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The Athlete's Foot

The Athlete's Foot

2.4 from 194 reviews · View Statistics
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VERY BAD!!!!!!!Selling me stinky shoes and blaming the supplier!!!!!!

published
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSylvia Park
Sizing True to size
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Rach
RachHunter Region, NSW
  • 2 reviews

Non returns

published

Paid nearly $400 for a pair of Hoku runners just to be told no returns if theyre uncomfortable, when I questioned this policy I was told I was being rude!
The shoes are a talky great thanks but I will be getting the next pair elsewhere for being made to feel like crap by your store employee at Greenhills Shopping centre East Maitland ..

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGreen Hills
Sizing True to size
Product Appearance As advertised
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zectre
zectrePerth, WA

TERRIBLE

published

money hungry business never shop here, quality to price ratio is bad, not good don't recommend. never shop here unless you absolutely have too

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationmandurah wa
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Brigita B.
Brigita B.Southwest, VIC
  • 2 reviews

on line customer service

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarket Square Geelong
Sizing True to size
Product Appearance Not as advertised
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Piper
PiperMetropolitan Adelaide, SA

Worst shoes ever bought

published

Went to athletes foot because I have flat feet but do a lot of exercise. I expected them to find a shoe which would be right for me because they advertise themselves as “the best” . Shoes I bought are too big and uncomfortable and cost me $260. Very very disappointed. Will never return to this store and would not recommend them to anyone.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurnside
Sizing Very large
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zakharia.mail
zakharia.mailGreater Melbourne (Outer), VIC

Sales staff at the DFO Moorabbin are disgusting

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationDFO Moorabbin - Run out by the Athletes Foot
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Benjamin S
Benjamin SSydney, NSW
  • 5 reviews
  • 2 likes

Hoka One One terrible

published

The shoes were recommended by staff at the Rouse Hill store. They were super soft and made every other shoe feel very firm and hard soled in comparison. Shoes like Asics/Brooks that I would normally purchase felt primitive and hard when tried on in comparison in the store. After wearing them for several different occasions over several days I have realised they are absolutely dangerous and terrible to walk in. They cause you to bounce around and lose footing on any kind of surface. They feel like trudging through soft beach sand and use up all your energy just to walk in the damn things. Dont buy this rubbish.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
Sizing True to size
Product Appearance As advertised
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Abhijit B.
Abhijit B.Perth, WA

Disgusting racial discrimination by Staff

published

As soon as I entered into the store on Friday, the 14th of Jan, staff at the reception used a word 'cracker' on me. There was no one else present in the store at the time. This is distasteful and disgusting. As if it was my fault, to save the situation, I approached the unwelcoming staff requesting if they could show me the shoes what I was looking for. Anyways, because of racist behavior of your staff, you lost a customer.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Location683-703 Hay St, Perth WA 6000
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Timbo
Timbo
  • 2 reviews
  • 1 like

Worst customer experience, never received my order.

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Timbo
Timbo

A week later, still no shoes, Athletes foot has started making silly excuses that its not their issue, and startrack is to blame, management is still hiding, there has been zero communication by Athletes Foot.

Timbo
Timbo
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APJ
APJSydney, NSW
  • Verified

Customer Service non existent

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Sizing True to size
Product Appearance As advertised
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Jan M
Jan MGreater Melbourne (Inner), VIC
  • 8 reviews
  • 2 likes

Very poor service, mislead, management not interested

published

Being in lockdown in Victoria had to buy a pair of runners online which were very expensive with The Athletes Foot, paid and organised click and collect. Hours later told that they didn't have my size even though their website confirmed they did.
Now getting the runaround (not even their Head Office is interested to sort this out). Unacceptable service!!

Incentivised Review No
Return Claim MadeNo
Store LocationThe Athletes Foot Doncaster Victoria
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Saddened
SaddenedRichmond-Tweed, NSW

Completely unsatisfied with service I got.

published

Came on here to voice my complaint but when I saw how many unhappy customers I realized it was a of time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLismore
Sizing True to size
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Bill
BillMelbourne
  • 62 reviews
  • 38 likes

Online experience is terrible

published

Was looking for a pair of Clarks shoes for my son in a specific size and noted their click and collect wouldn't bring up a store anywhere in Victoria. Jumped onto the chat and she explained the function only looked at stores with that exact size and if I wanted a specific size I'd have to pay freight. So the next question was " can I pop into my nearest store and order that specific size shoe?" Her answer was "no, you have to order online" Really!! Clearly she had no idea about retailing, no wonder people are just using the store to get the sizing and then shop online for the best price. Very poor indeed and immediately bought online elsewhere.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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bubbl
bubblSouth East Queensland, QLD
  • 10 reviews
  • 4 likes

The Worst

published

I visited The Athletes store at North Lakes Qld today and took a pair of shoes to the counter to purchase .The price marked on the shoes was $239.95 . When at the counter the rude guy at the counter said that the shoes was $249.95 . Not the price marked on the shoes . These people should be informed of the laws governing marked prices in the retail industry . Please dont be caught . Stay away from this store and the very rude people that run it . Buyer beware .

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationThe Athletes Foot . North Laked Qld .
Product Appearance Not as advertised
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caroline
caroline
  • 2 reviews
  • 1 like

Rude staff

published

Walked in..there was 2 staff who were busy so we waited. No greeting from staff, no acknowledgement and I was just standing around waiting for help. I work in customer service. This isn't it. 2 staff members with 3 customers and they had no time for me. Never again I walked out.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationpenrith
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Questions & Answers

Greg B.
Greg B.asked

Are they expensive

1 answer
Tezmo
Tezmo

They cover all price points from $50 to 350 a pair

ixtlan
ixtlanasked

What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.

No answers
kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
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