1 photo
The Athlete's Foot

The Athlete's Foot

2.4 from 194 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by The Athlete's Foot

Reviews

1.2
9 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(7)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
DAAK
DAAKGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Worst customer service

published

Bought a pair of Mizuno shoes for basketball. The sales person said they were good for basketball. Exactly after 2 months I took them back to the store because they were too slippery on court. The manager said they are not basketball shoes and I shouldn't have bought them. $230 and I had to buy new shoes. So irresponsible.

  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationFountain gate
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Brigita B.
Brigita B.Southwest, VIC
  • 2 reviews

on line customer service

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarket Square Geelong
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Irma
IrmaSydney Surrounds, NSW
  • Verified

Very unhappy with service

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationErina
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Stan
StanPerth, WA
  • 2 reviews
  • 2 likes

Exchange Policy needs to review

published

Very poor service, need to make a better judgment on Customer service. I require 2 pairs of shoes one pair of a jogger and one for work, which was recommended by my Podiatry because of my sore heel. The model of one was to change from a 880 to a 857 cross trainer everything is brand new as I have to leave it for my Podiatry to fit the inner sole because it been with my Podiatry, it passes it 30 days return policy. And the second pair the Poditray request a higher heel so I went back to change but it time They recond that I had a second fitting and they will not change for the right one to suit me. Just lost another customer plus others

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationBooragoon
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Footwear Shops & Brands

Find out how The Athlete's Foot compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Art Vandalay
Art VandalayCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 3 likes

Return policy is a sham - I encourage those in similar situations to report to ACCC.

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationAthlete's Foot Online
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Mark
Mark
  • 3 reviews
  • 3 likes

Very bad customer service by the store manager in parramatta store don’t even deserve one star

published

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing Slightly large
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Vujos
VujosMetropolitan Adelaide, SA

Non existent after sales service

published

Bought a pair of running shoes and mesh ripped in a short amount of time. Returned to store where I purchased them and was told photos needed to be taken as to be sent to asic to warrant them. This took over a month!!
Finally got another pair and guess what..same problem. Been waiting nearly 2 weeks for reply. Not good enough. I want my money back. Will never shop there again!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWest lakes
Sizing True to size
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
See all The Athlete's Foot questions

Get an answer from our members and The Athlete's Foot representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.