I purchased an advent calendar and it did not arrive in time for 1 December. I have emailed since 23 November asking where it is with no response — I just wanted someone to explain to me what the hold up was and why the tracking number didn’t work. They shouldn’t have sold advent calendars if they could not deliver by December ... Christmas present ruined. Still no response and no wine.

I cancelled my ongoing wine club orders and removed my card details from the account; this was confirmed on the web site as I prefer to order wine when I want to and not when somebody expects me to. A couple of weeks later 3 transactions for $204 appear on my credit card, the same credit card that had been removed. This clearly suggests the company store and keep details. Very disappointing and certainly makes me concerned about security.
I now have to try and recover the funds but suspect there will be many hoops to jump through.
Its a real shame as it was working up until now

Beware of this company they are crooks. They charged my credit card $199. Sent a carton wine I didn't order.

They send a dispatch notice for the wines you didn’t order which appears to be on a 12 week schedule. Be aware that you will be charged repeatedly after your first batch.

Can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (three) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of nothing?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, n...

I purchased 2 deliveries of wine from the Australian Wine Company. The first order in May 2020 I received a $20 voucher if I agreed to receive promotion emails that I was told I could unsubscribe from which eventually I did. On 3 August 2020 without notice of any kind this company deducted $204.98 out of my account. Since that time I have been endeavouring to receive a refund. I have contacted the company 3 times and each time they said they would verify the refund in a email which they have not done. I was told they are very busy selling ...

I was deeply disappointed to find some of the most expensive wines I had ordered substituted for younger vintages and even different grapes. Simply unacceptable, also as I have been a long-time customer of The Australian Wine.

I made 1 phone call & sent 2 emails seeking explanation of regular order but no response rec’d. Very disappointing given that I have been a buyer for 10 years. Ave maria

I ordered the wine over 2 weeks ago and it still hasn't been delivered. Wine has not been delivered.

This wine club has switched to using Australia Post for deliveries.... only problem is they don’t deliver to many rural areas. Since the switch to Australia Post my opinion of this club has diminished quite significantly.
Also this week they processed my order twice - charged me twice ... hassle!

ordered 2 dozens of wine on the 1st week of Dec as we are hosting a big Christmas lunch. I've just been informed that it will not be delivered. So disappointed. Not ordering from them again.

And again delivery over 2 weeks to Melbourne suberbia. Nobody can give me a delivery date. Tracking says on truck - must be going round Australia. Just change courier. Wine ok.

I am still waiting for my order from over 2 weeks ago, the payment came out of my account the next day, but still no wine or any delivery details.

The wine hasn't arrived yet and I've already been sent two surveys asking for feedback. I've never had a survey request that requires a minimum amount of words before it's accepted.

sent wine without asking then asked to cancel and they still sent said they would refund 30 dollars havent received it yet. yeah won't be keeping my membership with them.

Speedier delivery this time. A good selection of very good Australian reds especially the ones from the McLaren Vale (my favourite). Offer me wines from this region and I will buy every time. The Cabernets from the Coonawarra and Margaret River are also exceptional.

I receive pamphlets with a good choice of wines and there prices as well. Phone calls as to what is available and a reminder if I need to re-stock. The delivery is to the front door which is great considering that I live on the top floor of an apartment.

Charge debited to my account on 2 Sept but no sight of wine yet.
Has become a little expensive of recent times with the bulk of the dozen being Shiraz which, as we know, everyone has a surplus of.

Great variety of red and white wines, some outstanding but all eminently drinkable. Ordering system simple and quick. Delivery on time and a tracking facility is available if needed. Customer has the opportunity to provide feedback which is acted upon. Representatives will phone the customer and outline what is available. Great service.

So bad I have stopped using them.
I have had maybe 15 trouble free delivery’s. So when something went wrong it was just really hard to get honest answers. I got what I ordered in the end but will never use them again.