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The Australian Wine

The Australian Wine

4.4 from 885 reviews · View Statistics
See the Best Wine & Liquor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by The Australian Wine

Reviews

  • Product Quality
    4.8 (327)
  • Return Claim MadeYes · No (354)
  • Customer Service
    4.9 (253)
  • Shipping
    4.8 (263)
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Reviewer Photos & Videos

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Ollie
OlliePeterborough
  • 11 reviews
  • 6 likes

Great wines with great service

published

Been buying my red wines from this Aussie company for sometime now, so it's time to drop a review onto their review page.
The staff on the other end of the phone are very understanding, cooperative, friendly and enjoy a laugh. The prices are very reasonable and delivery is rather quick. (If Aust Post is awake). Thank you to all and well recommendable.

Product Quality
5/5
Customer Service
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Great selection and easy to order

published

The multi packs are a great way to try new wine and it was easy to order. Looking forward to my next order!

Product Quality
5/5
Customer Service
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Peter Kendal
Peter KendalSunshine Coast
  • 2 reviews
  • Verified

Stock up

published

Quick delivery, good wine which we are enjoying and will last a few weeks and hope to share with neighbors and family

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

The reviewer stated that an incentive was offered for this review

Carol Samuel
Carol SamuelSouth East Queensland, QLD
  • Verified

Order to delivery.

published

Taking into consideration of difficulties re COVID it was well organised from order to delivery. The delivery was made to local PO as requested. Thank you
Carol
Queensland

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

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Michael Bevan
Michael Bevan
  • 3 reviews
  • Verified

The Wine that arrived

published

We decided we liked this drop. Looked for it online and found it with the Australian Wine group. Ordered it online during COVID-19 lockdown and it arrived in five days

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

  • Verified

Easy, personalised and some interesting finds

published

I’d have to say the only down side to ordering through the Australian Wine is that I drink more! I love the mystery boxes as much as my old favourites and have recently discovered the personalised service. Kind of a touch of luxury without the price tag! I also love how friendly and non pushy sales staff are. Really am very happy with everything - service, choice, delivery and price.

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Leigh Horton
Leigh HortonEyre Peninsula, SA
  • 2 reviews
  • 1 like
  • Verified

Good wine at times

published

The price on some wines is more expensive than same wine on other online stores. One example Johnny Q caravan

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

KEVIN
KEVINGreater Melbourne (Outer), VIC
  • Verified

Great wines, Great service. I have never been disappointed with any wines received.

published

I have never been disappointed with any wines received - as a fact - i cancelled my other wine clubs due to the quality of wines i was receiving from The Australian Wine.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

  • Verified

A nice birthday present

published

My purchase was in response to a birthday gift voucher which was very welcome. The wines we have tasted so far have been excellent.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

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  • Verified

Arrived on time. Excellent.

published

No issues. Good price, great wine. Left exactly where I asked. The wine is delicious. Exactly what I am looking.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

  • Verified

Excellent wine

published

We have enjoyed all bottles of wine we have received. They are much better than those from other companies, thank you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

  • Verified

An interesting mix.

published

Wine was delivered very quickly and what I have sampled so far has been excellent and I look forward to tasting the remaining bottles.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

Wine & Liquor Shops

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Hugh
HughSydney, NSW

Convenience plus.

published

Have always enjoyed the wines provided.
Great value and I enjoy the bonus offers and free delivery with two cases. If I had more storage room I would order more.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
John
JohnRichmond-Tweed, NSW
  • 2 reviews
  • Verified

Loving it!

published

Have not opened a bottle that I didn't like yet - to the contrary, have enjoyed every drop immensely. The team selecting the wines do a far better job of it than I ever have - thanks!

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

Julie
JulieIllawarra, NSW
  • 2 reviews
  • Verified

Nice selection of reds

published

I did enjoy the red selection of wine & would not hesitate to order again!! Great service
Delivery was prompt Thank you

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with The Australian Wine

Page 1 of 10

Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

See all The Australian Wine questions

Get an answer from our members and The Australian Wine representatives

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