank you Queenie! Enjoy your new camping gear!

Marty
MartyHunter Region, NSW
  • 2 reviews
  • 2 likes

Excellent

published

I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.

Product Quality
Shipping
3 comments
Tentworld
Tentworld T.Tentworld

Thank you for the great review Marty ! I hope you are able to go camping soon & put your new tent to good use! Kind Regards Tentworld team.

Marty
Marty
Tentworld
Tentworld T.Tentworld

Great to hear Marty! Thanks for the trip report! Setting up in the dark is always a challenge, glad you got it all done with ease! Happy Camping ~ Tentworld team.

Drew G
Drew GGreater Melbourne (Metropolitan), VIC

Great customer service

published

Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.

On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!

Thankyou Tentworld, you have a loyal customer

cheers
Drew

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Tentworld
Tentworld T.Tentworld

Great product, excellent service

published

Ordered a Coleman Queen Size Double High with built in pump on 13.03.19, great product, inflated easily, comfortable and stays up with the odd top up required every couple of days which the manufactured states. Fantastic customer service and in particular a big shout out to Helen in Townsville who managed to sort out my purchase over the phone and went out of her way to get it delivered on time so I didn't have to sleep on the floor. I cant speak highly enough about Team Townsville ;-)

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Tentworld
Tentworld T.Tentworld

Glad to hear you're loving your new Coleman bed Dave! Thank you very much for your review it's most appreciated. Kind Regards, Tentworld team.

Steve
SteveSydney Surrounds, NSW
  • 6 reviews
  • 3 likes

Issues with suppliers but Tentworld go the extra mile to resolve

published
Product Quality
Incentivised ReviewNo
1 comment
Tentworld
Tentworld T.Tentworld
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Great service

published

Today 2/01/2019 I bought a Yamaha Generator and I found the staff at Tent world Townsville very helpfull and were reasonably priced

1 comment
Tentworld
Tentworld T.Tentworld

Thank you for the great review Joe, and for your support it's very much appreciated. Enjoy your new Yamaha generator! Kind Regards, Tentworld team.

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Questions & Answers

Jo Fenner
Jo Fennerasked
Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

1 answer
Tentworld
Tentworld T.Tentworld

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123asked
Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

3 answers
Tentworld
Tentworld T.Tentworld

Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.

TC123
TC123

It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable

TC123
TC123

Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?

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