The Athlete's Foot

A big shout out to Zoe at the Chadstone store for her exceptional customer service this afternoon. I find it extremely difficult to source suitable runners and as such am a challenging customer. She was amazing and so patient. Thanks to Zoe’s efforts I purchased a great fitting pair of shoes.

Good customer service is hard to find these days, especially with more and more stores moving toward self service but Sophie from the Garden City WA store has guaranteed a repeat customer from her quality service this weekend. Thank you for caring about the customers and our needs, Sophie, you made our shopping experience an excellent one.

Bought a pair of Mizuno shoes for basketball. The sales person said they were good for basketball. Exactly after 2 months I took them back to the store because they were too slippery on court. The manager said they are not basketball shoes and I shouldn't have bought them. $230 and I had to buy new shoes. So irresponsible.

I went through the process off fitting shoes with a lady instore and she assisted me with a few pairs. I eventually ended up with a pair of NB shoes which was the perfect fit. When she opened the box I immediately said I smell a dead cat.........she and her colleague laughed and said it is a chemical the supplier sprays on and it will go away in a while. The smell was and is horrendous!!!!!!!!!!!!!! I took the shoes off outside the shop and slipped on my old pair. I thought I'd put them in my laundry until the smell goes away........IT HAS NEVE...

Paid nearly $400 for a pair of Hoku runners just to be told no returns if theyre uncomfortable, when I questioned this policy I was told I was being rude!
The shoes are a talky great thanks but I will be getting the next pair elsewhere for being made to feel like crap by your store employee at Greenhills Shopping centre East Maitland ..

Purchased some shoes from Athletes Foot a few weeks ago and noted that they are currently doing an EOFY sale, so had a look on their website to see if the same shoe (which I am loving) is on sale. Unfortunately they weren't, so chatted with someone online to see if there was something similar in the same brand that was on sale. Very quickly, they were able to locate me a similar style, same brand with better support than the shoe that I had!
I placed my order online, and the next day, they arrived!
I love the style of shoe, and they are a comfo...

I Always get what I need. Being aged I always get great advice and service with patience for elderly. My last two visits the staff were very professional and caring. The manager in CHATSWOOD was very confident and knowledgeable, Hamish in Warriewood went the extra mile for me also with good caring skills.

Purchased my Sister a pair of Brooks gym shoes for Christmas from The Athlete's Foot East Maitland NSW, After a month of using the shoes at the gym they started to peel, I told her to take them back into the East Maitland Store as they are faulty and see what they can do.

The EXTREMELY rude sales staff (Assistant Manger, Acting Manger for that week) [Name Removed] spoke down to her and she left confused on what was happening, my sister has brain damage and just didn't understand what the process was. I made a follow up call a few days later ju...

I contacted The Athletes Foot Customer Service Team. I wasn’t happy with the outcome. The shoes were bought online after I had been into the Athletes Foot shop at Town Hall in the city. They advised me to get a Size 8. However, as they did not have the colour I wanted I went ahead and purchased the Size 8 in black online.
After noticing the defect, I contacted Athletes Foot Customer Service and was asked to send in photos which I did, and via pictures only, they decided not to support my request for a replacement and told me they think I o...

The best service ever from Chase, busy time of the day, Chase was on his own helping customers in the best way anybody could do, no stress and polite, professional young man.
After a shocking service at Rebel sport this experience was the best. If any body needs shoes go to Athlete foot foot Carrousel ask for Chase.

money hungry business never shop here, quality to price ratio is bad, not good don't recommend. never shop here unless you absolutely have too

I purchased shoes for my daughter which were too small. They didn’t have any shoes in her size and told me they have an exchange only policy. The four styles they had my daughter would settle on were not available in her size because they didn’t have them in stock. Their inventory was depleted. They told me that I should exchange them for clothes. When I asked for the managers email or contact info the manager told me he couldn’t give it to me. I lost $90 and now have a pair of shoes which are of no use to me or my daughter. This is in Chicago Ridge Mall.

I purchased 3 pairs of sandals on line. They arrived very quickly. Only one pair suited me. This pair unfortunately arrived with a very noticeable dark discolouration on one strap. I returned them to a retail store who gladly returned the two unwanted pairs but were unable to help with a partial refund on the faulty pair. I could return them as no replacement stock was available. As I was happy with the pair of sandals but not happy to pay full price I embarked on an attempt to communicate with customer service. After being on the phone for 16 ...

Went to athletes foot because I have flat feet but do a lot of exercise. I expected them to find a shoe which would be right for me because they advertise themselves as “the best” . Shoes I bought are too big and uncomfortable and cost me $260. Very very disappointed. Will never return to this store and would not recommend them to anyone.

The DFO Moorabbin today .
They have two staff member .the male accused my 7year old of stealing a $10 note that he was holding .
Then when I asked for a price check on a pair of shoes . I got smart a*s attitude , and plan rude response from but the mail and female working the counter.
The product I asked for the price check was sitting in a pile under a big sign that read out to 60% off , there was no discount. I mistakes thought it was off the marked price. So I thought I would ask. The rep once form both was Rude.
On top of this there was ...