The Athlete's Foot

I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.

Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.

I placed an order on January 12 & received it on January 15. I was unable to fit the shoes and immediately contacted customer service to request an exchange. I was told they are unable to exchange them or take them back at a store. Therefore, I was required to return the shoes and to pay for another pair. They stated that once received, I would the first pair, I would receive a refund. The catch was that they deduct $8.00 from the amount I paid for restocking. I had already paid $7.44 for shipping. Well I returned the shoes the same day via UPS...