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The Australian Wine

The Australian Wine

4.4 from 771 reviews · View Statistics

Reviews

  • Product Quality
    3.6 (27)
  • Return Claim MadeYes (1) · No (29)
  • Customer Service
    3.5 (22)
  • Shipping
    3.6 (19)
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  • Verified customer

Wine selection and offers

published

Wine selections are plentiful but awareness could be taken care of when you are selling to individuals who are buying for personal consumption. To many offers and doubling up of email and paper offers This not only appears to be wasteful (paper) but unnecessary.

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1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Mostly good

published

I have generally found the wines to be of good quality and service Ok. However, I have recently had occasion to regret recommending The Australian Wine to a friend. He recently bought some wine which he found unsatisfactory and emailed asking for a refund / replacement as is offered in advertising. However, after having sent 3 emails he has not received a single acknowledgement. VERY POOR - seems to indicate that the advertised replacement policy is just a sham.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Convenience as use Post Office

published

My wife and I just want wines under $12.00 in drinkable whites and reds so there you go as word count needed for busy folks!

Incentivised ReviewNo
1 comment
The Australian Wine
Alex D.The Australian Wine
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Merv S

Merv STownsville

  • 5 reviews
  • 4 likes
  • Verified customer

A good, but not great, wine club

published
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Hapuku

HapukuFar North Queensland, QLD

  • 3 reviews

Will probably opt for other sources in future

published

Yes - marketing too aggressive for my liking. Prices and delivery fine. Mixes about 50:50 with respect to my tastes - perhaps another marketing ploy - mixing the good with the not so good (certainly not bad) or perhaps just not enough feedback from me. However, it is the aggressive marketing that gives me bias towards the negative judgement.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Still worthwhile

published

Generally good wines, and value.
Price increases (sometimes via reduction in bonus bottles), and in postage to SA
Increased frequency of calls from consultants, though not insistent.
Call re Xmas special offers(which I accepted), followed ib a few days by email that regular order would consist of a Xmas cadalog offer (which for me was not long after last order received). I assume others were also surprised by this, and good that phone call included easy cancellation option.

Incentivised ReviewNo
1 comment
The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Its ok

published

Sent 9 separate parcels for Xmas with a message card each , not one of the parcels had the messages. Very disappointed.

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The Australian Wine
Alex D.The Australian Wine
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Terence Jackson

Terence JacksonGreater Melbourne (Inner), VIC

  • Verified customer

Great wine great prices but delivery needs to improve.

published

Good quality wine at good prices. Have enjoyed every bottle (reds). My only concern is we live in an apartment and delivery drivers are NOT ringing our door bell but leaving wine in foyer unanounced. Thanks from TJ

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Average quality wines at best.

published

There are better Wine groups out there than The Oz. Bundled offers of wine and products are the giveaway that the wine is of average quality only. Will return to my regular wine club.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Sometimes wonderful sometime ordinary

published

There are times when their specials have provided amazing quality wines. Other times like recently the 'Gold Medal' winning wines supplied have been disappointing, and don't appear to me to be worthy of 'Gold Medals'.

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2 comments
The Australian Wine
Alex D.The Australian Wine
Colin G.
Colin G.

Australian Wine Customer Service have arranged return and refund. Thankyou.

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  • Verified customer

Don't expect to get what you order.

published

The wine is worth what you pay for but the with the last two orders all of the most expensive wine was substituted for younger vintages and different grapes. Disappointing.

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The Australian Wine
Alex D.The Australian Wine
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  • Verified customer

Good wine... not so good comms

published

The wines have all been high quality and it’s a great way to try international and lesser-known wineries. Way too many mail outs and messy website though - can’t leave “plans”

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honestcitizen

honestcitizenSouth East Queensland, QLD

  • Verified customer

Red wine order

published

I felt the quality of the wine wasn’t quite up to the usual standard. It may be our pallets at the moment, but they seemed a bit rough compared to previous orders.

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Eva

EvaSouth Australia

  • 3 reviews
  • Verified customer

Good wine, excellent service, very affordable.

published

Re mixed reds
Some wines are better than others.
Most are good wines, a few are really excellent! we will keep a couple of bottles to age.
We like to order these mixed cases because we get to drink reds we would not normally be exposed to. So, it's fun!

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Pierre H

Pierre H

  • 2 reviews
  • Verified customer

Too many emails !

published

Wine quality from recognised producers at a fair price. The ever increasing No of emails (often daily) have become annoying and am seriously considering transferring to other online retailers. A monthly catalogue of offerings in keeping with the original sales process would be far more reasonable. I am aware of the company and am quite capable of reviewing their wines if and when I wish to make a purchase.

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Simon Beaven

Simon BeavenGreater Melbourne (Inner), VIC

  • Verified customer

I will not be buying more wine from this company as the delivery system does not work, sorry

published

Disappointed in the delivery system, its just not suitable in a high rise building, I am in my mid 80's but just cant handle a 15 kg box, I get messages even when I am home that the box will be delivered to a special place?

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Richard Smith

Richard SmithSouth East Queensland, QLD

  • Verified customer

Some good to very good. Much only ok.

published

Last order was refused? because I wouldn
t agree to regular deliveries which apparently I could refuse to accept anyway. Made no sense to me or the operator, so you lost a sale ????

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1 comment
The Australian Wine
Alex D.The Australian Wine

Hi Richard,
I do apologise for the confusion surrounding this order. I have sent you a personal message in regard to the matter.
Kind regards,
The Australian Wine

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Stephen Scott

Stephen Scott

  • 2 reviews
  • Verified customer

Returning some wine

published

I was a little disappointed in my last order. I will be returning at least 4 of the 12. Still to try some of them. I’m hoping the rest are good.

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The Australian Wine
Alex D.The Australian Wine

Hi Stephen,
Thank you for your review. I am very sorry to hear that you are disappointed. I have sent you a personal message in regard to the matter.
Kind regards,
The Australian Wine

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  • Verified customer

Christmas advent calrnder

published

These were advertised as being mixed but so far 90% have been red and some are same wine. So not 25 mixed and different bit disappointing as to what advertised

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The Australian Wine
Alex D.The Australian Wine
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Stuart Robson

Stuart RobsonSydney, NSW

  • Verified customer

generally very good wine and service.

published

A long term user of the AWC where a selection of good to better quality wines in the shape of the premium and select dozens are available annually at very competitive prices. Delivery is prompt and the only problem I have experienced has been non provision of some freebie which I wasn't bothered about anyway.

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The Australian Wine
Alex D.The Australian Wine

Hi Stuart, thank you for taking the time to provide your feedback. We appreciate your loyalty and are pleased to hear you enjoyed the quality of wines and our delivery service.
Kind Regards
The Australian Wine

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Questions & Answers

Lou C.

Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O

Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K

Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

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