TOO EXPENSIVE AT WINMALEE
Had my prescription made up this week and cost $14.95. Last time it was made up back in April it cost $9. This is over 60% increase in a couple of months. If you take a lot of medication like we do it really is worth driving to Chemist Warehouse in Penrith as this is just a blatant rip-off
Wait for over 30mins for a script put in the day before
Went in to pick up a script (ordered by dr the day before). Took them 20mins to find the script in their email. I had to call my dr to confirm script was emailed not faxed etc.
Terrible Todd at Terry White Ipswich
I’ve been a regular customer at Terry White Ipswich for the last couple of years. When I first started going there I was told that there will always be someone there to open at 7:30am and I developed a routine of going at that time. I receive a medication that must be dispensed at a pharmacy and once you form a pattern of having it at the same time every day you wake up like clockwork every morning at 7am in anticipation. Everything had been going relatively well while I was being served by head pharmacist Rob, although he is quite a stubborn a...nd opinionated man that I clashed with more than once. Then one day I turned up at 7:30 as usual and had to wait nearly an hour before the chemist opened. I wasn’t alone either - there were about half a dozen other customers grumbling outside waiting in the rain. I thought, ok he’s late today so he must have been unduly held up so I won’t further stress him out by asking him about it. This was the other pharmacist, Todd (who is Rob’s son). Basically, Rob is cutting down his hours as he is retiring soon and Todd is taking up the slack (but not really). Over the next few weeks, whenever Todd opened up he would get there anytime between 8am and 8:30am. After having to wait a few more times I politely questioned him about it and wow, it seems I really hit a nerve! He was immediately defensive and blamed his tardiness on his small children. Apparently he never intended to have kids but now finds himself in just that position. I understand life can be stressful but it’s extremely unprofessional to allow your personal problems to impact your work, especially when other people are relying on you. Whenever Todd had served me up until then, he never said hello and always had a long face, which is pretty rude in itself but when I questioned him about the opening hours he started pacing back and forth and throwing out insults, culminating in canceling my script on the spot and telling me to not come back! I would recommend avoiding Terry White Ipswich if at all possible.
The Best Chemist in Bathurst, NSW
I have high medication needs due to a rare medical condition. The pharmacists at Terry White Bathurst are aware of my conditions, know how it is treated and provide me with exceptional support and advice, The staff always make me feel welcome and their caring approach is phenomenal. I have a disability which limits my ability to walk and access is so easy as I can park at the front door. I recommend them highly!
covid _19 vaccine booster
On 10/01/2022 i receive the covid _19 vaccine booster by the pharmacist Adam and i was so happy how he served me and how he explain what the said may i get after i take it he did a professional job and now i feel great thank you so much Terry White Chemmart Brookside
Need Lessons in Management of a business
This was the fifth covid vaccine appointment I've made since 2021. They sent a reminder one hour ahead of the time to ensure we were on time, only to be told on arrival there was no time estimate possible. Upon querying this and advising of time restraints, the store manager, in a loud abrupt voice, amongst other comments and accusations, threw my husband out, cancelling his appointment made weeks ago. More interested in her pending golf game, this was the only practice encountered unable to schedule their appointments or willing to adhere to their own timeframes. Rude and opinionated, unwilling to accept errors, attitude of "we are doing you a favour".
Terrywhite Melbourne Street Adelaide.
excellent COVID19 vaccination service! Very friendly and helpful staff! Would highly recommend the store to other. Thanks for the help.
they accused me of stealing, took my stuff of me and made me stay for 5hrs
they accused me of stealing
stole my belongings
held me there for ages
we’re very disrespectful
made me uncomfortable
and took and photo of me with out my permission
Price difference online and instore
This store doesn't even deserve 1 star. They sell higher price than in their website. Website shows lower price but in store it have a higher price and they don't have any explanation for it. Owner is grumpy and rude. Avoid TerryWhite at any cost. You will Thank me later.
- Physical store
Very trash service, I bought a box of masks in their store, but my family told me that they had already bought several boxes of masks and didn't need to buy any more. I didn't even leave the door, I bought it four minutes ago, I didn't open the package, and I was about to return it. They said they could not return it, but the Chinese employee said I could return it for you today. Then she had trouble with her computer and told me to wait (I don't know if that's an excuse!). In the end, there was no return! The service attitude of Vietnamese sta...ff is very bad! She said let's come back on Tuesday, I said Tuesday is not available, I asked her on Tuesday can you guarantee 100% return? She said no! I don't understand why I was only 4 minutes before I bought the mask and decided to return it without opening the package and can't return it on the premise of invoice. And this mask is really expensive! A box of masks 40 bucks! Other stores only a box of masks 9.9 bucks！Very trash service! And everything in the store is very expensive! I won't coming again！
Poor customer service
Mawson Lakes TerryWhite pharmacy. They have no process for letting you know your script is ready, you just wait and wait till they’ve served everyone and notice you! Up to 30 mins! Plus I asked for the pharmacists help I waited 15 minutes and they’d told him I was there but he kept serving anyone who came in and ignored me. It’s quicker to travel to Pooraka pharmacy than to get a prescription dispensed or help there. This review is over several visits. I’ve told them- no change. Shocking service.,
Worse customer service I have ever experienced
Needed to pick up a script for my mother.
It was a public holiday, but just a local one where most stores just have reduced hours though, so I decided to make sure they'd be open.
Was told over the phone that they'd be open, just to make sure to give her name when picking up.
Checked the website, which also said they'd be opened.
Finally, checked the shopping centre website for the temporary changes to the opening times, which also confirmed they'd be opened.
I made extra sure to check that it was the correct store, as there are two TW in that centre.
Went in, waited for them to open.
Half an hour after the supposed time, tried to call them. No answer.
Went to the other TW to see if there was any chance of her script being in their system....
It is your fault when they lose your script!
Terry White at Currimundi lost my script. They will not take any ownership of it and instead have accused me of taking the script home when I expressly asked the person when I filled the first script if they could make sure it was included on the app so I can re-order. The owner Dean and his manager Lisa refused to take any ownership whatsoever, the owner hung up the phone rather than try to do anything to fix the situation. Disgusting customer service and they tell you you shouldn't be annoyed with them. Never will I cross their doorstep again.
Love these guys
My husband and I both use Terry White at Mawson Lakes (Mawson Central) and we love both the shop and the staff. Whilst its only a small shop we never have a problem getting what we need and if they don't have it in stock they will track it down for you within a day or two.
The staff are just wonderful, always helpful, polite and chatty, offering great recommendations if asked, particularly the pharmacists who are diligent in the advice they provide.
We have never had a bad experience.
lovely customer service for the most part just two are a little bit rude
terry white chemist clifford gardens very good customer service just 2 staff a little bit rude and cold unfortunately id give 5 stars if this wasn't the case
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