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Terry White Chemists

Terry White Chemists

1.6 from 152 reviews · View Statistics
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Reviews

  • Product Quality
    4.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
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brielle
briellePerth, WA
  • 15 reviews
  • 10 likes

mostly good except for one staff member

published

mostly i find them good but their is one passive aggressive rude lady there i always seem to get her when i call just had to calm myself down after i finished the call with her

Product Quality
4/5
Customer Service
1/5

Needs adjustment

published

Over the counter and need to point out customer service needs adjusting, please tell staff not to slam the medication and rush customer out of store by asking is that all, I'm reluctant to return - young lady who served was nit interested in serving me - very rude

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0.0
(1,234)
Luke
Luke
  • 2 reviews
  • 9 likes

Night staff not professional

published

Lately going down hill. Staff is more interested in interrogation than customer service. so sad to see this but thAnks for the 6years of your service

Terry White Chemist Winston Hills

published

[Name removed] the Pharmasist is a nightmare to deal with. She is hard to deal with and seems to take enjoyment making it difficult getting scripts filled. She does not have good customer service skills and makes you feel worse each time you have to get important scripts filled.

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Sada
SadaGreater Melbourne (Metropolitan), VIC
  • 738 reviews
  • 117 likes

OK

published

Questions & Answers

Cecilia
Ceciliaasked

how do I cancel my old card and add a new rewards card to join with qantas points

2 answers
Melissa
Melissa

Only the staff can do that for you in their database, after all they are the issuer of the card and they are the ones that keep your card details in the system for when you make your purchases, sounds like your Terry white is just as bad as mine, I am still waiting 3 months later for my bonus 400 points which I they seem to not want to give me.

Honest reviewer
Honest reviewer

You have helped me I didn't know they had a rewards card.... so thanks for asking that question

Norm.m
Norm.masked

Do you sell cod oil

No answers
michelle
michelleasked

hi just wondering who do I report a chemist in local area about having to wait for medication and learly closing times when people need medicines I had to travel to another town 3 hours away to get it very poor customer service ladies standing around not wanting to serve people pharmist was so rude please this chemist needs help

2 answers
johnboon
johnboon

If the chemist is not respecting your medical needs you may be able to complain to the Pharmacy Board of Australia (in writing), but if the chemist and his assistants are just rude and it is poor customer service then you should firstly complain directly to the chemist, and if you do not get satisfaction then you could go to the WA Department for WA Consumer Protection or as a last resort the ACCC.

michelle
michelle

thank u for your reply, I will look into this matter further,. still carnt understand why the chemist closes so early on weekends when people are wanting medications. I and a few other people have had to travel 3 hours to the next town which is open from 9am to 8pm 7 days. the staff are so friendly, and the store has so much better and cheaper stock. carnt understand how the same terry white chemist can be so different in prices,next time I will travel to that town for better service thank u,

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