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Terry White Chemists

Terry White Chemists (page 2 of 7)

1.6 from 153 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (39)
  • Return Claim MadeYes (2) · No (47)
  • Customer Service
    1.9 (47)
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Mia
Mia
  • 5 reviews
  • 4 likes

Consistent bad service and attitude

published

Ever since Chem-Mart became Terry White, no matter which store I have been to the service has been
bad. Attitudes of people haven't changed during this pandemic, they have only become worse. Customers are treated as if a sub human species. I always avoid terry white as much as I can. If I need something from there because the usual chemist (always welcoming, polite, friendly and chatty) is closed, I'll ask some to go for me if they are going that way.

Product Quality
3/5
Customer Service
1/5
Nina
NinaVictoria
  • 22 reviews
  • 7 likes

Professional and polite pharmacists

published

I found their pharmacists suprisely friendly, helpful, polite, caring and willing to help. They are good listeners and will give you as much informations needed. I found them pleasent, polite and honest. When they promised they will call you, they will. Prescriptions can be delivered to your home.

Product Quality
5/5
Customer Service
5/5

Other Chemists

 
 

0.0
(1,234)
bronnchan
bronnchanSydney, NSW
  • 11 reviews
  • 17 likes

Booking a simple flu vaccine an terrible website is like pulling teeth

published

Not only are flu vaccines not available at half the locations, trying to book one on their website is a nightmare. Expect to spend about 30 mins searching for a suitable booking time out of the extremely limited options, on a website that moves at glacial speeds. Get your flu vax somewhere else!

Product Quality
1/5
Customer Service
1/5

RIP off flu shot - wont pay off in long term

published

Received flu shot at TWC - up $5.00 from last year - can clearly see their concern for the health and welfare of the community - but gee why not rip off our customers for a short term profit! The question they have to ask themselves - will we retain our customer loyalty - take a punt - you wont retain me.

Product Quality
4/5
Customer Service
1/5
Chemists

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Donald M.
Donald M.New South Wales
  • 2 reviews

Easy and did it in time. (Flu Shot)

published

Re the $20 charge for the flu shot: what’s your life worth Grumpy? You can wait for the government but even then some medicos are now charging pensioners for visits (eg Providence).

Product Quality
5/5
Customer Service
5/5
Melissa
MelissaNorth Western Region, NSW
  • 87 reviews
  • 51 likes

Still waiting

published
Product Quality
3/5
Customer Service
2/5
Honest reviewer
Honest reviewerMky Qld
  • 42 reviews
  • 16 likes

covid ready pharmacy

published

I never used to go to them I used an opposition company, but since the covid problems in my town they are the only pharmacy that has had what I desperately needed, I am very impressed with them

Product Quality
5/5
Customer Service
5/5
annegoldy
annegoldyPerth, Western Australia
  • 2 reviews
  • 4 likes

Misleading price gouging

published

My husband I went for our Flu shot today we are both over 65 . We were then told after the injection that it would be $19.95 each. We were somewhat surprised as we were under the impression that it was free for the over 65 .
I have since looked up the cost ,yes it is 19.95 at Terry White. However at no time were we told this until after the injection .
Going to the doctor is not an easy option at this moment in time due to COVID 19 . With so many people struggling financially it seems that Terry White is price gouging the older more vulnerable generation at this time of extreme uncertainty .
Terry White you should at least tell your customers prices beforehand so they can shop around as there are other cheaper chemists ,

Incentivised Review No
Return Claim MadeNo
Store LocationKarrinyup

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0.0
(1,234)
david w.
david w.Perth, WA
  • 2 reviews

Maddington W.A. Terrible service

published

I was shouted at and my actions were mimicked back to me by the young assistant. absolutely shocking behavior from an supposed assistant. I asked for my scripts back that were kept behind the counter. I will
have my scripts filled and spend my money where i am treated like a customer and not like a three year old.

Customer Service
1/5
Incentivised Review No
Chemists

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Brad
BradSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Profiteering Dogs

published

Face masks to protect yourself and hand sensitisers went up to bloody ridiculous prices 500 percent on most. I will never walk in to one of you shops ever. I hope the people remember this after it's over. Crap.

Product Quality
1/5
Customer Service
1/5

excellent chemists

published

excellent service, and place equal importance on people who are employed as well as centrelink recipients. Good to go to a chemist that doesn't favor centrelink recipients.A refreshing change from a chemist who has respect for those who work.

Product Quality
5/5
Customer Service
5/5

Other Chemists

 
 

0.0
(1,234)
Ian
Ian
  • 2 reviews
  • 1 like

Terry White Pharmacy, Upwe

published

Today I picked up a script for 14 Zolpildem (Stilnox) tablets and was charged $27.99. I thought they had mistakenly charged me for 28 tabs so I queried it. But no, they said it was correct. I wasn't sure so I stupidly paid it. I went home and found my old packet from Chemist Warehouse dated just 5 ago and sure enough, the price on it was $8.98 !! Over three times the price !!

Customer Service
3/5
Incentivised Review No
Chemists

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Sandra5
Sandra5South East Queensland, QLD
  • 51 reviews
  • 15 likes

Poor Customer Service

published
Product Quality
1/5
Customer Service
1/5
Ronaldo
RonaldoPerth, WA
  • 12 reviews
  • 16 likes

Hopeless Customer Service

published

Terry White Rockingham. Early on a Sunday morning and terrible customer service, even though very few customer. Could not care less attitude. Pathetic!
Will travel further to Chemist Warehouse next time.

Customer Service
1/5
Incentivised Review No
Gopala Govindan
Gopala GovindanGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Over priced

published

At Terrywhite chemmart prices are double. Ridiculous and ripping off customers. Very bad. Those who have no choice paying too much. I just bought antibiotics capsules from chemist warehouse for $9.26 and last time I bought the same medicine from TERRYWHITE CHEMMART for $18.95. I can't believe this. How badly Terrywhite chemmart ripping off people in health product. Consumers affairs should step in.

Incentivised Review No

Bad service

published

Schofields Terry White.
Pharmacist was very rude staff were not much better.
I understand if your having a bad day but seriously! , don't work in customer service. Won't be shopping here again!

Customer Service
1/5
Incentivised Review No
Jenna
JennaSydney, NSW

Plenty of other chemists around...so don't bother with this one...

published

Consistently bad customer service. Every time I have been in the store they are talking amongst themselves and ignore waiting customers. I won't bother going back if I feel like I'm always interrupting someone's coffee break...Jordan Springs chemist has their act together so try there instead...

Product Quality
3/5
Customer Service
1/5
Addict061
Addict061Southern and Hills, SA
  • 3 reviews
  • 2 likes

Ridiculously Over Priced

published

Sometimes you just have to take a stand against blatant rip offs. After comparing prices (after my purchase ) I was horrified to discover I payed nearly DOUBLE what I should have- even after asking for price matching to Chemist Warehouse. PLEASE check pricing and Make sure they price match. This chain takes advantage of those who can't go elsewhere and are in desperate need of medication. SHAME ON YOU TERRY WHITE for audacious profiteering in a health care industry.
Please think twice where you spend your money.

Customer Service
1/5
Incentivised Review No

Terry White Schofields : Pathetic Service with arrogant manager

published

Went to the Terry White Schofields branch today, had to pick a parcel from parcel point as they are one of the participating store. The lady at the counter, apparently the store manager there , a very arrogant and discriminating lady kept chatting with another customer, completely ignoring me.I kept waiting patiently and when the lady who was chatting with her left it was my turn, she just rudely asked me to get out of the line and wait as she would serve the customer next to me. Appalling service very rude and arrogant staff will never go there again.

Product Quality
1/5
Customer Service
1/5
Mantoux
MantouxSouth East Queensland, QLD

should be outlawed

published

This chain of pharmacies sells out-of-date baby food and children's medicine, they have suddenly taken it off the shelf.
Please check the expiry date of anything you buy here.
This is another business which puts profits above all else.

Incentivised Review No
Return Claim MadeNo
Store LocationSamford
lauren
lauren
  • 2 reviews
  • 3 likes

Check your meds I was given the wrong stuff

published

I had to order the stuff I needed for a colonoscopy op. for 7am on Monday
I had to start taking the meds on the day before., a Sunday. When I opened the box they had given me the wrong stuff. I called and they said they’d ring me back. In the end I had to ring around 6 other chemists to try to find the stuff and finally did. Everywhere else needed to order it and being a Sunday made it a no.
Never been to a chemist and got the wrong meds before. Will not be going back to this one.

Product Quality
1/5
Customer Service
1/5
Alison Horscroft
Alison HorscroftSydney, NSW
  • 4 reviews
  • 1 like

1st time visit

published

not impressed at all, the lad behind the counter was playing on his phone, then I was charged for using eftpos!!!
Won't ever go there again. They did have what I needed though.

Product Quality
4/5
Customer Service
1/5
AnyaQu
AnyaQuSydney, NSW

Over priced!

published

Bought a Novasone cream 0.1% from them, been charged for$20.55 them found out it’s only $7.90 at chemist warehouse. Called them 20mins after I bought it they refused to refund it even the whole cream is still completely sealed it their plastic prescription bag. Will never buy from them ever again!

Product Quality
3/5
Customer Service
3/5
Norkai
NorkaiAU
  • 2 reviews
  • 1 like

RUDE AND BAD CUSTOMER SERVICE

published
Product Quality
1/5
Customer Service
1/5
Shah
ShahGreater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

UGLIEST encounter for my wife

published
Product Quality
1/5
Customer Service
1/5
Page 2 of 7

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