The Athlete's Foot

Fitted with wrong size shoes for work. Unfortunately kept the shoes for a month before starting to wear and now the are putting pressure on my toes and my feet hurt. Checked with store but they can’t offer a change of size because I am out of the date range. Terrible experience as I used to love these shoes for work. Wish I had not followed the guide of specialist fitters and gone with my own instinct. Not a happy customer

Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

I placed an order on January 12 & received it on January 15. I was unable to fit the shoes and immediately contacted customer service to request an exchange. I was told they are unable to exchange them or take them back at a store. Therefore, I was required to return the shoes and to pay for another pair. They stated that once received, I would the first pair, I would receive a refund. The catch was that they deduct $8.00 from the amount I paid for restocking. I had already paid $7.44 for shipping. Well I returned the shoes the same day via UPS...