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Worst customer service
Bought a pair of Mizuno shoes for basketball. The sales person said they were good for basketball. Exactly after 2 months I took them back to the store because they were too slippery on court. The manager said they are not basketball shoes and I shouldn't have bought them. $230 and I had to buy new shoes. So irresponsible.
on line customer service
I purchased 3 pairs of sandals on line. They arrived very quickly. Only one pair suited me. This pair unfortunately arrived with a very noticeable dark discolouration on one strap. I returned them to a retail store who gladly returned the two unwanted pairs but were unable to help with a partial refund on the faulty pair. I could return them as no replacement stock was available. As I was happy with the pair of sandals but not happy to pay full price I embarked on an attempt to communicate with customer service. After being on the phone for 16 ...minutes on two separate days an automated message advised me to use email or live chat. Tried these lines of communication but kept receiving a generic reply by email re returns and never addressing my question. My conclusion is there are no customer service people at all but a computer responsding to trigger words in the emails. The telephone number they provide is a sham. Customer service is only a token service. From now on I will shop in store only. Very dissapointing!!!!!!!
Very unhappy with service
I went to Erina Fair store yesterday to purchase a pair of Leather shoes suitable for my nursing work. I clearly stated that I had come to them because my last pair were not worn out but the previous shop which was not their store had ordered shoes in for me and they turned out to be vegan leather which is not comfortable. I explained and it was obvious that I wear lower limb compression garments that my feet swell and the shoe must be leather. As you can see from the photos the shoes I was sold were NOT LEATHER when I was shown these shoes I c...ommented are you sure they are leather shoes as they look like some type of vinyl sprayed over the top. The blonde haired your lady said yes it is a very fine leather which they stretch over the top. I said oh they are comfortable but very cheap for leather, I’ll take them. On arriving home see the photos yes I immediately returned them. I won’t have expected to get SCAMMED by a local shop. Irma
Exchange Policy needs to review
Very poor service, need to make a better judgment on Customer service. I require 2 pairs of shoes one pair of a jogger and one for work, which was recommended by my Podiatry because of my sore heel. The model of one was to change from a 880 to a 857 cross trainer everything is brand new as I have to leave it for my Podiatry to fit the inner sole because it been with my Podiatry, it passes it 30 days return policy. And the second pair the Poditray request a higher heel so I went back to change but it time They recond that I had a second fitting and they will not change for the right one to suit me. Just lost another customer plus others
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Return policy is a sham - I encourage those in similar situations to report to ACCC.
Went into my local AF store to buy a new set of footy boots - as i was returning back to sport after an ACL reconstruction. The store had no boots in my size whatsoever so encouraged me to purchase online as they claimed they had a good returns policy if they didn't fit properly. Went online purchased some boots, tried them on - one pair was far too narrow and without any heal support (even though the specs were the same as the pair i ended up sticking with). Sent them back as per the returns policy- as they didnt comfortably fit and werent fit...for purpose - i need good heal support to help stabilise my knee. AF deny the return due to the box having some tape on it - when i taped it shut. After complaints and calls, and advice from Consumer Affairs - I have just made a complaint with the ACCC, and encourage others with similar stories to do the same. Businesses shouldnt be able to deny a return on goods because of a box defect - esp if they aren't fit for purpose. Hopefully with enough complaints something can be done about their dodgy returns policy that isn't inline with consumer law.
Very bad customer service by the store manager in parramatta store don’t even deserve one star
I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again
Non existent after sales service
Bought a pair of running shoes and mesh ripped in a short amount of time. Returned to store where I purchased them and was told photos needed to be taken as to be sent to asic to warrant them. This took over a month!!
Finally got another pair and guess what..same problem. Been waiting nearly 2 weeks for reply. Not good enough. I want my money back. Will never shop there again!
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
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