The Athlete's Foot

Went to athletes foot because I have flat feet but do a lot of exercise. I expected them to find a shoe which would be right for me because they advertise themselves as “the best” . Shoes I bought are too big and uncomfortable and cost me $260. Very very disappointed. Will never return to this store and would not recommend them to anyone.

Fitted with wrong size shoes for work. Unfortunately kept the shoes for a month before starting to wear and now the are putting pressure on my toes and my feet hurt. Checked with store but they can’t offer a change of size because I am out of the date range. Terrible experience as I used to love these shoes for work. Wish I had not followed the guide of specialist fitters and gone with my own instinct. Not a happy customer

I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.

Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

My wife and I have recently had a very frustrating time with The Athletes Foot. We purchased some sneakers online, apparently we ordered the 'long toe' version of a size that has always fitted so it was then too big. OK, no problem, we'll return them. Took them to the store in Eastland and were told we couldn't return them through the store (even though the website says that you can). OK, no problem, we'll send them back. We've now been told that they can't accept our return because we taped the box closed. Seriously! We now have a problem.... ...

I placed an order on January 12 & received it on January 15. I was unable to fit the shoes and immediately contacted customer service to request an exchange. I was told they are unable to exchange them or take them back at a store. Therefore, I was required to return the shoes and to pay for another pair. They stated that once received, I would the first pair, I would receive a refund. The catch was that they deduct $8.00 from the amount I paid for restocking. I had already paid $7.44 for shipping. Well I returned the shoes the same day via UPS...