Reviewer Photos & Videos
Good customer service is hard to find these days, especially with more and more stores moving toward self service but Sophie from the Garden City WA store has guaranteed a repeat customer from her quality service this weekend. Thank you for caring about the customers and our needs, Sophie, you made our shopping experience an excellent one.
Great Service and Quick Delivery
Purchased some shoes from Athletes Foot a few weeks ago and noted that they are currently doing an EOFY sale, so had a look on their website to see if the same shoe (which I am loving) is on sale. Unfortunately they weren't, so chatted with someone online to see if there was something similar in the same brand that was on sale. Very quickly, they were able to locate me a similar style, same brand with better support than the shoe that I had!
I placed my order online, and the next day, they arrived!
I love the style of shoe, and they are a comfo...
Wonderful customer service provided by Hamish at Warriewood store.
I Always get what I need. Being aged I always get great advice and service with patience for elderly. My last two visits the staff were very professional and caring. The manager in CHATSWOOD was very confident and knowledgeable, Hamish in Warriewood went the extra mile for me also with good caring skills.
Best service ever!!!!
The best service ever from Chase, busy time of the day, Chase was on his own helping customers in the best way anybody could do, no stress and polite, professional young man.
After a shocking service at Rebel sport this experience was the best. If any body needs shoes go to Athlete foot foot Carrousel ask for Chase.
I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!
Fabulous customer service
Hi, just wanted to give a bug shout out to Raj from North lakes store.. he was extremely friendly, very knowledgeable and nothing was too much trouble.. incredibly helpful..and all done with a smile.. great work and good to see.. many thanks Andrea Willsher
Parramatta store - excellent advice and service
I walk between 15km to 20km a day for work and was experiencing a lot of pain in my feet. The friendly sales person listened when I explained I needed the shoes for work. She then took me through the fitting process where they analyze your requirements. I was then given 4 different types of shoes to try and I ended up selecting Brooks Adrenaline 21 for $240 and I also purchased the inner-soles for $30 (I need the extra cushioning as I am older). I used AfterPay which I love. It is now 3 weeks later and my feet are noticeably better. Previously,...when I would wake of a morning I would walk around the house as if I was hobbled. Now the bone pain has diminished. Great shoes and the fitting process was definitely spot on. I found the service provided polite and friendly and would definitely recommend the store and Brooks as a shoe.
Thank you to Lucy at Burnside store SA. Great knowledgeable service with a smile. I had to return a faulty shoe through no fault of hers or mine the transaction was simple and smooth I'm a very happy customer and it will return.
Simply put, they find the right fit for you. Very friendly in store. When ordering online the orders are processed and shipped in a day. Very surprised how quick orders are delivered. Very very happy with the transactions I've had with them. There returns are pretty generous too. You have 30 days to return. Gives you a bit of time to work out how the shoe is for you.
I ordered shoes yesterday morning and they just arrived and it’s still morning. Less than 24 hours!! I spoke on the phone to a sales person in local Athletes Foot Store. Based on previous purchases and my feedback to him, he suggested the best shoes for me. I ordered them on line and Bingo! They fit! Great job Athletes Foot!!
Camberwell Store Melbourne
Having been a long time customer of The Athlete's Foot with no issues and having received generally good service at most of the stores I have shopped at, it was reassuring to know that the first time I had an issue and put their fit guarantee to the test, they exceeded my expectations. I bought a pair of netball shoes for my daughter in January and after a month of her complaining of soreness, took them back for a refit at the end of the month. Was told at the time that everything appeared ok and it could have been the way my daughter was not ...unlacing her shoes after each use that may be contributing to the issue (fair call) or a case of them needed to be worn in a bit more. After a few more weeks things still did not improve. I called the Camberwell store to explain the situation. Technically I was out of the one month period and they could have rightly fobbed me off, but Lachlan listened to what I had to say and suggested we come in and show him what the problem was. Griffen who looked after us when we came in to the store was also great. Neither of them made us feel like we were at fault and genuinely tried to help us out. The refit again showed that the shoe was the right length and width, so again they were probably in their right to leave it that. Instead they let her try on a few other pairs to see how they felt in comparison and in the end exchanged the 'faulty' pair for one that my daughter felt more comfortable in. It is service like this that will no doubt make me a repeat customer of the Camberwell store. It's a bit further out for me than Chadstone but it's worth it. Thanks again guys.
Loving these runners!
Bought some hard to find Adidas UltraBoost runners on Sunday afternoon, online.. they were delivered to me by Tuesday morning.. very comfy, gorgeous colour! Very happy with product and service!
The very best customer service
Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
Get an answer from our members and The Athlete's Foot representatives
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