Reviewer Photos & Videos
VERY BAD!!!!!!!Selling me stinky shoes and blaming the supplier!!!!!!
I went through the process off fitting shoes with a lady instore and she assisted me with a few pairs. I eventually ended up with a pair of NB shoes which was the perfect fit. When she opened the box I immediately said I smell a dead cat.........she and her colleague laughed and said it is a chemical the supplier sprays on and it will go away in a while. The smell was and is horrendous!!!!!!!!!!!!!! I took the shoes off outside the shop and slipped on my old pair. I thought I'd put them in my laundry until the smell goes away........IT HAS NEVE...R LEFT MY HOUSE!!!!!!!!!!!!!!!!!!!!!!!! So, I phoned the store up today reminding the gentleman whom also laughed at the smell and he told me that the smell will not go away because it is a factory treatment..........what a HUGE DISAPPOINTMENT!!!!!!!!!!!!! I've spent $189 on shoes I don't want to wear and they seem not to worry at all!!! I would like to exchange for the same shoe, JUST NOT A SMELLY PAIR. I need help........hope they so care as they say??
Paid nearly $400 for a pair of Hoku runners just to be told no returns if theyre uncomfortable, when I questioned this policy I was told I was being rude!
The shoes are a talky great thanks but I will be getting the next pair elsewhere for being made to feel like crap by your store employee at Greenhills Shopping centre East Maitland ..
Great Service and Quick Delivery
Purchased some shoes from Athletes Foot a few weeks ago and noted that they are currently doing an EOFY sale, so had a look on their website to see if the same shoe (which I am loving) is on sale. Unfortunately they weren't, so chatted with someone online to see if there was something similar in the same brand that was on sale. Very quickly, they were able to locate me a similar style, same brand with better support than the shoe that I had!
I placed my order online, and the next day, they arrived!
I love the style of shoe, and they are a comfo...
Wonderful customer service provided by Hamish at Warriewood store.
I Always get what I need. Being aged I always get great advice and service with patience for elderly. My last two visits the staff were very professional and caring. The manager in CHATSWOOD was very confident and knowledgeable, Hamish in Warriewood went the extra mile for me also with good caring skills.
Best shoes and service ever: Gel Kayano 28 Asics
I went to the Elizabeth store on 22/04/22 to find some shoes that wouldn't cause two of my toenails to discolour. I was served by Aiden T who had to detach himself from his female sales companion who seemed more intent on talking to him than letting him deal with a customer (me). Aiden was very professional and assessed my feet using their technology and explained the results to me. He made some suggestions to me and I tried on two different brands. The Asics were the best fit for me so I purchased them for $269.99. I have exercised in them twice daily since purchasing them and have never been happier with a shoe purchasing experience or the product I purchased.
Best service ever!!!!
The best service ever from Chase, busy time of the day, Chase was on his own helping customers in the best way anybody could do, no stress and polite, professional young man.
After a shocking service at Rebel sport this experience was the best. If any body needs shoes go to Athlete foot foot Carrousel ask for Chase.
on line customer service
I purchased 3 pairs of sandals on line. They arrived very quickly. Only one pair suited me. This pair unfortunately arrived with a very noticeable dark discolouration on one strap. I returned them to a retail store who gladly returned the two unwanted pairs but were unable to help with a partial refund on the faulty pair. I could return them as no replacement stock was available. As I was happy with the pair of sandals but not happy to pay full price I embarked on an attempt to communicate with customer service. After being on the phone for 16 ...minutes on two separate days an automated message advised me to use email or live chat. Tried these lines of communication but kept receiving a generic reply by email re returns and never addressing my question. My conclusion is there are no customer service people at all but a computer responsding to trigger words in the emails. The telephone number they provide is a sham. Customer service is only a token service. From now on I will shop in store only. Very dissapointing!!!!!!!
Worst shoes ever bought
Went to athletes foot because I have flat feet but do a lot of exercise. I expected them to find a shoe which would be right for me because they advertise themselves as “the best” . Shoes I bought are too big and uncomfortable and cost me $260. Very very disappointed. Will never return to this store and would not recommend them to anyone.
Hoka One One terrible
The shoes were recommended by staff at the Rouse Hill store. They were super soft and made every other shoe feel very firm and hard soled in comparison. Shoes like Asics/Brooks that I would normally purchase felt primitive and hard when tried on in comparison in the store. After wearing them for several different occasions over several days I have realised they are absolutely dangerous and terrible to walk in. They cause you to bounce around and lose footing on any kind of surface. They feel like trudging through soft beach sand and use up all your energy just to walk in the damn things. Dont buy this rubbish.
Last review I said the sales staff were dreadful, at Camberwell athletes foot. Today it couldn’t have been more different, we had a young man called Lachlan, he was knowledgeable, honest, helpful and we left with a great pair of runners. Thanks Lachlan, you’ve restored my faith in Athletes foot!
I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!
Customer Service non existent
I purchased two pairs of oncloud running shoes. Easy enough, good price, good stock etc, perfectly fine re delivery, except when my addressed package arrived what was inside were two pairs of children's shoes and a docket in another persons name. Tried calling a few times that day 1/9 and got cut off after 15 mins waiting time each time. Sent an email and got a bounceback offering 'helpful' suggestions. Tried to call the next day, same issue, though I did reach a human who said they were the wrong department and couldn't redirect my call. The h...old music is designed to make you hang up immediately, it wouldn't be out of place in a captive hostage situation. So I texted the owner of the children's shoes, because all of her info was on the docket - address, phone, email etc. She had also been trying to get in touch. Nothing. On the 3/9 we decided between us we would mail each others shoes to each other and then try and get TAF to reimburse our postage. Both of us received our shoes the next day, QLD to NSW. It is now the 10/9 and after tweeting, emailing, phoning, instagram and facebook messaging, both publicly and in DM all I have had is a generic reply on insta that due to Covid, deliveries and refunds are delayed. Neither of which are in my actual complaint. The live chat function on the website is useless, it just spits out 'suggestions' and then asks if they were helpful. A few days after my delivery we got a 'feedback' email from TAF. They got some feedback alright, but no reply. I tried emailing one more time yesterday, but got an undelivered message as their mail box is full... full of complaints I would imagine. What on earth is going on? I can only imagine the irritation if the shoes I did buy hadn't fit, or I did need a refund. At the moment I am out of pocket some $25 odd for postage, but a small price to pay for some poor mother to get her kids school shoes. I get it, its a pandemic, but everything is online, to not even reply, or respond to any of those queries across all platforms beggars belief. Hopeless. Never again.
Good pensioner service!
Went along to the Athletes Foot here in Hobart TAS to buy a pair of sneakers. I am in my seventies and need a correct fitting pair of sneakers as I go in Parkruns. I use to buy sneakers at Kmart but this time I wanted properly fitted sneakers so thought I would go along to the Athletes Foot to use their equipment to get a correct fitting. The shop is very nicely set out and being elderly was a little intimidated as it looked like it is geared for a much younger clientele.
A young lady by the name of Hannah served me and was very professional...and spent time explaining various sneakers. Hannah asked me to use their MyFit 3D system so that she could make sure I received a correct fitting. After trying several pairs I made a selection and bought a pair of Brooks Ghost 14 sneakers. An unexpected bonus was a pensioner discount. Thank you Hannah for your patience and professional service.
Completely unsatisfied with service I got.
Came on here to voice my complaint but when I saw how many unhappy customers I realized it was a of time.
Fabulous customer service
Hi, just wanted to give a bug shout out to Raj from North lakes store.. he was extremely friendly, very knowledgeable and nothing was too much trouble.. incredibly helpful..and all done with a smile.. great work and good to see.. many thanks Andrea Willsher
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
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