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The Australian Wine

The Australian Wine

4.4 from 885 reviews · View Statistics
See the Best Wine & Liquor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by The Australian Wine

Reviews

  • Product Quality
    4.8 (349)
  • Return Claim MadeYes (9) · No (354)
  • Customer Service
    4.8 (274)
  • Shipping
    4.8 (282)
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Reviewer Photos & Videos

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Ollie
OlliePeterborough
  • 11 reviews
  • 6 likes

Great wines with great service

published

Been buying my red wines from this Aussie company for sometime now, so it's time to drop a review onto their review page.
The staff on the other end of the phone are very understanding, cooperative, friendly and enjoy a laugh. The prices are very reasonable and delivery is rather quick. (If Aust Post is awake). Thank you to all and well recommendable.

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
Thomho
ThomhoGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Good Deals

published

I like the wide range of styles and the pricing is excellent
My only suggestion to improve is to be able to buy more lots of half dozens as sometimes a dozen is too many or in the recent situation with Bordeaux too pricey but in that case I was able to buy just 6

Incentivised Review No
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Great selection and easy to order

published

The multi packs are a great way to try new wine and it was easy to order. Looking forward to my next order!

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Excellent wine and service

published

My wine rep always helps with the best price and wine ! Delivery is always swift ! Not sure if I get a gift for this review?

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

The reviewer stated that an incentive was offered for this review

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Peter Kendal
Peter KendalSunshine Coast
  • 2 reviews
  • Verified

Stock up

published

Quick delivery, good wine which we are enjoying and will last a few weeks and hope to share with neighbors and family

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

The reviewer stated that an incentive was offered for this review

Carol Samuel
Carol SamuelSouth East Queensland, QLD
  • Verified

Order to delivery.

published

Taking into consideration of difficulties re COVID it was well organised from order to delivery. The delivery was made to local PO as requested. Thank you
Carol
Queensland

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Michael Bevan
Michael Bevan
  • 3 reviews
  • Verified

The Wine that arrived

published

We decided we liked this drop. Looked for it online and found it with the Australian Wine group. Ordered it online during COVID-19 lockdown and it arrived in five days

Product Quality
4/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Easy way to purchase wine.

published

On line ordering was fast and efficient.Good follow up on delivery process .Delivery to the doorways in a satisfactory timeframe

Incentivised Review No
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Easy, personalised and some interesting finds

published

I’d have to say the only down side to ordering through the Australian Wine is that I drink more! I love the mystery boxes as much as my old favourites and have recently discovered the personalised service. Kind of a touch of luxury without the price tag! I also love how friendly and non pushy sales staff are. Really am very happy with everything - service, choice, delivery and price.

Product Quality
4/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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  • Verified

Remarkably priced Australian wines

published

Really impressed with the quality of the wines on offer. I ordered a mixed dozen reds, including the Tahblik Ambassador and Riposte, the Cutlass. These wines are excellent value for money and are drinking very well now (probably more important than ever for those of us in lockdown!) I will be ordering more.

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Leigh Horton
Leigh HortonEyre Peninsula, SA
  • 2 reviews
  • 1 like
  • Verified

Good wine at times

published

The price on some wines is more expensive than same wine on other online stores. One example Johnny Q caravan

Product Quality
5/5
Shipping
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

KEVIN
KEVINGreater Melbourne (Outer), VIC
  • Verified

Great wines, Great service. I have never been disappointed with any wines received.

published

I have never been disappointed with any wines received - as a fact - i cancelled my other wine clubs due to the quality of wines i was receiving from The Australian Wine.

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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  • Verified

A nice birthday present

published

My purchase was in response to a birthday gift voucher which was very welcome. The wines we have tasted so far have been excellent.

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Arrived on time. Excellent.

published

No issues. Good price, great wine. Left exactly where I asked. The wine is delicious. Exactly what I am looking.

Product Quality
5/5
Customer Service
5/5
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

  • Verified

Excellent wine

published

We have enjoyed all bottles of wine we have received. They are much better than those from other companies, thank you.

Product Quality
5/5
Shipping
5/5
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Page 1 of 10

Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

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