Horrible experience and the worst customer service I’ve ever experienced.
I purchased shoes for my daughter which were too small. They didn’t have any shoes in her size and told me they have an exchange only policy. The four styles they had my daughter would settle on were not available in her size because they didn’t have them in stock. Their inventory was depleted. They told me that I should exchange them for clothes. When I asked for the managers email or contact info the manager told me he couldn’t give it to me. I lost $90 and now have a pair of shoes which are of no use to me or my daughter. This is in Chicago Ridge Mall.
Saucony Omni not authentic
My Omni 19 have arrived, but I don't believe they are authentic. I have had Saucony Omni for the past 9 years and this pair don't support my feet like all the previous pairs I have owned. I purchased these shoes from this site because the shoes pictured where the same as the Saucony website, but my shoes are not the same, there are slight modifications to the design of the shoe, which also makes me believe these are not authentic. Not happy with my purchase at all, and wont be purchasing my Saucony Omni's from this web site again.
Sold a lemon twice.
For many years I purchased ASIC's from Athelites Foot with predictable good results. A few years ago a got a new pair but at I used them it became clear that the fit was wrong, my new expensive shoes were to small, however I was able to use them for the gym. Putting this down to a one of error, I went back to the same store, told them what had happened and they I wanted to buy a new pair. So once again the put me on the walking machine and measured my feet ect. This time they recommend a few different shoes including a Brooks which I decided to...take Ghost 10. I finally used them on a simple flat 2 hour walk last night. Fit was great but 0 support, by the end of the walk my back, legs and feet were in agony. The Brooks are going in the bin this morning. Never have I had a pair of shoes do this to me and I don't know how the hell a professional sports store could recommend them. Athletes Foot I am done. You need to do way better than this.
So disappointed in both product and service
I’ve been a loyal customer of The Athletes Foot for over 10 years. I have back, ankle & foot issues so I have relied on good footwear because of this.
I have been so disappointed with my recent experience.
Due to Covid we can’t shop in person, and my last pair of Brooks developed holes in the mesh. I ordered a new pair online, but when I tried them out they were giving me pain across my foot so I asked if I could return them. One week, 6 photos and 16 emails later they agreed to a return.
I took the shoes to Australia Post where I was ass...ured the box could be taped and returned. Another week later I received an email that my return was denied because of the tape! Apparently there’s fine print on their website that says this, but it wasn’t mentioned anywhere in my emails. You can see the final email below with no mention of the box which is apparently worth about $200. I have exchanged another 8 emails with customer service begging for help with no luck. I strongly recommend against online shopping with this company. They just don’t care.
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Very bad customer service by the store manager in parramatta store don’t even deserve one star
I ordered a shoes from Paraamatta store a week after I received a phone call from the manager ready for pick up I went to pick shoes was damage wasn’t check before calling customer then the manager promised me will order new one from supplier but I have to wait another week again no one called me I called a week after I was told the shoes arrived went to pick up DAMAGE shoes AGAIN wasn’t checked AGAIN waste it my time going to the shop tow times manager said not its fault don’t care?
I paid full price $169 for DAMAGE SHOES
Called head office spoke to Sophie said they franchise and she didn’t care
or do any thing about it I will never purchase any thing from them again
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.
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