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The Australian Wine

The Australian Wine

4.4 from 785 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (313)
  • Return Claim MadeYes (7) · No (321)
  • Customer Service
    4.8 (232)
  • Shipping
    4.7 (239)
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Caps off to The Australian Wine

published

They have a great selection of wines at competitive prices, offer really good mixed cartons and deliver quickly to regional areas.

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Perfect selection.

published

This is a great way to buy wine of good quality and value.
Feel that only Australian wines should be offered however.

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affordable for a luxury lifestyle!

published

The quality in each case has encouraged us to try something new. The education goes on with new exciting discoveries.

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Very satisfied. Good quality wine.

published

Good Quality. No problems with delivery. Have never had any issues.
Wide selection. Enables me to get a wide range of wine.

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Ian Teh

Ian TehGreater Melbourne (Metropolitan), VIC

  • Verified

Great range and service

published

The range of wines available is very good, and their service is top notched. There is always something for the occasion and their delivery is quick and reliable. Communication is very good and the team is always very responsive

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Customer service

published

Excellent customer service. For some technical reason I received the wrong collection. Just from one call, problem rectified. Highly recommend!!

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The wine is very nice Thank You.

published

Love the wine will always buy Australian wine to me its the Best. Thanks. Aussie Aussie Aussie. Thanks for everything as I said the wine is great.

Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Nicole Maple

Nicole MapleLyons 2606, ACT

  • 2 reviews
  • Verified

Delicious every time!

published

I have been receiving cases of wine from Virgin Wines in a regular subscription for nearly four years. Every single bottle has been delicious, unique and I am complimented by friends and family lucky enough to share a bottle with me.

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Love it

published

Always on time and very helpful staff helped me me with a delivery request and refund and were really lovely!!!

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1 comment
The Australian Wine
Alex D.The Australian Wine
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dillpickle

dillpickleIllawarra, NSW

  • 2 reviews
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Best for me.

published

Living in regional NSW, the Australian wine club is the best way for me to shop for quality red wines at the best price. As a shiraz lover they offer the variety I need to keep me excited about my wines. Trying new wines can be half the fun.

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The Australian Wine
Alex D.The Australian Wine
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Great wines, well priced with good customer service

published

Australia wine is really easy to use. The delivery is prompt. The customer service is really helpful in calling when we book in and customises all the offers suited to my needs, budget and taste.

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The Australian Wine
Alex D.The Australian Wine
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Perfection delivered to my door

published

One taste of the Black Pig Shiraz at my daughters home and I was on a mission to find it and buy it. After years of only drinking whites I’ve fInally found a red that my tongue enjoyed and it was delivered in just 7 days.

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The Australian Wine
Alex D.The Australian Wine
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Kris

KrisSydney, NSW

  • 2 reviews
  • Verified

The Easter mixed collection was really good!

published

The Easter mixed collection was really good! Just the box i wanted for this Easter family gathering.
Shiraz and Pinot Gris were my favorites.

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The Australian Wine
Alex D.The Australian Wine
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Great taste and great prices

published

I always enjoy when my boxes arrive and the surprise element that each bottle brings. There have been no disappointments yet!

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The Australian Wine
Alex D.The Australian Wine
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Martin W

Martin WSouth East Queensland, QLD

  • 4 reviews
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Great red wines

published

We enjoy every box of red wines that we receive. They are great value and arrive promptly. Dont need anymore free glasses

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The Australian Wine
Alex D.The Australian Wine
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Andrew

AndrewSydney, NSW

  • 2 reviews
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Great wines at reasonable prices

published

The Australian Wine has introduced me to new wines I would not otherwise have enjoyed. A few firm favourites are now recurring orders.

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The Australian Wine
Alex D.The Australian Wine
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Excellent service and products

published

All the wine that we have ordered has been excellent. It is easy to order, value for money and delivered to your door. I also like that we get to try a variety of wineries that I would not necessarily have picked at a bottle shop. I have recommend it to my family and friends.

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The Australian Wine
Alex D.The Australian Wine
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Great

published

Delivery on time and very good wine.It good to have the choices that are offered.
Thank you Australian Wine it makes buying wine so much easier.

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The Australian Wine
Alex D.The Australian Wine
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Not sure why a review requires a title.

published

Rarely disappointed with the recommendations and quality of the wines received. The personal advice that has been provided for some of the specials has been particularly beneficial.

Incentivised ReviewNo
1 comment
The Australian Wine
Alex D.The Australian Wine
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Miles Foster

Miles FosterGippsland, VIC

Great wine and helpful staff.

published

Great choice of wines and all have been of excellent quality. You also have a good choice of over seas wines to select from.

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The Australian Wine
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Questions & Answers

Lou C.

Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O

Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K

Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

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