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The Australian Wine

The Australian Wine

4.4 from 846 reviews · View Statistics
Listing monitored by The Australian Wine

Reviews

  • Product Quality
    4.1 (160)
  • Return Claim MadeYes · No (175)
  • Customer Service
    4.3 (123)
  • Shipping
    4.1 (125)
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peter
petermenangle
  • 3 reviews
  • 2 likes

Check the deal carefully.

published

Dont just look at the SAVE $ And free delivery look at the total deal. What you actually get is 14 bottles of unknown retail value wine including freight for $139.99, or Average price per bottle of $9.99 plus 2 stem glasses ,of unknown value. There will be some good wine and some not so good, but for $9.99 per bottle delivered its not a bad deal. The final conclusion will be in how many good and how many not so good wines you get. I can only give you an opinion when all wine is consumed.

Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
Maged Fahmy
Maged FahmySydney, NSW
  • 2 reviews
  • Verified

Better than all the rest

published

The Australian Wine has been fo a while my preferred site to purchase wine. It offers high quality product and the price is almost always right.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Good, if overly persistent

published

The deals are generally good. However some deals are pushing very average wine as better than it is. Also they over promote.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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  • Verified

Delivery has gone missing

published

Order arrived in Seymour about a week ago and seems to have disappeared there. Tracking indicated a 23/24 June delivery date.

Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi Dave,
Thank you for your review. I am very sorry to hear that there has been a delivery issue with your order. I have sent you a personal message regarding the matter.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

mwmlegal
mwmlegalGreater Melbourne (Metropolitan), VIC
  • Verified

above expectations

published

Every box continues to surprise ... I always expect a bad one or three in a dozen box but it never happens ... the only surprise is on the upside when a bottle is really good. They are all acceptable quality, whether to quaff with a meal, celebrate with a friend or whatever ... rarely disappointed! Cheers ...

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi,
Thank you for the review! We're glad to hear that we haven't sent you a bad bottle and we look forward to sending you more cases in the future.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

Geoff.
Geoff.South East Queensland, QLD
  • 4 reviews
  • 1 like
  • Verified

Pretty good.

published

Pretty good overall. Range, prices and delivery are competitive. Brochures and supplements get confusing, as do incentives. Reduce the clutter and number of bits of paper.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi Geoff,
Thank you for the positive review and the feedback, we will take note for future promotions.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

Alex C
Alex CSydney, NSW
  • 2 reviews
  • Verified

Very professional

published

Always get very focused advice on what is required, Staff is knowledgeable.
Also when an order is based on "forward rewind" basis the information is not lost

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Value for money.

published

Often dotted with gems at a very reasonable price. Courteous, friendly and knowledgeable staff ready to go through the selecting process with patience.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

A good reliable service.

published

A good service with excellent value wines. Reliable delivery and good follow-up.
Have been able to get mixtures to suit my preferences.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi Robert,
Thank you for your review. I am very glad to hear that you have been enjoying our selections of wine and service also. We hope that you continue to love purchasing through us.
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

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  • Verified

Excellent Package

published

The 24 bottle package was very good value. It included some very good, with some good. The very good wines are the enticement for the purchase. Added some other bottles to fill up the two boxes, at a very attractive price. Very happy.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Great quality wines, even the cheaper selections are good

published

Offers are well selected and some great promotions, selection and pricing is well above those available in metro stores. Maybe too many offers per week!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi Grant,
Thank you for your review. We are very glad to hear that you have been enjoying our selections and offers, I hope that you continue to do so in future!
Kind regards,
The Australian Wine

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Review collected in partnership with The Australian Wine

Andrew Nunn
Andrew NunnSouth East Queensland, QLD

Solid Performer

published

I still go back to the Australian wine for the odd deal and exclusive brands such as Red Head Studio.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
Mark
MarkSouth West, QLD
  • Verified

Excent service with prompt delivery

published

Easy ordering process, good prices and range and combined with an effective delivery process. If only the delivery driver hadn't needed to work on the local show holiday.

Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

CraigL
CraigLNorth Queensland, QLD
  • Verified

Great choice of wines. Excellent service.

published

The wine's are good quality and there's a wide selection. Only one disappointing case after manyyears of purchasing. Great value.

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Well done

published

Interesting wine from the smaller producers. Quality is good, pricing reasonable, and never had a bad one. Ordering procedures and delivery is excellent

Product Quality
Customer Service
Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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Page 1 of 7

Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

See all The Australian Wine questions

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