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The Athlete's Foot

The Athlete's Foot

2.4 from 175 reviews · View Statistics
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Reviews

1.7
9 reviews
5
(1)
4
(0)
3
(1)
2
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(7)
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patrick v.
patrick v.Sydney, NSW

Athletes Foot does not honor their return policy

published

Return policy is a sham and I am lodging a complaint with Fair Trading.
Bought a pair of Hoka trail shoes. Too small so returned unworn and in the original undamaged box. They refused the return saying the shoes were not in a saleable condition. They were new, unworn and in the original packaging so this is a mystery. Seems like this is a common event with The Athletes Foot.
I would not recommend shopping at Athletes Foot as they are dishonest and do not honor the returns policy.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing Slightly small
Product Appearance As advertised
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mapalano79
mapalano79South East Queensland, QLD

Saucony Omni not authentic

published

My Omni 19 have arrived, but I don't believe they are authentic. I have had Saucony Omni for the past 9 years and this pair don't support my feet like all the previous pairs I have owned. I purchased these shoes from this site because the shoes pictured where the same as the Saucony website, but my shoes are not the same, there are slight modifications to the design of the shoe, which also makes me believe these are not authentic. Not happy with my purchase at all, and wont be purchasing my Saucony Omni's from this web site again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
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  • Verified

Still no refund after over 2 weeks

published

Returned my shoes as they were too small over 2 weeks ago and still have not received my refund and cannot get a hold of anyone. Also, I tried to write a negative product review as they were poor quality and apparently it did not meet the review criteria so couldn’t be published.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly small
Product Appearance As advertised
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annoyed
annoyedBRISBANE
  • 2 reviews
  • 2 likes

one debacle after another

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationNorth Lakes and Chermside
Sizing Slightly small
Product Appearance As advertised
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Stu
StuQueensland
  • 15 reviews
  • 18 likes

Sold a lemon twice.

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationLogan Hyperdome
Sizing Slightly small
Product Appearance Not as advertised
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Disappointed
Disappointed
  • 2 reviews
  • Verified

So disappointed in both product and service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Store LocationOnline Victoria
Sizing Slightly small
Product Appearance Not as advertised
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Maureen O'Donohue
Maureen O'DonohueSydney, NSW
  • 5 reviews
  • 4 likes

The very best customer service

published

Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSt Ives, Sydney, NSW
Sizing Slightly large
Product Appearance As advertised
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Mark
Mark
  • 3 reviews
  • 3 likes

Very bad customer service by the store manager in parramatta store don’t even deserve one star

published

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing Slightly large
Product Appearance Not as advertised
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Hemsley
HemsleySouth East Queensland, QLD
  • 11 reviews
  • 4 likes

Sole shocker - Nike Pegasus 35

published

Not worth the money. as a long time Pegasus buyer the 35's were a disappointment. Narrow fit and sole not up to general wear expectation wearing through completely to the foam in 4 months.
Athletes foot not sympathetic to my request for replacement.

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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
Julie
Julieasked

If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.

No answers
Kiesha
Kieshaasked

I brought a pair of shoes at the store, that were on sale. Once i tried them both on at home i realized one fit better than the other. Bc they were on sale i could obly exchange and ended up getting a pair and paying the difference but these dont fit well either.. Is it possible to take the new ones back for a full refund?

1 answer
Jessie Louise T.
Jessie Louise T.

The reason for your problem is because one foot maybe bigger than the other, your bigger foot should have a finger nail room between your longest toe & the shoe . otherwise you will have sore feet by the end of an activity.

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