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The Athlete's Foot

The Athlete's Foot

2.4 from 194 reviews · View Statistics
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Reviews

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13 reviews
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DAAK
DAAKGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Worst customer service

published

Bought a pair of Mizuno shoes for basketball. The sales person said they were good for basketball. Exactly after 2 months I took them back to the store because they were too slippery on court. The manager said they are not basketball shoes and I shouldn't have bought them. $230 and I had to buy new shoes. So irresponsible.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationFountain gate
Sizing True to size
Product Appearance Not as advertised
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  • Verified

Horrible experience and the worst customer service I’ve ever experienced.

published

I purchased shoes for my daughter which were too small. They didn’t have any shoes in her size and told me they have an exchange only policy. The four styles they had my daughter would settle on were not available in her size because they didn’t have them in stock. Their inventory was depleted. They told me that I should exchange them for clothes. When I asked for the managers email or contact info the manager told me he couldn’t give it to me. I lost $90 and now have a pair of shoes which are of no use to me or my daughter. This is in Chicago Ridge Mall.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationChicago Ridge Mall
Sizing Slightly small
Product Appearance Not as advertised
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Brigita B.
Brigita B.Southwest, VIC
  • 2 reviews

on line customer service

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarket Square Geelong
Sizing True to size
Product Appearance Not as advertised
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mapalano79
mapalano79South East Queensland, QLD

Saucony Omni not authentic

published

My Omni 19 have arrived, but I don't believe they are authentic. I have had Saucony Omni for the past 9 years and this pair don't support my feet like all the previous pairs I have owned. I purchased these shoes from this site because the shoes pictured where the same as the Saucony website, but my shoes are not the same, there are slight modifications to the design of the shoe, which also makes me believe these are not authentic. Not happy with my purchase at all, and wont be purchasing my Saucony Omni's from this web site again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
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Irma
IrmaSydney Surrounds, NSW
  • Verified

Very unhappy with service

published
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Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationErina
Sizing True to size
Product Appearance Not as advertised
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Stan
StanPerth, WA
  • 2 reviews
  • 2 likes

Exchange Policy needs to review

published

Very poor service, need to make a better judgment on Customer service. I require 2 pairs of shoes one pair of a jogger and one for work, which was recommended by my Podiatry because of my sore heel. The model of one was to change from a 880 to a 857 cross trainer everything is brand new as I have to leave it for my Podiatry to fit the inner sole because it been with my Podiatry, it passes it 30 days return policy. And the second pair the Poditray request a higher heel so I went back to change but it time They recond that I had a second fitting and they will not change for the right one to suit me. Just lost another customer plus others

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationBooragoon
Sizing True to size
Product Appearance Not as advertised
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Stu
StuQueensland
  • 15 reviews
  • 18 likes

Sold a lemon twice.

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationLogan Hyperdome
Sizing Slightly small
Product Appearance Not as advertised
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Kaz
Kaz
  • 7 reviews
  • 2 likes

Crippled- so called shoes nurses wear for long hours on feet.

published

Went in to get a good leather shoe for long hours on my feet. Was sold what I was told nurses bought. Kept asking sales girl if there were any other options and she said they were the best($179 later, worst sho I have ever bought) I have persevered for weeks with my feet feeling more and more crippled by the end of my shift. I have to do them up so tight so they don’t slip off my head. They seem to be a bad design which is very low at the back and very hard with no cushioning. Will think very hard about shopping here again after I have had many good experiences here. This was the worst.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Lakes
Sizing True to size
Product Appearance Not as advertised
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Disappointed
Disappointed
  • 2 reviews
  • Verified

So disappointed in both product and service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Store LocationOnline Victoria
Sizing Slightly small
Product Appearance Not as advertised
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Tom94
Tom94mandurah
  • 4 reviews
  • 1 like

Defective Products Not Fit for Purpose

published

I had had multiple bad experiences with Athletes Foot. 2 pairs of expensive shoes wore out in the uppers very quickly. One they replaced very reluctantly under warranty. One was out of warranty. A 3rd purchase had a manufacturing defect with big lumps in the moulded sole. Again they reluctantly replaced under warranty. The replacement pair is supposedly a running shoe but the sole is a soft material that has worn significantly after a short distance of walking. Every purchase has given a problem!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMandurah, W.A.
Sizing True to size
Product Appearance Not as advertised
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Art Vandalay
Art VandalayCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 3 likes

Return policy is a sham - I encourage those in similar situations to report to ACCC.

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationAthlete's Foot Online
Sizing True to size
Product Appearance Not as advertised
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Mark
Mark
  • 3 reviews
  • 3 likes

Very bad customer service by the store manager in parramatta store don’t even deserve one star

published

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing Slightly large
Product Appearance Not as advertised
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Vujos
VujosMetropolitan Adelaide, SA

Non existent after sales service

published

Bought a pair of running shoes and mesh ripped in a short amount of time. Returned to store where I purchased them and was told photos needed to be taken as to be sent to asic to warrant them. This took over a month!!
Finally got another pair and guess what..same problem. Been waiting nearly 2 weeks for reply. Not good enough. I want my money back. Will never shop there again!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWest lakes
Sizing True to size
Product Appearance Not as advertised
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Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
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