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The Australian Wine (page 4 of 39)
Reviewer Photos & Videos
RichSouth East Queensland, QLD
- 3 reviews
- 1 like
- Verified customer
A great deal of wine.
Ordering process was simple, product arrived with a few days, and the wine, well it's nearly all gone, so tick, tick.
1 comment
Review collected in partnership with The Australian Wine
Jennifer
- 2 reviews
- Verified customer
Wine Selections
Nearly all of the reds you offer are Shiraz.Why? How about some Cabernet blends.Also, Australian wines are overpriced. In Italy and France top shelf wines can be purchased for a much fairer price.
1 comment
Alex D.The Australian Wine
Dear Jennifer,
Thank you for your review. We are sorry to hear you have not been happy with the selections. We have many wines in our cellars from all over Australia and pride ourselves on the value ...
Review collected in partnership with The Australian Wine
Other Wine & Liquor Shops
- Verified customer
Still worthwhile
Generally good wines, and value.
Price increases (sometimes via reduction in bonus bottles), and in postage to SA
Increased frequency of calls from consultants, though not insistent.
Call re Xmas special offers(which I accepted), followed ib a few days by email that regular order would consist of a Xmas cadalog offer (which for me was not long after last order received). I assume others were also surprised by this, and good that phone call included easy cancellation option.
1 comment
Alex D.The Australian Wine
Dear Stephen,
Thank you for your review. We are happy to hear you are enjoying our wines and hope you continue to do so for a long time to come.
Regarding the price increases and postage costs we ha...
Review collected in partnership with The Australian Wine
Find out how The Australian Wine compares to other Wine & Liquor Shops
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Philip CGreater Melbourne (Inner), VIC
- 3 reviews
- Verified customer
Wine untitled
I enjoy wines that I would not have the knowledge to try. All wines good value for money and enjoyed
1 comment
Alex D.The Australian Wine
Dear Philip,
Thank you for your kind review. We are so happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come.
We look forward to hearing from you again very soon. ...
Review collected in partnership with The Australian Wine
Val DSouth East Queensland, QLD
- Verified customer
A good choice
I haven't had a wine that I didn't enjoy from the Australian wine selections. It introduced me to pinot grigio some time ago, and pinot gris, now some of my favourites. Buying these wines means that I also try different types from all over Australia.
1 comment
Alex D.The Australian Wine
Dear Val,
Thank you for your kind review. We are happy to hear you have been enjoying our wines and we have introduced you to new and exciting varietals. We hope you will continue to enjoy our wines ...
Review collected in partnership with The Australian Wine
- Verified customer
Great service
Reasonable wines at reasonable prices. Their delivery service is excellent, keeping us up to date with anticipated delivery, and then a delivered notification. The drivers always offer to put inside the door when I am at home so I don’t have to lift and carry up steps. Jackie
1 comment
Alex D.The Australian Wine
Dear Jackie,
Thank you for your kind review. We are happy to hear you have been happy with the service and are enjoying the wines. We will be sure to pass on your kind comments to our delivery company.
We look forward to hearing from you soon. ...
Review collected in partnership with The Australian Wine
Bob P.Perth, WA
- 2 reviews
- 1 like
- Verified customer
A joy to share at the end of the day.
Australian Wine is always great quality at what are often seems to be unbelievable prices.
The service that I receive from enthusiastic phone calls from Donald to the super efficient Australia Post delivery service makes the pleasure of drinking good wine so easy.
1 comment
Alex D.The Australian Wine
Dear Bob,
Thank you for your review. We are happy to hear you have been enjoying our wines and that Donald has been taking good care of you. We will make sure to pass on your feedback to him.
We look forward to hearing from you again soon. ...
Review collected in partnership with The Australian Wine
- Verified customer
Its ok
Sent 9 separate parcels for Xmas with a message card each , not one of the parcels had the messages. Very disappointed.
1 comment
Alex D.The Australian Wine
Dear Peter,
Thank you for your review. We are sorry to hear that none of your Christmas deliveries contained the gift messages, these are usually printed on the box of wine. We have sent you a privat...
Review collected in partnership with The Australian Wine
Other Wine & Liquor Shops
Terence JacksonGreater Melbourne (Inner), VIC
- Verified customer
Great wine great prices but delivery needs to improve.
Good quality wine at good prices. Have enjoyed every bottle (reds). My only concern is we live in an apartment and delivery drivers are NOT ringing our door bell but leaving wine in foyer unanounced. Thanks from TJ
1 comment
Alex D.The Australian Wine
Dear Terence,
Thank you for your kind review. We are happy to hear you have been enjoying our wines and hope you continue to do for a long time to come.
Regarding the delivery service we have sent y...
Review collected in partnership with The Australian Wine
Find out how The Australian Wine compares to other Wine & Liquor Shops
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Andrew Eyre Peninsula, SA
- Verified customer
A useful service
Australian Wine offers good quality wines a as good or better prices than I can get elsewhere. Their brochures and personal phone consultant make me aware of current offers and deals in a timely manner. Delivery can be somewhat unreliable but that is possibly due to the carrier.
1 comment
Alex D.The Australian Wine
Dear Andrew,
Thank you for your kind review. We are very happy to hear you are enjoying our wines and service, we hope you continue to do so for a long time to come.
Regarding the delivery service w...
Review collected in partnership with The Australian Wine
AlloratanAshbourne
- 3 reviews
overcharged 3 times
I cancelled my ongoing wine club orders and removed my card details from the account; this was confirmed on the web site as I prefer to order wine when I want to and not when somebody expects me to. A couple of weeks later 3 transactions for $204 appear on my credit card, the same credit card that had been removed. This clearly suggests the company store and keep details. Very disappointing and certainly makes me concerned about security.
I now have to try and recover the funds but suspect there will be many hoops to jump through.
Its a real shame as it was working up until now
2 comments
Alex D.The Australian Wine
Dear Alloratan,
Thank you for your review. We are sorry to hear about the issues you have had with your account. We have sent you a private message so we may resolve this for you.
Kind Regards
The Australian Wine
We discussed the issue some weeks ago and resolved.
I will reorder at some point soon
Brian FPerth, WA
- Verified customer
Good to try other wines
As someone who almost exclusively drinks South West WA SSB's and Chardonnays it is refreshing to try other white varieties. I have enjoyed all the wines in the selection although not the Rieslings as much.
Pricing is ok working out at about $15 a bottle after delivery but more expensive than similar, or the same, wines from Dan Murphy's. Happy to pay the extra dollar or two to try something different.
1 comment
Alex D.The Australian Wine
Dear Brian,
Thank you for your kind review. We are happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come. It is great to hear you have been trying othe...
Review collected in partnership with The Australian Wine
- Verified customer
Convenience.
Fabulous wines, excellent service, and now have personal wine advisor. Have not had to return a bottle but good to know it would be collected and no charge to me. Highly recommend this company.
1 comment
Alex D.The Australian Wine
Evelyn, thank you so much for your lovely review. We are happy to hear you have been enjoying our wines and service and hope you continue to do so for a long time to come. Our Personal Wine Advisor se...
Read morervice is a great way to buy your wines and we hope you will benefit from their extensive knowledge and expertise. We look forward to hearing from you again soon. Many Thanks The Australian WineReview collected in partnership with The Australian Wine
- Verified customer
wines
We found the selection of wines quite good. We normally drink red wines but needed some whites for the coming summer and these fitted the bill.
1 comment
Alex D.The Australian Wine
Thank you for your kind review. We are happy to hear you have enjoyed the wines you ordered and hope you will continue to do so for a long time to come.
We look forward to hearing from you again soon.
Many Thanks
The Australian Wine
Review collected in partnership with The Australian Wine
Other Wine & Liquor Shops
Photographic NomadGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Very fine Reds
I have samples several of the Shiraz's recently sent and am extremely happy with the quality of the wines. The standard across 4 of the wines already tasted is very consistent.
1 comment
Alex D.The Australian Wine
Photographic Nomad, thank you for your review. We are so happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come.
We look forward to hearing from you again soon.
Many Thanks
The Australian Wine
Review collected in partnership with The Australian Wine
Find out how The Australian Wine compares to other Wine & Liquor Shops
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- Verified customer
Reliable high quality wine
The Australian Wine delivers what it promises. The wines are always high quality. I have enjoyed buying from The Australian Wine for several years and have no complaints at all.
1 comment
Alex D.The Australian Wine
Hi Paul,
Thank you for your great review! We are very glad to hear that you have been with us for a very long time, we appreciate your loyalty to purchasing through us. I have no doubt that you will c...
Review collected in partnership with The Australian Wine
- Verified customer
Great service - good products
Clearly not every bottle is stunning - overall though we are pleased with the prices paid for good wines. The bottom line being value for money wines - mostly, oh if were a perfect world ... :)
1 comment
Alex D.The Australian Wine
Hi John,
Thank you for your review. I am glad to hear that you have been enjoying our wines, of course sometimes there may be a bottle which is not to your taste - these are always covered by our guar...
Review collected in partnership with The Australian Wine
Dennis DunstanSouth East Queensland, QLD
- 2 reviews
Fabulous selection at great Price
A friend turned me on to AW and I couldn’t be more please.. never had a bad bottle and always a great selection-of boutique wines.
1 comment
Alex D.The Australian Wine
Hi Dennis,
Thank you for your review! We are very glad to hear that you have been enjoying our wines so much. I have no doubt that you will continue to love purchasing through us, we hope to hear from you again soon.
Kind regards,
The Australian Wine
Desmond DavisSouth East Queensland, QLD
- Verified customer
Crooks
Beware of this company they are crooks. They charged my credit card $199. Sent a carton wine I didn't order.
1 comment
Alex D.The Australian Wine
Hi Desmond, thank you for your review. We are very sorry to hear that you have been charged for an unexpected case. I have sent you a personal message regarding the matter.
Kind regards,
The Australian Wine
Review collected in partnership with The Australian Wine
Ed DronseikaPerth, WA
- Verified customer
Top reds at a great price.
Reviewed wines independantly before I purchased. All quality reds.
These went straight into the cellar for two years.
Never had a dud red from Australian Wine.
No risk purchase.
1 comment
Alex D.The Australian Wine
Hi Ed, thank you for your review.
I am very glad to hear that you have been enjoying our wines. Our wine team works hard to ensure that we have the best wines at even better prices for our customers a...
Review collected in partnership with The Australian Wine
Questions & Answers
Lou C.asked
Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".
1 answer
Alex D.The Australian Wine
Hi Lou,
Im an terribly sorry that you haven't yet received your wines.
I agree that this is unacceptable.
I have sent you a message to assist you further with your inquiry.
Warm Regards
The Australian Wine
Customer Service
Amanda Oasked
Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.
2 answers
I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.
Alex D.The Australian Wine
Hello Amanda and Felp.
Thank you for your review.
Im sorry that you both haven't yet received your wines.
I will send you both a message separately to resolve this for you.
Warm Regards
The Australian Wine
Customer Service
Corey Kasked
Is there a contract that you enter to join the club?
Details
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Alex D.The Australian Wine
Dear Rich,
Read moreMany Thanks The Australian WineThank you for your kind review. We are so happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come.
We look forward to hearing from you again soon. ...