1 photo
The Athlete's Foot

The Athlete's Foot

2.4 from 194 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by The Athlete's Foot

Reviews

2.7
6 reviews
5
(2)
4
(0)
3
(1)
2
(0)
1
(3)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
patrick v.
patrick v.Sydney, NSW

Athletes Foot does not honor their return policy

published

Return policy is a sham and I am lodging a complaint with Fair Trading.
Bought a pair of Hoka trail shoes. Too small so returned unworn and in the original undamaged box. They refused the return saying the shoes were not in a saleable condition. They were new, unworn and in the original packaging so this is a mystery. Seems like this is a common event with The Athletes Foot.
I would not recommend shopping at Athletes Foot as they are dishonest and do not honor the returns policy.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Still no refund after over 2 weeks

published

Returned my shoes as they were too small over 2 weeks ago and still have not received my refund and cannot get a hold of anyone. Also, I tried to write a negative product review as they were poor quality and apparently it did not meet the review criteria so couldn’t be published.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
annoyed
annoyedBRISBANE
  • 3 reviews
  • 2 likes

one debacle after another

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationNorth Lakes and Chermside
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Katie D.
Katie D.Greater Melbourne (Outer), VIC

Feeling valued.

published

I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationEpping and Belconnen Canberra
Sizing Very large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how The Athlete's Foot compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Maureen O'Donohue
Maureen O'DonohueSydney, NSW
  • 6 reviews
  • 4 likes

The very best customer service

published

Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSt Ives, Sydney, NSW
Sizing Slightly large
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Hemsley
HemsleySouth East Queensland, QLD
  • 11 reviews
  • 4 likes

Sole shocker - Nike Pegasus 35

published

Not worth the money. as a long time Pegasus buyer the 35's were a disappointment. Narrow fit and sole not up to general wear expectation wearing through completely to the foam in 4 months.
Athletes foot not sympathetic to my request for replacement.

  • Thumbnail
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
See all The Athlete's Foot questions

Get an answer from our members and The Athlete's Foot representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.