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The Athlete's Foot

The Athlete's Foot

2.4 from 188 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Tammy P.
Tammy P.
  • 2 reviews

Wonderful customer service provided by Hamish at Warriewood store.

published

I Always get what I need. Being aged I always get great advice and service with patience for elderly. My last two visits the staff were very professional and caring. The manager in CHATSWOOD was very confident and knowledgeable, Hamish in Warriewood went the extra mile for me also with good caring skills.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarriewood/Chatswood
Sizing True to size
Product Appearance As advertised
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Tezmo
TezmoMetropolitan Adelaide, SA
  • 2 reviews

Best shoes and service ever: Gel Kayano 28 Asics

published

I went to the Elizabeth store on 22/04/22 to find some shoes that wouldn't cause two of my toenails to discolour. I was served by Aiden T who had to detach himself from his female sales companion who seemed more intent on talking to him than letting him deal with a customer (me). Aiden was very professional and assessed my feet using their technology and explained the results to me. He made some suggestions to me and I tried on two different brands. The Asics were the best fit for me so I purchased them for $269.99. I have exercised in them twice daily since purchasing them and have never been happier with a shoe purchasing experience or the product I purchased.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationElizabeth SA
Sizing True to size
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Aman S.
Aman S.
  • 8 reviews

Best service ever!!!!

published

The best service ever from Chase, busy time of the day, Chase was on his own helping customers in the best way anybody could do, no stress and polite, professional young man.
After a shocking service at Rebel sport this experience was the best. If any body needs shoes go to Athlete foot foot Carrousel ask for Chase.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationAthlete foot Carousel
Sizing True to size
Product Appearance As advertised
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  • Verified

Horrible experience and the worst customer service I’ve ever experienced.

published

I purchased shoes for my daughter which were too small. They didn’t have any shoes in her size and told me they have an exchange only policy. The four styles they had my daughter would settle on were not available in her size because they didn’t have them in stock. Their inventory was depleted. They told me that I should exchange them for clothes. When I asked for the managers email or contact info the manager told me he couldn’t give it to me. I lost $90 and now have a pair of shoes which are of no use to me or my daughter. This is in Chicago Ridge Mall.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationChicago Ridge Mall
Sizing Slightly small
Product Appearance Not as advertised
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Brigita B.
Brigita B.Southwest, VIC
  • 2 reviews

on line customer service

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarket Square Geelong
Sizing True to size
Product Appearance Not as advertised
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Benjamin S
Benjamin SSydney, NSW
  • 5 reviews
  • 2 likes

Hoka One One terrible

published

The shoes were recommended by staff at the Rouse Hill store. They were super soft and made every other shoe feel very firm and hard soled in comparison. Shoes like Asics/Brooks that I would normally purchase felt primitive and hard when tried on in comparison in the store. After wearing them for several different occasions over several days I have realised they are absolutely dangerous and terrible to walk in. They cause you to bounce around and lose footing on any kind of surface. They feel like trudging through soft beach sand and use up all your energy just to walk in the damn things. Dont buy this rubbish.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
Sizing True to size
Product Appearance As advertised
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Sue
SueGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 9 likes

Good service

published

Last review I said the sales staff were dreadful, at Camberwell athletes foot. Today it couldn’t have been more different, we had a young man called Lachlan, he was knowledgeable, honest, helpful and we left with a great pair of runners. Thanks Lachlan, you’ve restored my faith in Athletes foot!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCamberwell
Sizing True to size
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patrick v.
patrick v.Sydney, NSW

Athletes Foot does not honor their return policy

published

Return policy is a sham and I am lodging a complaint with Fair Trading.
Bought a pair of Hoka trail shoes. Too small so returned unworn and in the original undamaged box. They refused the return saying the shoes were not in a saleable condition. They were new, unworn and in the original packaging so this is a mystery. Seems like this is a common event with The Athletes Foot.
I would not recommend shopping at Athletes Foot as they are dishonest and do not honor the returns policy.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing Slightly small
Product Appearance As advertised
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Lisa. F
Lisa. FGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Terrible customer service

published

Trying to get a faulty assessment done, which I was told would be 2 days, 3 weeks later I'm still waiting. Now no one is replying to emails, they are not answering phone calls and no one is replying to Facebook messenger. This is unacceptable especially during lockdown in Victoria... not happy I'll be taking this further!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Ewa
EwaSydney, NSW
  • 9 reviews

All good!

published

I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Kate Dority
Kate Dority
  • 2 reviews
  • Verified

Shocking service, unacceptable….still no refund after almost 3 weeks return!

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
APJ
APJSydney, NSW
  • Verified

Customer Service non existent

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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mapalano79
mapalano79South East Queensland, QLD

Saucony Omni not authentic

published

My Omni 19 have arrived, but I don't believe they are authentic. I have had Saucony Omni for the past 9 years and this pair don't support my feet like all the previous pairs I have owned. I purchased these shoes from this site because the shoes pictured where the same as the Saucony website, but my shoes are not the same, there are slight modifications to the design of the shoe, which also makes me believe these are not authentic. Not happy with my purchase at all, and wont be purchasing my Saucony Omni's from this web site again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
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  • Verified

Still no refund after over 2 weeks

published

Returned my shoes as they were too small over 2 weeks ago and still have not received my refund and cannot get a hold of anyone. Also, I tried to write a negative product review as they were poor quality and apparently it did not meet the review criteria so couldn’t be published.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly small
Product Appearance As advertised
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Truman York
Truman YorkHobart, TAS
  • 11 reviews
  • 5 likes
  • Verified

Good pensioner service!

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationHobart Tas
Sizing True to size
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Questions & Answers

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
Julie
Julieasked

If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.

No answers
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