I have generally found the wines to be of good quality and service Ok. However, I have recently had occasion to regret recommending The Australian Wine to a friend. He recently bought some wine which he found unsatisfactory and emailed asking for a refund / replacement as is offered in advertising. However, after having sent 3 emails he has not received a single acknowledgement. VERY POOR - seems to indicate that the advertised replacement policy is just a sham.

I have samples several of the Shiraz's recently sent and am extremely happy with the quality of the wines. The standard across 4 of the wines already tasted is very consistent.

Couldn't fault the service - from the time I ordered to the order tracking to the time it hit my doorstep. Would rate it 5 stars if there was some more premium Australian and International wine options

I like the opportunity to try new wines without the risk of selecting a bad one from the shelf because if I don't like a wine they replace it. This together with attractive pricing and friendly, helpful staff means I can stock the cellar with confidence.

Have bought many cases and always been happy with the quality of the wine. Two weeks ago I responded to an offer that included a free magnum if you bought two cases from the "Champions" range. The magnum didn't arrive with the cases so I emailed asking why. The brochure did say there was a limited stock of the magnums but I wasn't alerted to any unavailability as I placed my order. I emailed asking why I didn't receive the magnum but two weeks later I still haven't had a reply. I get rather disappointed with any business that is extremely eager and ready to communicate when generating new business but completely ignores you when there's a problem.

wines were excellent and at a good price and the service over the phone was very professional and informative I had one issue some years ago it was attended immediately and resolved Thanks for a great service

I received my shipment to find my 3 free wines had been substituted for a less expensive wine that I hadn’t tasted before as apparently the wine I should have got was low stocks this was soon sorted out as it was not my fault

The wines we have appreciated to date have been excellent, and we do intend to continue using The Australian Wine, as long as the value and tastes are maintained. Thank you for a wonderful service.

Just as they say, if you don't like a bottle you don't pay for it, they have been so obliging when I have wanted to return something and helping with ways to get the best discounts. Great customer service.