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The Athlete's Foot

The Athlete's Foot

2.4 from 173 reviews · View Statistics
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Reviews

2.6
37 reviews
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Sue
SueGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 9 likes

Good service

published

Last review I said the sales staff were dreadful, at Camberwell athletes foot. Today it couldn’t have been more different, we had a young man called Lachlan, he was knowledgeable, honest, helpful and we left with a great pair of runners. Thanks Lachlan, you’ve restored my faith in Athletes foot!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCamberwell
Sizing True to size
Timbo
Timbo
  • 2 reviews
  • 1 like

Worst customer experience, never received my order.

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Timbo
Timbo

A week later, still no shoes, Athletes foot has started making silly excuses that its not their issue, and startrack is to blame, management is still hiding, there has been zero communication by Athletes Foot.

Timbo
Timbo
Ewa
EwaSydney, NSW
  • 9 reviews

All good!

published

I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
APJ
APJSydney, NSW
  • Verified

Customer Service non existent

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Sizing True to size
Product Appearance As advertised
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Jan M
Jan MGreater Melbourne (Inner), VIC
  • 6 reviews
  • 2 likes

Very poor service, mislead, management not interested

published

Being in lockdown in Victoria had to buy a pair of runners online which were very expensive with The Athletes Foot, paid and organised click and collect. Hours later told that they didn't have my size even though their website confirmed they did.
Now getting the runaround (not even their Head Office is interested to sort this out). Unacceptable service!!

Incentivised Review No
Return Claim MadeNo
Store LocationThe Athletes Foot Doncaster Victoria
Truman York
Truman YorkHobart, TAS
  • 11 reviews
  • 5 likes
  • Verified

Good pensioner service!

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationHobart Tas
Sizing True to size
Saddened
SaddenedRichmond-Tweed, NSW

Completely unsatisfied with service I got.

published

Came on here to voice my complaint but when I saw how many unhappy customers I realized it was a of time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLismore
Sizing True to size
Andrea Willsher
Andrea WillsherSouth East Queensland, QLD

Fabulous customer service

published

Hi, just wanted to give a bug shout out to Raj from North lakes store.. he was extremely friendly, very knowledgeable and nothing was too much trouble.. incredibly helpful..and all done with a smile.. great work and good to see.. many thanks Andrea Willsher

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth lakes
Sizing True to size
Product Appearance As advertised
Bill
BillMelbourne
  • 52 reviews
  • 36 likes

Online experience is terrible

published

Was looking for a pair of Clarks shoes for my son in a specific size and noted their click and collect wouldn't bring up a store anywhere in Victoria. Jumped onto the chat and she explained the function only looked at stores with that exact size and if I wanted a specific size I'd have to pay freight. So the next question was " can I pop into my nearest store and order that specific size shoe?" Her answer was "no, you have to order online" Really!! Clearly she had no idea about retailing, no wonder people are just using the store to get the sizing and then shop online for the best price. Very poor indeed and immediately bought online elsewhere.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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bubbl
bubblSouth East Queensland, QLD
  • 8 reviews
  • 4 likes

The Worst

published

I visited The Athletes store at North Lakes Qld today and took a pair of shoes to the counter to purchase .The price marked on the shoes was $239.95 . When at the counter the rude guy at the counter said that the shoes was $249.95 . Not the price marked on the shoes . These people should be informed of the laws governing marked prices in the retail industry . Please dont be caught . Stay away from this store and the very rude people that run it . Buyer beware .

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationThe Athletes Foot . North Laked Qld .
Product Appearance Not as advertised
Ms Spinster
Ms SpinsterSydney, NSW
  • 7 reviews
  • 2 likes

Parramatta store - excellent advice and service

published
  • Thumbnail
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing True to size
Product Appearance As advertised
caroline
caroline
  • 2 reviews
  • 1 like

Rude staff

published

Walked in..there was 2 staff who were busy so we waited. No greeting from staff, no acknowledgement and I was just standing around waiting for help. I work in customer service. This isn't it. 2 staff members with 3 customers and they had no time for me. Never again I walked out.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationpenrith
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Maybeline
MaybelineSYDNEY
  • 8 reviews
  • 4 likes
  • Verified

Excellent training of the shoe product.

published

I want around shopping my daughter's school shoes and I came upon Athlete foot in Broadway. I have to say their service is fantastic and they know their products extremely well. My daughter have special needs on her school shoes. She requires shoes that can fits in her orthotics and the assistant store manager Kurt was extremely helpful and know his product so well that this is the first time I see my daughter walk with the shoes without twisting her ankle. I highly recommend this shop if you want a proper fitting. The quality is good and so is the service 10 out of 10. Ask for the assistant shop manager Kurt and he will give you very good feedback for any shoe you purchased.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBroadway
Sizing True to size
carlacram
carlacram
  • 7 reviews
  • 6 likes

Poor service and attitude

published

I entered the store and stated what I was looking for, however, I was informed there was no way they could recommend any shoe without doing the gait analysis etc. I appreciated how important that was to the right shoe however I was able to explain some of my needs having done a previous analysis at a different but similar store. They should have been able to say 'these shoes are XXX, or these shoes are not". I decided to leave and go elsewhere.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
David L.
David L.Victoria
  • 2 reviews

Great service at Epping Plaza store

published

I decided that I needed new runners and Epping Plaza was the closest store to where we were. As we entered we were greeted by both team members and a young man named Gentil came over to help me. He was helpful and polite. The shoes I wanted didn’t come in my size so he suggested other brands that might work. He found the perfect shoe and I left satisfied with my purchase. Great customer service. Well done

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationEpping Victoria
Sizing True to size
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Questions & Answers

kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
Julie
Julieasked

If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.

No answers
Kiesha
Kieshaasked

I brought a pair of shoes at the store, that were on sale. Once i tried them both on at home i realized one fit better than the other. Bc they were on sale i could obly exchange and ended up getting a pair and paying the difference but these dont fit well either.. Is it possible to take the new ones back for a full refund?

1 answer
Jessie Louise T.
Jessie Louise T.

The reason for your problem is because one foot maybe bigger than the other, your bigger foot should have a finger nail room between your longest toe & the shoe . otherwise you will have sore feet by the end of an activity.

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