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The Australian Wine

The Australian Wine (page 4 of 39)

4.4 from 771 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (451)
  • Return Claim MadeYes (9) · No (473)
  • Customer Service
    4.5 (338)
  • Shipping
    4.4 (345)
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Rich

RichSouth East Queensland, QLD

  • 3 reviews
  • 1 like
  • Verified customer

A great deal of wine.

published

Ordering process was simple, product arrived with a few days, and the wine, well it's nearly all gone, so tick, tick.

1 comment
The Australian Wine
Alex D.The Australian Wine
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Jennifer

Jennifer

  • 2 reviews
  • Verified customer

Wine Selections

published

Nearly all of the reds you offer are Shiraz.Why? How about some Cabernet blends.Also, Australian wines are overpriced. In Italy and France top shelf wines can be purchased for a much fairer price.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Still worthwhile

published

Generally good wines, and value.
Price increases (sometimes via reduction in bonus bottles), and in postage to SA
Increased frequency of calls from consultants, though not insistent.
Call re Xmas special offers(which I accepted), followed ib a few days by email that regular order would consist of a Xmas cadalog offer (which for me was not long after last order received). I assume others were also surprised by this, and good that phone call included easy cancellation option.

1 comment
The Australian Wine
Alex D.The Australian Wine
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Philip C

Philip CGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Wine untitled

published

I enjoy wines that I would not have the knowledge to try. All wines good value for money and enjoyed

1 comment
The Australian Wine
Alex D.The Australian Wine
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Val D

Val DSouth East Queensland, QLD

  • Verified customer

A good choice

published

I haven't had a wine that I didn't enjoy from the Australian wine selections. It introduced me to pinot grigio some time ago, and pinot gris, now some of my favourites. Buying these wines means that I also try different types from all over Australia.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Great service

published

Reasonable wines at reasonable prices. Their delivery service is excellent, keeping us up to date with anticipated delivery, and then a delivered notification. The drivers always offer to put inside the door when I am at home so I don’t have to lift and carry up steps. Jackie

1 comment
The Australian Wine
Alex D.The Australian Wine
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Bob P.

Bob P.Perth, WA

  • 2 reviews
  • 1 like
  • Verified customer

A joy to share at the end of the day.

published

Australian Wine is always great quality at what are often seems to be unbelievable prices.
The service that I receive from enthusiastic phone calls from Donald to the super efficient Australia Post delivery service makes the pleasure of drinking good wine so easy.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Its ok

published

Sent 9 separate parcels for Xmas with a message card each , not one of the parcels had the messages. Very disappointed.

1 comment
The Australian Wine
Alex D.The Australian Wine
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Terence Jackson

Terence JacksonGreater Melbourne (Inner), VIC

  • Verified customer

Great wine great prices but delivery needs to improve.

published

Good quality wine at good prices. Have enjoyed every bottle (reds). My only concern is we live in an apartment and delivery drivers are NOT ringing our door bell but leaving wine in foyer unanounced. Thanks from TJ

1 comment
The Australian Wine
Alex D.The Australian Wine
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Andrew

Andrew Eyre Peninsula, SA

  • Verified customer

A useful service

published

Australian Wine offers good quality wines a as good or better prices than I can get elsewhere. Their brochures and personal phone consultant make me aware of current offers and deals in a timely manner. Delivery can be somewhat unreliable but that is possibly due to the carrier.

1 comment
The Australian Wine
Alex D.The Australian Wine
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Alloratan

AlloratanAshbourne

  • 3 reviews

overcharged 3 times

published

I cancelled my ongoing wine club orders and removed my card details from the account; this was confirmed on the web site as I prefer to order wine when I want to and not when somebody expects me to. A couple of weeks later 3 transactions for $204 appear on my credit card, the same credit card that had been removed. This clearly suggests the company store and keep details. Very disappointing and certainly makes me concerned about security.
I now have to try and recover the funds but suspect there will be many hoops to jump through.
Its a real shame as it was working up until now

2 comments
The Australian Wine
Alex D.The Australian Wine

Dear Alloratan,
Thank you for your review. We are sorry to hear about the issues you have had with your account. We have sent you a private message so we may resolve this for you.
Kind Regards
The Australian Wine

Alloratan
Alloratan

We discussed the issue some weeks ago and resolved.
I will reorder at some point soon

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Brian F

Brian FPerth, WA

  • Verified customer

Good to try other wines

published

As someone who almost exclusively drinks South West WA SSB's and Chardonnays it is refreshing to try other white varieties. I have enjoyed all the wines in the selection although not the Rieslings as much.
Pricing is ok working out at about $15 a bottle after delivery but more expensive than similar, or the same, wines from Dan Murphy's. Happy to pay the extra dollar or two to try something different.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Convenience.

published

Fabulous wines, excellent service, and now have personal wine advisor. Have not had to return a bottle but good to know it would be collected and no charge to me. Highly recommend this company.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

wines

published

We found the selection of wines quite good. We normally drink red wines but needed some whites for the coming summer and these fitted the bill.

1 comment
The Australian Wine
Alex D.The Australian Wine

Thank you for your kind review. We are happy to hear you have enjoyed the wines you ordered and hope you will continue to do so for a long time to come.
We look forward to hearing from you again soon.
Many Thanks
The Australian Wine

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Photographic Nomad

Photographic NomadGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Very fine Reds

published

I have samples several of the Shiraz's recently sent and am extremely happy with the quality of the wines. The standard across 4 of the wines already tasted is very consistent.

1 comment
The Australian Wine
Alex D.The Australian Wine

Photographic Nomad, thank you for your review. We are so happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come.
We look forward to hearing from you again soon.
Many Thanks
The Australian Wine

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  • Verified customer

Reliable high quality wine

published

The Australian Wine delivers what it promises. The wines are always high quality. I have enjoyed buying from The Australian Wine for several years and have no complaints at all.

1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Great service - good products

published

Clearly not every bottle is stunning - overall though we are pleased with the prices paid for good wines. The bottom line being value for money wines - mostly, oh if were a perfect world ... :)

1 comment
The Australian Wine
Alex D.The Australian Wine
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Dennis Dunstan

Dennis DunstanSouth East Queensland, QLD

  • 2 reviews

Fabulous selection at great Price

published

A friend turned me on to AW and I couldn’t be more please.. never had a bad bottle and always a great selection-of boutique wines.

1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Dennis,
Thank you for your review! We are very glad to hear that you have been enjoying our wines so much. I have no doubt that you will continue to love purchasing through us, we hope to hear from you again soon.
Kind regards,
The Australian Wine

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Desmond Davis

Desmond DavisSouth East Queensland, QLD

  • Verified customer

Crooks

published

Beware of this company they are crooks. They charged my credit card $199. Sent a carton wine I didn't order.

1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Desmond, thank you for your review. We are very sorry to hear that you have been charged for an unexpected case. I have sent you a personal message regarding the matter.
Kind regards,
The Australian Wine

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Ed Dronseika

Ed DronseikaPerth, WA

  • Verified customer

Top reds at a great price.

published

Reviewed wines independantly before I purchased. All quality reds.
These went straight into the cellar for two years.
Never had a dud red from Australian Wine.
No risk purchase.

1 comment
The Australian Wine
Alex D.The Australian Wine
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Page 4 of 39
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Questions & Answers

Lou C.

Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O

Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K

Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

See all The Australian Wine questions

Get an answer from our members and The Australian Wine representatives

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