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The Athlete's Foot
Feeling valued.
I had a problem with the comfort and fit of my shoes and because of covid it was well outside the normal exchange of 30 days. I rang and spoke with Kat who offered to see if she could organise for the Epping store to exchange. No issue at all. Thanks Athlete Foot. I feel well looked after and a valued customer. Great customercare and service.
- 2 reviews
- Verified
Great service
Thank you to Lucy at Burnside store SA. Great knowledgeable service with a smile. I had to return a faulty shoe through no fault of hers or mine the transaction was simple and smooth I'm a very happy customer and it will return.
- 5 reviews
- 10 likes
Camberwell Store Melbourne
Having been a long time customer of The Athlete's Foot with no issues and having received generally good service at most of the stores I have shopped at, it was reassuring to know that the first time I had an issue and put their fit guarantee to the test, they exceeded my expectations. I bought a pair of netball shoes for my daughter in January and after a month of her complaining of soreness, took them back for a refit at the end of the month. Was told at the time that everything appeared ok and it could have been the way my daughter was not ...
Read moreunlacing her shoes after each use that may be contributing to the issue (fair call) or a case of them needed to be worn in a bit more. After a few more weeks things still did not improve. I called the Camberwell store to explain the situation. Technically I was out of the one month period and they could have rightly fobbed me off, but Lachlan listened to what I had to say and suggested we come in and show him what the problem was. Griffen who looked after us when we came in to the store was also great. Neither of them made us feel like we were at fault and genuinely tried to help us out. The refit again showed that the shoe was the right length and width, so again they were probably in their right to leave it that. Instead they let her try on a few other pairs to see how they felt in comparison and in the end exchanged the 'faulty' pair for one that my daughter felt more comfortable in. It is service like this that will no doubt make me a repeat customer of the Camberwell store. It's a bit further out for me than Chadstone but it's worth it. Thanks again guys.
- 6 reviews
- 4 likes
The very best customer service
Today I experienced the very best customer service at The Athlete’s Foot shop at St Ives, Sydney. I had purchased a pair of running shoes from them a few weeks back but on wearing them a couple of times found them to be a size too big. I returned to the shop and without any fuss, the shoes were replaced with a pair a size smaller. The new shoes feel so good and I am so happy and appreciate and thank them so much.
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- 2 reviews
CUSTOMER SERVICE
The staff Ash and Brady from Athlete's Foot in Lavington Nsw exceeded my customer service requirements.
I had no problems returning a pair of shoes within the 30 day return policy. From the phone call to the shop the staff were only tooo kind and courteous in finding me another pair of shoes for work . Thank you Athlete's Foot
Questions & Answers
What warranty is there on shoes purchased from athletes foot. Mesh fabric above big toe has failed twice...wearing socks and no gnarly toe nail.....fabric is not fit for purpose. First shoe in less than 1 year second shoe less than 6 months. Both purchased in store at lismore nsw.
Hi my name Kathy I buy Ascent Avara Womens blank shoes all the time can you tell me why I never get a discount or the shoes are never on sale
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