Wine is good, after-sales service is non-existent
Have bought many cases and always been happy with the quality of the wine. Two weeks ago I responded to an offer that included a free magnum if you bought two cases from the "Champions" range. The magnum didn't arrive with the cases so I emailed asking why. The brochure did say there was a limited stock of the magnums but I wasn't alerted to any unavailability as I placed my order. I emailed asking why I didn't receive the magnum but two weeks later I still haven't had a reply. I get rather disappointed with any business that is extremely eager and ready to communicate when generating new business but completely ignores you when there's a problem.
Review collected in partnership with The Australian Wine
Questions & Answers
Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".
Im an terribly sorry that you haven't yet received your wines.
I agree that this is unacceptable.
I have sent you a message to assist you further with your inquiry.
The Australian Wine
Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.
I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.
Hello Amanda and Felp.
Thank you for your review.
Im sorry that you both haven't yet received your wines.
I will send you both a message separately to resolve this for you.
The Australian Wine
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