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Athletes Foot does not honor their return policy
Return policy is a sham and I am lodging a complaint with Fair Trading.
Bought a pair of Hoka trail shoes. Too small so returned unworn and in the original undamaged box. They refused the return saying the shoes were not in a saleable condition. They were new, unworn and in the original packaging so this is a mystery. Seems like this is a common event with The Athletes Foot.
I would not recommend shopping at Athletes Foot as they are dishonest and do not honor the returns policy.
Still no refund after over 2 weeks
Returned my shoes as they were too small over 2 weeks ago and still have not received my refund and cannot get a hold of anyone. Also, I tried to write a negative product review as they were poor quality and apparently it did not meet the review criteria so couldn’t be published.
one debacle after another
The young man who served me originally was lovely however, I had trouble with my shoes. I believed the 30 day money back guarantee was real. NO My 2nd toe is longer than my big toe, that they measure from. I found my biggest foot 2nd toe was hitting an end and damaging the nail. Ssssooo here begins the debacle. I rang within the 30 days, silly me, it was the end of the holidays and 'they were busy', well that was the excuse the customer complaint person gave me when I complained they hung up on me 4 times in a row after leaving the phone ring f...or awhile they picked it up and hung it up. The customer complains person seemed to think this explained their actions????? So, I sent another complaint and requested that they note I had tried to contact within the 30 day limit as I had problems with the shoes. It's too draining to detail all of my terrible adventures suffice to say it was terrible..............so to today when I went to another store to try and sort out my problem.........once again the experience was not good and to go into too much detail is too draining. Suffice to say my problem was not fixed. I was told I had worn my shoes so no return (how does one find any issues within the 30 days without wearing them???) and when I asked to speak with the managers' manager I was told many times there was no one he was the top. After explaining that everyone has a more senior person he finally said well yes but it's no use ringing him because he will agree with me...........there you go. One last try I have placed another complaint. Not dealing with this company again. I question the validity of their 'foot analysis' or rather my interpretation is it is a gimmick.
I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.
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The very best customer service
Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.
Sole shocker - Nike Pegasus 35
Not worth the money. as a long time Pegasus buyer the 35's were a disappointment. Narrow fit and sole not up to general wear expectation wearing through completely to the foam in 4 months.
Athletes foot not sympathetic to my request for replacement.
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
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