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The Athlete's Foot

The Athlete's Foot

2.4 from 194 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.3
24 reviews
5
(14)
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Customer service

published

Good customer service is hard to find these days, especially with more and more stores moving toward self service but Sophie from the Garden City WA store has guaranteed a repeat customer from her quality service this weekend. Thank you for caring about the customers and our needs, Sophie, you made our shopping experience an excellent one.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Store LocationBooragoon WA
Sizing True to size
Product Appearance As advertised
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Rach
RachHunter Region, NSW
  • 2 reviews

Non returns

published

Paid nearly $400 for a pair of Hoku runners just to be told no returns if theyre uncomfortable, when I questioned this policy I was told I was being rude!
The shoes are a talky great thanks but I will be getting the next pair elsewhere for being made to feel like crap by your store employee at Greenhills Shopping centre East Maitland ..

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGreen Hills
Sizing True to size
Product Appearance As advertised
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Matt
MattGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • Verified

Great Service and Quick Delivery

published
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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline (Packed by Chadstone)
Sizing True to size
Product Appearance As advertised
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Tammy P.
Tammy P.
  • 2 reviews

Wonderful customer service provided by Hamish at Warriewood store.

published

I Always get what I need. Being aged I always get great advice and service with patience for elderly. My last two visits the staff were very professional and caring. The manager in CHATSWOOD was very confident and knowledgeable, Hamish in Warriewood went the extra mile for me also with good caring skills.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarriewood/Chatswood
Sizing True to size
Product Appearance As advertised
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Aman S.
Aman S.
  • 8 reviews

Best service ever!!!!

published

The best service ever from Chase, busy time of the day, Chase was on his own helping customers in the best way anybody could do, no stress and polite, professional young man.
After a shocking service at Rebel sport this experience was the best. If any body needs shoes go to Athlete foot foot Carrousel ask for Chase.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationAthlete foot Carousel
Sizing True to size
Product Appearance As advertised
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Benjamin S
Benjamin SSydney, NSW
  • 5 reviews
  • 2 likes

Hoka One One terrible

published

The shoes were recommended by staff at the Rouse Hill store. They were super soft and made every other shoe feel very firm and hard soled in comparison. Shoes like Asics/Brooks that I would normally purchase felt primitive and hard when tried on in comparison in the store. After wearing them for several different occasions over several days I have realised they are absolutely dangerous and terrible to walk in. They cause you to bounce around and lose footing on any kind of surface. They feel like trudging through soft beach sand and use up all your energy just to walk in the damn things. Dont buy this rubbish.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
Sizing True to size
Product Appearance As advertised
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Lisa. F
Lisa. FGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Terrible customer service

published

Trying to get a faulty assessment done, which I was told would be 2 days, 3 weeks later I'm still waiting. Now no one is replying to emails, they are not answering phone calls and no one is replying to Facebook messenger. This is unacceptable especially during lockdown in Victoria... not happy I'll be taking this further!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Ewa
EwaSydney, NSW
  • 9 reviews

All good!

published

I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Kate Dority
Kate Dority
  • 2 reviews
  • Verified

Shocking service, unacceptable….still no refund after almost 3 weeks return!

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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APJ
APJSydney, NSW
  • Verified

Customer Service non existent

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Sizing True to size
Product Appearance As advertised
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Andrea Willsher
Andrea WillsherSouth East Queensland, QLD

Fabulous customer service

published

Hi, just wanted to give a bug shout out to Raj from North lakes store.. he was extremely friendly, very knowledgeable and nothing was too much trouble.. incredibly helpful..and all done with a smile.. great work and good to see.. many thanks Andrea Willsher

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth lakes
Sizing True to size
Product Appearance As advertised
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Ms Spinster
Ms SpinsterSydney, NSW
  • 7 reviews
  • 2 likes

Parramatta store - excellent advice and service

published
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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing True to size
Product Appearance As advertised
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Katie D.
Katie D.Greater Melbourne (Outer), VIC

Feeling valued.

published

I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationEpping and Belconnen Canberra
Sizing Very large
Product Appearance As advertised
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Liz
LizGippsland, VIC

Unhappy, dissatisfied long time customer

published

I have been a loyal customer for 10 years
I loved my Saucony shoes and this was my 8th pair.
A couple of weeks ago I purchased a faulty pair online and has been assessed by two stores one being my local Traralgon store and they will not give a refund saying they are not faulty. My left toe falls into a hollow when I walk but the right does not ? so how are they not faulty, I will never give my money to this company again. I am stuck with a $180 pair of useless shoes, so if you decide to spend your money in this store do make sure you try on your shoes and walk around in them instore don't trust them thinking its the same shoe you are re purchasing.
Very dissatisfied customer

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Luke D.
Luke D.
  • 2 reviews
  • Verified

Great service

published

Thank you to Lucy at Burnside store SA. Great knowledgeable service with a smile. I had to return a faulty shoe through no fault of hers or mine the transaction was simple and smooth I'm a very happy customer and it will return.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBurnside SA
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
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