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The Athlete's Foot

The Athlete's Foot

2.4 from 197 reviews · View Statistics
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Reviews

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14 reviews
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mishkaa19755
mishkaa19755Greater Melbourne (Metropolitan), VIC

I was sent used and worn Runners !!

published
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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DAAK
DAAKGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Worst customer service

published

Bought a pair of Mizuno shoes for basketball. The sales person said they were good for basketball. Exactly after 2 months I took them back to the store because they were too slippery on court. The manager said they are not basketball shoes and I shouldn't have bought them. $230 and I had to buy new shoes. So irresponsible.

  • Thumbnail
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationFountain gate
  • Sizing True to size
  • Product Appearance Not as advertised
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  • Verified

Horrible experience and the worst customer service I’ve ever experienced.

published

I purchased shoes for my daughter which were too small. They didn’t have any shoes in her size and told me they have an exchange only policy. The four styles they had my daughter would settle on were not available in her size because they didn’t have them in stock. Their inventory was depleted. They told me that I should exchange them for clothes. When I asked for the managers email or contact info the manager told me he couldn’t give it to me. I lost $90 and now have a pair of shoes which are of no use to me or my daughter. This is in Chicago Ridge Mall.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationChicago Ridge Mall
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Brigita B.
Brigita B.Southwest, VIC
  • 2 reviews

on line customer service

published
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationMarket Square Geelong
  • Sizing True to size
  • Product Appearance Not as advertised
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mapalano79
mapalano79South East Queensland, QLD

Saucony Omni not authentic

published

My Omni 19 have arrived, but I don't believe they are authentic. I have had Saucony Omni for the past 9 years and this pair don't support my feet like all the previous pairs I have owned. I purchased these shoes from this site because the shoes pictured where the same as the Saucony website, but my shoes are not the same, there are slight modifications to the design of the shoe, which also makes me believe these are not authentic. Not happy with my purchase at all, and wont be purchasing my Saucony Omni's from this web site again.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Irma
IrmaSydney Surrounds, NSW
  • Verified

Very unhappy with service

published
  • Thumbnail
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  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationErina
  • Sizing True to size
  • Product Appearance Not as advertised
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Stan
StanPerth, WA
  • 2 reviews
  • 2 likes

Exchange Policy needs to review

published

Very poor service, need to make a better judgment on Customer service. I require 2 pairs of shoes one pair of a jogger and one for work, which was recommended by my Podiatry because of my sore heel. The model of one was to change from a 880 to a 857 cross trainer everything is brand new as I have to leave it for my Podiatry to fit the inner sole because it been with my Podiatry, it passes it 30 days return policy. And the second pair the Poditray request a higher heel so I went back to change but it time They recond that I had a second fitting and they will not change for the right one to suit me. Just lost another customer plus others

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationBooragoon
  • Sizing True to size
  • Product Appearance Not as advertised
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Stu
StuQueensland
  • 15 reviews
  • 18 likes

Sold a lemon twice.

published
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationLogan Hyperdome
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Disappointed
Disappointed
  • 2 reviews
  • Verified

So disappointed in both product and service

published
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Store LocationOnline Victoria
  • Sizing Slightly small
  • Product Appearance Not as advertised
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Art Vandalay
Art VandalayCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 3 likes

Return policy is a sham - I encourage those in similar situations to report to ACCC.

published
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationAthlete's Foot Online
  • Sizing True to size
  • Product Appearance Not as advertised
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Mark
Mark
  • 3 reviews
  • 3 likes

Very bad customer service by the store manager in parramatta store don’t even deserve one star

published

I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationParramatta
  • Sizing Slightly large
  • Product Appearance Not as advertised
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Vujos
VujosMetropolitan Adelaide, SA

Non existent after sales service

published

Bought a pair of running shoes and mesh ripped in a short amount of time. Returned to store where I purchased them and was told photos needed to be taken as to be sent to asic to warrant them. This took over a month!!
Finally got another pair and guess what..same problem. Been waiting nearly 2 weeks for reply. Not good enough. I want my money back. Will never shop there again!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeYes
  • Store LocationWest lakes
  • Sizing True to size
  • Product Appearance Not as advertised
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Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
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