Return Policy problem
My wife and I have recently had a very frustrating time with The Athletes Foot. We purchased some sneakers online, apparently we ordered the 'long toe' version of a size that has always fitted so it was then too big. OK, no problem, we'll return them. Took them to the store in Eastland and were told we couldn't return them through the store (even though the website says that you can). OK, no problem, we'll send them back. We've now been told that they can't accept our return because we taped the box closed. Seriously! We now have a problem.... ...We've been told that it clearly states in their return policy that we can't tape a box closed. It actually says 'SHOES in original condition in the original box' nothing about the 'condition' of the box. We taped it closed so that the shoes remained in 'original condition'. We won't be paying the extra it costs to use this store anymore because the service doesn't justify it anymore.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeYes
- Store LocationPurchased online and tried to return to Ringwood
- Sizing Very large
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
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