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The Athlete's Foot
- 6 reviews
- 4 likes
The very best customer service
Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.
- Verified
Awful Experience!
I placed an order on January 12 & received it on January 15. I was unable to fit the shoes and immediately contacted customer service to request an exchange. I was told they are unable to exchange them or take them back at a store. Therefore, I was required to return the shoes and to pay for another pair. They stated that once received, I would the first pair, I would receive a refund. The catch was that they deduct $8.00 from the amount I paid for restocking. I had already paid $7.44 for shipping. Well I returned the shoes the same day via UPS...
Read more and received a confirmation indicating they were received them. To date, they are indicating that they did not receive the shoes back despite me providing the tracking number which indicated they were signed for. I have called customer service numerous times and either on hold for an extended period of time or they still claim they dont see that they were received. I have currently been placed on hold for more than 10 minutes and upon callback, I have been holding for 11 minutes. Please do not take yourself through this hassle. This has been very frustrating and something I will NEVER do again!Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.
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