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The Athlete's Foot

The Athlete's Foot

2.4 from 173 reviews · View Statistics
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Reviews

2.8
28 reviews
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patrick v.
patrick v.Sydney, NSW

Athletes Foot does not honor their return policy

published

Return policy is a sham and I am lodging a complaint with Fair Trading.
Bought a pair of Hoka trail shoes. Too small so returned unworn and in the original undamaged box. They refused the return saying the shoes were not in a saleable condition. They were new, unworn and in the original packaging so this is a mystery. Seems like this is a common event with The Athletes Foot.
I would not recommend shopping at Athletes Foot as they are dishonest and do not honor the returns policy.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sizing Slightly small
Product Appearance As advertised
Lisa. F
Lisa. FGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Terrible customer service

published

Trying to get a faulty assessment done, which I was told would be 2 days, 3 weeks later I'm still waiting. Now no one is replying to emails, they are not answering phone calls and no one is replying to Facebook messenger. This is unacceptable especially during lockdown in Victoria... not happy I'll be taking this further!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
Ewa
EwaSydney, NSW
  • 9 reviews

All good!

published

I ordered my running shoes and got them two days later which is almost a miracle nowadays. Shoes are perfect, no complaints!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Kate Dority
Kate Dority
  • 2 reviews
  • Verified

Shocking service, unacceptable….still no refund after almost 3 weeks return!

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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APJ
APJSydney, NSW
  • Verified

Customer Service non existent

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Sizing True to size
Product Appearance As advertised
  • Verified

Still no refund after over 2 weeks

published

Returned my shoes as they were too small over 2 weeks ago and still have not received my refund and cannot get a hold of anyone. Also, I tried to write a negative product review as they were poor quality and apparently it did not meet the review criteria so couldn’t be published.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing Slightly small
Product Appearance As advertised
Susanne P.
Susanne P.Darling Downs, QLD

Wrong shoes three times

published

Ordered 31/5/21 Delivered 1/6/21 Faulty. Reordered 2/5/21 Wrong fitting. Reordered 4/5/21 after returning shoes instore, was advised for smaller size 5.5 which is not available......ordered size 6, too small. Shoes yet to arrive, orthordics appt on Monday 14/5 and no shoes for fitting. Very,very poor... Not happy!!!!
Two

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationAthlete's Foot Shop42 Grand Central Shopping Centre, Toowoomba Qld
Product Appearance As advertised
Andrea Willsher
Andrea WillsherSouth East Queensland, QLD

Fabulous customer service

published

Hi, just wanted to give a bug shout out to Raj from North lakes store.. he was extremely friendly, very knowledgeable and nothing was too much trouble.. incredibly helpful..and all done with a smile.. great work and good to see.. many thanks Andrea Willsher

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth lakes
Sizing True to size
Product Appearance As advertised
annoyed
annoyedBRISBANE
  • 2 reviews
  • 2 likes

one debacle after another

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationNorth Lakes and Chermside
Sizing Slightly small
Product Appearance As advertised
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Ms Spinster
Ms SpinsterSydney, NSW
  • 7 reviews
  • 2 likes

Parramatta store - excellent advice and service

published
  • Thumbnail
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
Sizing True to size
Product Appearance As advertised
Katie D.
Katie D.Greater Melbourne (Outer), VIC

Feeling valued.

published

I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationEpping and Belconnen Canberra
Sizing Very large
Product Appearance As advertised
Liz
LizGippsland, VIC

Unhappy, dissatisfied long time customer

published

I have been a loyal customer for 10 years
I loved my Saucony shoes and this was my 8th pair.
A couple of weeks ago I purchased a faulty pair online and has been assessed by two stores one being my local Traralgon store and they will not give a refund saying they are not faulty. My left toe falls into a hollow when I walk but the right does not ? so how are they not faulty, I will never give my money to this company again. I am stuck with a $180 pair of useless shoes, so if you decide to spend your money in this store do make sure you try on your shoes and walk around in them instore don't trust them thinking its the same shoe you are re purchasing.
Very dissatisfied customer

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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chooklet
chookletAU
  • 17 reviews
  • 16 likes

Dodgie rewards system

published

Apparently had earned $50 rewards but was never notified about this, hence the voucher expired and lost this bonus. How can you spend a voucher you never received? Shepparton Vic Store.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationShepparton
Product Appearance As advertised

Do not shop here! They will not help you. Take your money and do not care!!

published

Terrible service! No compassion or sense of good will shown to customers during unprecedented times. Completely nothing wrong with the product but because the packaging has been damaged in transit but is still working order mind you they will not EXCHANGE a size (yes i had exchange, so no money lost on there behalf). But what they have lost now is a loyal customer and a reputation. Disgusting behaviour. Will never be shopping here again and will be making sure everyone I know doesn't either. Can see why you have such a low rating on here. It seems this company has gotten so big they no longer or I don't know if they did ever value their customers. I have my own business and would never treat a customer the way you have.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Mark W.
Mark W.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Absolutely impossible to do better.

published

After the usual issues with they don't fit when buying shoes online. Absolutely no question of refund & done immediately. New replacement shoes were sent and delivered within 24 hours. Astounding. Fit perfectly & everyone was just great, helpful and understanding. Very Happy. I'll be back.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Product Appearance As advertised
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Questions & Answers

kathy
kathyasked

Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale

No answers
Julie
Julieasked

If the shoes I buy in store for my husband don't fit, can they be refunded at any of your stores. Our local store doesn't stock what I want to buy.

No answers
Kiesha
Kieshaasked

I brought a pair of shoes at the store, that were on sale. Once i tried them both on at home i realized one fit better than the other. Bc they were on sale i could obly exchange and ended up getting a pair and paying the difference but these dont fit well either.. Is it possible to take the new ones back for a full refund?

1 answer
Jessie Louise T.
Jessie Louise T.

The reason for your problem is because one foot maybe bigger than the other, your bigger foot should have a finger nail room between your longest toe & the shoe . otherwise you will have sore feet by the end of an activity.

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