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The Australian Wine

The Australian Wine (page 2 of 39)

4.4 from 767 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (447)
  • Return Claim MadeYes (9) · No (469)
  • Customer Service
    4.5 (334)
  • Shipping
    4.4 (341)
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Mary Howell

Mary HowellSydney, NSW

  • 2 reviews
  • Verified customer

A very refreshing drop !

published

What a lovely surprise ! We are enjoying a selection of very delicious wines and having fun sharing with friends. Thank you for your prompt delivery!

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Great wines, great customer service, repeat customer

published

First order was a special offer - no choices. But was excellent. Now I select through a consultant (Cam) - very happy.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Awesome wines

published

Love the choice and variety. Its a good way to try something new. Always look forward to receiving the delivery.

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The Australian Wine
Alex D.The Australian Wine
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David

David Sydney, NSW

Great wines, great price

published

I received an offer via my Australian Newspaper subscription and I thought I would try it out.
The delivery was received 2 days after ordering (I ordered on a Sunday) and so far all of the 6 wines (reds) I have tried have all been excellent wines. A great wine club that I would definately recommend.

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The Australian Wine
Alex D.The Australian Wine
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good value

published

Wines are decent commercial wines at good price with bonus wine or glasses would be better if I could pick them though as I prefer certain varieties like shiraz and grenache

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Decisions made easy

published

Good quality wines at great prices. Delivery procedures always kept up to date. Always pleasant people on the phone. Great overall service.

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The Australian Wine
Alex D.The Australian Wine
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General thoughts

published

My experience is that the wines offered are very good value for money and the quality of the wine is closely related to the price but the price is always good value for money.

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The Australian Wine
Alex D.The Australian Wine
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Almost perfect when you gamble lol

published

always 80% good . The other 20% are nice present when giving a gift. Love a mixed dozen and share with friends always

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The Australian Wine
Alex D.The Australian Wine
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Mostly good

published

I have generally found the wines to be of good quality and service Ok. However, I have recently had occasion to regret recommending The Australian Wine to a friend. He recently bought some wine which he found unsatisfactory and emailed asking for a refund / replacement as is offered in advertising. However, after having sent 3 emails he has not received a single acknowledgement. VERY POOR - seems to indicate that the advertised replacement policy is just a sham.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

AusWines Review

published

Excellent service, both on-line and phone. Prompt delivery and kept up to date on progress. Would highly recommend others to use.

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The Australian Wine
Alex D.The Australian Wine
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Convenience as use Post Office

published

My wife and I just want wines under $12.00 in drinkable whites and reds so there you go as word count needed for busy folks!

Incentivised ReviewNo
1 comment
The Australian Wine
Alex D.The Australian Wine
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Great Wine Selection

published

Good service and a fine selection of quality reds produced by Australian winemakers. These wines were very reasonably priced for the quality they delivered. at a reasonable price.

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The Australian Wine
Alex D.The Australian Wine
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Very convenient

published

The Australian Wine offers great deals and very good quality affordable wines. The extra bottles and wine glass inclusions also make the deals very attractive. Prompt delivery is also a bonus.

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The Australian Wine
Alex D.The Australian Wine
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Sharon Gibbons

Sharon GibbonsCanberra 2600, ACT

Great service

published

Orders completed and delivered quickly great choice of bundled wines from quality vineyards, not overloaded with extra advertising or promotional email

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

First class.

published

These wines were perfect for my Christmas holidays. We spent time with others who appreciate good wine and it was a conversation stopper when we turned up with a wine and the others said, “Oh, we like that one.”
Sure enough over the next week we all worked out we were drinking wines largely included in the Aust Wine Doz selections.

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The Australian Wine
Alex D.The Australian Wine
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Liz

LizSydney, NSW

  • 5 reviews
  • Verified customer

Good Selection of Wines

published

I like Australian wine for the broad selection of wines on offer and the sometimes good deals/offers. However some of the best offers are for mixed cases ( eg the current $70 voucher ) where the selection can be very mixed. My preference is to order straight sixes, then dozens of a wine I have previously tried.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Most wines are to my liking. And vary from aver. To very good. But then every person has a different taste preference

published

Wine selectors must have a great deal of experience in ascertaining wine features. I believe they apply their knowledge within a reasonable price to the consumer.

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The Australian Wine
Alex D.The Australian Wine
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Marg M

Marg MPhillip 2606, ACT

  • 3 reviews
  • 1 like
  • Verified customer

Great value, good wine

published

Better value than Dan’s, better wine than Cellarmasters. Easy to deal with, good customer service. Annoying to have to use 20 words.

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Return Claim MadeNo
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Merv S

Merv STownsville

  • 5 reviews
  • 4 likes
  • Verified customer

A good, but not great, wine club

published
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  • Verified customer

Good wines but !

published

Would have given FIVE stars if your delivery service went to the right address. Also that I never received a confirmation email that the wine was delivered. Thanks

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Page 2 of 39
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Questions & Answers

Lou C.

Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O

Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K

Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

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